Vice President of Clinical Services

Overview

The Vice President of Clinical Services provides day-to-day executive leadership and operational oversight of nursing,  therapy, and ancillary services across the organization’s clinical programs and hospitals, ensuring the delivery of safe, high-quality, patient-centered care and the achievement of clinical, operational, and organizational objectives. This position leads the development, implementation, and standardization of clinical practices, policies, procedures, and performance expectations while partnering with facility leadership, medical staff, and corporate functions to promote clinical excellence, regulatory compliance, operational efficiency, workforce effectiveness, and positive patient outcomes. The Vice President translates organizational strategy into effective clinical operations by fostering interdisciplinary collaboration, evidence-based practice, accountability, professional development, and continuous improvement in accordance with applicable laws, licensure requirements, accreditation standards, and organizational policies.

Responsibilities

Clinical Program Leadership and Oversight

• Provide day-to-day leadership and operational oversight of nursing, therapy, and ancillary services across assigned clinical programs and hospitals.
• Establish consistent clinical expectations, standards of practice, workflows, and accountability measures across the organization.
• Ensure clinical services are appropriately organized, staffed, supervised, and integrated into the overall delivery of patient care.
• Translate organizational priorities into actionable clinical operating plans, performance objectives, and measurable outcomes.
• Partner with hospital leaders and clinical directors to address operational barriers, clinical performance concerns, staffing challenges, and patient care needs.
• Conduct regular reviews of clinical performance, identify emerging risks, and implement corrective actions when indicated.
• Provide leadership during significant clinical events, operational disruptions, regulatory concerns, and other matters requiring executive-level intervention.
• Support the implementation of new clinical programs, service enhancements, technology, and evidence-based practices.
• Ensure clinical policies and procedures are current, accessible, consistently implemented, and aligned with applicable requirements.
• Promote a culture of patient safety, clinical excellence, accountability, and continuous improvement.

Nursing Services Leadership

• Provide executive oversight of nursing operations, clinical standards, staffing practices, professional development, and nursing performance.
• Partner with hospital nursing leaders to ensure appropriate nursing coverage, skill mix, supervision, competency, and continuity of care.
• Monitor nursing quality indicators, patient safety events, adverse outcomes, infection prevention measures, and other indicators of clinical effectiveness.
• Ensure nursing care planning, assessments, documentation, medication administration, patient monitoring, and clinical interventions are consistent with applicable standards and requirements.
• Support the development and implementation of nursing policies, clinical protocols, competency programs, and evidence-based practice initiatives.
• Promote effective nurse leadership, staff engagement, retention, professional accountability, and succession development.
• Evaluate opportunities to improve nursing workflows, reduce avoidable clinical complications, strengthen care coordination, and improve patient outcomes.
• Collaborate with medical staff and interdisciplinary teams to address clinical concerns, improve communication, and coordinate patient care.
• Ensure nursing leadership promptly addresses deficiencies in practice, competency, documentation, or compliance and implements appropriate corrective measures.

Therapy Services Leadership

• Provide executive oversight of rehabilitation and therapy services, including physical, occupational therapies, and speech-language pathology, as applicable to PÅM Health’s programs.
• Ensure therapy services are organized and delivered in accordance with patient needs, practitioner orders, applicable professional standards, and state scope-of-practice requirements.
• Establish expectations for therapy program performance, productivity, clinical documentation, care coordination, and patient outcomes.
• Monitor therapy access, treatment delivery, interdisciplinary care planning, functional improvement, discharge readiness, and continuity of care.
• Partner with therapy leaders to evaluate staffing models, scheduling practices, caseloads, productivity, and resource utilization while protecting patient safety and clinical quality.
• Promote consistency in therapy assessment, treatment planning, clinical interventions, documentation, and discharge recommendations.
• Support the development of clinical competencies, professional education, and leadership capabilities within therapy services.
• Identify opportunities to improve rehabilitation outcomes, patient participation, functional independence, patient experience, and efficient use of clinical resources.
• Ensure therapy program performance and practices are routinely evaluated and incorporated into organizational quality improvement initiatives.

