Advanced Application Engineer

The primary purpose of this position is to deliver superior customer satisfaction with the HCI Technical Support response, communication, and resolution of cases by working closely within a Technical Team under the direction of a Technical Support Manager

YOU MUST HAVE

• Bachelor’s/Post Graduate degree in Chemical Engineering/Instrumentation Engineering
• 8 - 10+ years of Experience in Honeywell Advanced Application like APM/UAS tools; preferably Honeywell APM/UAS applications
• Hands-on experience in design, implementation and commissioning experience of APM/UAS applications
• Experience in Technical support activities; especially in Honeywell Advanced applications (preferably in APM/UAS)
• Experience in SQL Database, Python
• Good communication and writing skills.
• Good team player. Strong ability to maintain good working relationships with customers.
• Customer oriented attitude understands & addresses (internal & external) customer needs and concerns, strong customer advocate

WE VALUE

• Understanding APM/UAS implementation and support lifecycle
• Collaboration with diverse and global teams
• Good troubleshooting skills
• Promote customer relationships.
• Effective communicator
• Individuals who are self-motivated and able to work with little supervision, who consistently take the initiative to get things done, do things before being asked by others or forced to by events.

Responsibilities

• Technical support for Honeywell APM/UAS applications to resolve the Customer Issues within service level agreements.
• Escalate Issue to GTAC while troubleshooting issues and collaborate with the GTAC and development team to fix them according to Issues priority, thus helping to improve overall stability of APM/UAS applications.
• Liaison with the GTAC/development team for timely delivery of solutions to the customers
• Actively drive Knowledge Centered Support (KCS) within the team by Engaging in the creation of new articles (+updating existing articles) for all the issues as applicable.
• Actively engage in Continuous Improvement by automating the repetitive task and enhancing the support process as and when required.