Ancillary Services Leadership

• Provide day-to-day operational oversight of designated ancillary clinical services across assigned hospitals, including laboratory, radiology/imaging, respiratory therapy, and other clinical support services as applicable.
• Ensure ancillary services are effectively coordinated with nursing, therapy, medical staff, and other clinical departments to support timely diagnosis, treatment, and continuity of patient care.
• Monitor service availability, operational performance, staffing adequacy, resource utilization, and compliance with established organizational standards.
• Work with facility-level department leaders and designated service providers to promote consistent policies, procedures, workflows, and performance expectations across assigned hospitals.
• Ensure ancillary services operate in accordance with applicable federal and state regulations, professional licensure requirements, accreditation standards, and organizational policies.
• Monitor quality indicators, service delivery concerns, patient safety risks, and operational issues, escalating significant concerns to the Chief Clinical Officer and appropriate corporate departments.
• Coordinate with the Corporate Quality Department and EVP, Chief Quality Officer, as appropriate, to address quality concerns, regulatory findings, and opportunities for improvement involving ancillary services.
• Identify opportunities to improve service coordination, turnaround times, patient experience, clinical effectiveness, and operational efficiency.
• Partner with facility leadership and designated department managers to address performance deficiencies, implement improvement strategies, and monitor progress.
• Maintain clear accountability between enterprise-level operational oversight and the hospital-level leaders, licensed professionals, and external service providers responsible for meeting service-specific regulatory and professional requirements.

Regulatory Compliance, Accreditation, and Clinical Risk

• Ensure nursing and therapy operations align with applicable federal and state laws, CMS Conditions of Participation, accreditation standards, professional licensure requirements, and organizational policies.
• Maintain working knowledge of regulatory requirements applicable to the organization’s hospitals and clinical programs.
• Partner with facility leadership, the Quality Department, Compliance, Legal, and other appropriate functions to interpret requirements and implement consistent clinical practices.
• Promote regulatory readiness through routine review of clinical performance, documentation, staffing, competency, and compliance indicators.
• Coordinate with the Quality Department and facility leadership to address regulatory findings, internal audit results, clinical incidents, and identified deficiencies.
• Collaborate with the Quality Department in the development, implementation, and monitoring of corrective action plans affecting nursing and therapy services, ensuring timely follow-through within the position’s scope of responsibility.
• Ensure facility-level nursing and therapy directors understand and fulfill their designated responsibilities for regulatory readiness and compliance.
• Monitor identified clinical risks and work with the appropriate departments and facility leaders to implement mitigation strategies.
• Ensure significant clinical, regulatory, or patient safety concerns are promptly escalated to the Chief Clinical Officer and other designated leaders.
• Promote compliance with applicable patient rights, privacy, confidentiality, informed consent, clinical documentation, mandatory reporting, and professional practice requirements.
• Support appropriate verification of professional licenses, credentials, competencies, and eligibility to practice in accordance with organizational policy and applicable law.

Quality Improvement and Patient Outcomes

• Partner with the Corporate Quality Department, EVP, Chief Quality Officer, and facility-level clinical leaders to support organizational quality assessment and performance improvement initiatives.
• Monitor nursing and therapy performance against established clinical quality, patient safety, and operational indicators across assigned hospitals.
• Analyze clinical trends, performance reports, patient outcomes, and facility-level data to identify opportunities for improvement.
• Collaborate with the Corporate Quality Department and EVP, Chief Quality Officer to advance organizational quality initiatives, implement evidence-based interventions, and evaluate their effectiveness within nursing and therapy services.
• Reinforce consistent application of established clinical standards and accountability for performance improvement within nursing and therapy services.
• Monitor clinical documentation quality, care coordination, adherence to established standards, and other applicable quality indicators in collaboration with the Corporate Quality Department.
• Support quality initiatives designed to reduce preventable harm, improve patient experience, strengthen interdisciplinary collaboration, and enhance rehabilitation outcomes.
• Work with the Corporate Quality Department, EVP, Chief Quality Officer, and facility-level clinical leaders to address identified deficiencies, implement improvement strategies, and communicate progress through established reporting processes.

Workforce Planning and Clinical Leadership Development

• Provide direction and oversight for clinical workforce planning in partnership with facility leadership and Human Resources.
• Evaluate staffing adequacy, workforce capacity, skill mix, leadership coverage, and clinical resource utilization.
• Partner with nursing and therapy leaders to address recruitment, retention, engagement, orientation, competency validation, and professional development.
• Establish expectations for clinical leader performance, accountability, communication, and execution of organizational priorities.
• Develop and support leadership development, mentoring, succession planning, and internal career growth initiatives for clinical personnel.
• Promote a culture of respect, integrity, teamwork, learning, and accountability.
• Support effective employee relations, performance management, and corrective action processes in partnership with Human Resources.
• Identify opportunities to improve workforce stability, reduce turnover, strengthen clinical leadership pipelines, and improve staff experience.
• Ensure clinical personnel receive required training and demonstrate appropriate competencies for their assigned responsibilities.

Operational and Financial Performance

• Monitor clinical operating plans, budgets, productivity expectations, and resource utilization objectives in partnership with finance and operational leadership.
• Partner with facility and regional leadership to evaluate nursing and therapy staffing costs, overtime, contract labor utilization, productivity, and other relevant operating measures.
• Identify opportunities to improve operational efficiency without compromising clinical quality, regulatory compliance, or patient safety.
• Monitor relevant clinical and operational indicators, including staffing performance, patient outcomes, therapy productivity, length of stay, discharge planning, and avoidable complications, as appropriate to the organization’s care settings.
• Support responsible management of clinical resources, equipment, supplies, and technology.
• Evaluate clinical program performance against established organizational benchmarks and develop improvement strategies when results fall below expectations.
• Ensure operational decisions appropriately balance patient needs, clinical effectiveness, workforce capacity, financial stewardship, and applicable reimbursement requirements

Qualifications

Education and Training:

• Bachelor’s degree in Nursing a rehabilitation-related clinical discipline, healthcare administration, or a closely related field required.
• Master’s degree in Nursing, Healthcare Administration, Health Services Administration, Business Administration, or a related field preferred.
• An active, unrestricted professional clinical license in good standing appropriate to the individual’s primary clinical discipline is required. An active Registered Nurse (RN) license is preferred given the position’s direct oversight of nursing services across multiple hospitals.
• Must meet applicable state licensure, credentialing, and eligibility requirements for assigned responsibilities and jurisdictions.
• Must maintain all required professional licenses and credentials in good standing throughout employment and promptly disclose any restriction, suspension, disciplinary action, or other circumstance that may affect eligibility to perform assigned duties.
• Must complete required organizational training and maintain knowledge of applicable healthcare regulations, accreditation standards, professional practice requirements, and clinical compliance obligations.

Experience:   

•  Minimum of ten (10) years of progressively responsible healthcare experience, including substantial experience in nursing, rehabilitation, or other clinical services.
• Minimum of seven (7) years of progressive clinical leadership or management experience, with demonstrated responsibility for clinical operations, multidisciplinary teams, or multiple clinical service lines.
• Demonstrated experience providing day-to-day operational oversight of nursing and therapy services, preferably across multiple hospitals or healthcare hospitals.
• Experience directing, coaching, and holding clinical leaders accountable for operational performance, clinical quality, workforce effectiveness, and compliance with established standards.
• Demonstrated experience implementing clinical policies and standards, monitoring performance indicators, addressing deficiencies, and advancing quality improvement initiatives.
• Experience with clinical workforce planning, staffing models, resource utilization, professional development, and clinical leadership performance management.
• Experience working with executive leadership, facility administrators, medical staff, and corporate departments to achieve organizational clinical and operational objectives.
• Experience with regulatory surveys, accreditation activities, clinical audits, and corrective action initiatives preferred.
• Experience in rehabilitation hospitals, inpatient rehabilitation hospitals (IRFs), long-term acute care hospitals (LTACHs), or comparable specialty healthcare settings preferred.
• Multi-hospital, regional, or enterprise-level clinical leadership experience preferred.

About PAM Health

PAM HEALTH (PAM) based in Enola, Pennsylvania, provides specialty healthcare services through more than 80 locations, as well as wound clinics and outpatient physical therapy locations, in 17 states. PAM Health is committed to providing high-quality patient care and outstanding customer service, coupled with the loyalty and dedication of highly trained staff, to be the most trusted source for post-acute services in every community it serves. Its mission is to serve people by providing compassionate, expert care, and to support recovery through education and research. Joining our PAMily allows you to work in a collaborative environment with colleagues and leadership with exposure to a variety of patient care levels. Aside from our competitive pay, generous paid benefit time, and excellent insurance options, you will also have opportunities for professional growth through our Education Advancement Program. We are excited to learn more about you and hope that you consider joining us on a shared mission to improve the lives of others by being an integral part of our We Care Program. Please take a moment to visit us online at www.PAMHealth.com for a comprehensive look at how we're able to positively impact our local communities.

PAM Health does not discriminate and does not permit discrimination, including, without limitation, bullying, abuse or harassment, on the basis of actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status, or based on association with another person on account of that person's actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status.