Customer Care Specialist
About the job
- Higher vocational education, preferably in a technical, management, or customer-service area.
- At least 2 years of experience in similar functions such as customer care, technical support, or incident management.
- Strong communication skills and a clear orientation toward customer satisfaction.
- Proactivity, commitment, and the ability to manage multiple tasks simultaneously.
- Basic professional English proficiency.
- Experience using digital tools such as customer relationship management systems, ticketing tools, and collaborative suites.
- Support customers throughout the installation process for photovoltaic solar panels and ensure an excellent experience.
- Serve as the main point of contact, listen to customer needs, route incidents, and coordinate with the technical team to resolve issues quickly and empathetically.
- Manage incidents through the Desk ticketing tool to ensure effective follow-up and clear communication.
- Collaborate closely with technical and operations teams to ensure customer satisfaction with installations.
- Participate in continuous improvement of internal processes by contributing customer-focused ideas and feedback.
- Technical knowledge of photovoltaic solar energy installations.
- Experience working in renewable-energy environments or technical-services companies.
- Familiarity with Desk, Salesforce, or other customer relationship management platforms.
- Ability to read or interpret basic technical information.
About the company
Octopus Energy Group supplies 100% renewable electricity and gas to homes and businesses in multiple countries, offering tariffs such as Agile that adjust with wholesale costs. It operates Kraken, an in-house platform that automates billing, customer service, and grid management using AI to balance supply and demand; Kraken is licensed to other suppliers and will be spun off as a separate company. The group differentiates itself through clear pricing, strong customer service, and a scalable energy-technology platform that supports retail, generation, grid flexibility, and EV services. Its goal is to decarbonize energy use globally by making renewables more accessible and by enabling smarter grids, better pricing, and services like EV leasing and demand-response programs.
Company Size
5,001-10,000
Company Stage
Growth Equity (Venture Capital)
Total Funding
$2.9B
Headquarters
London, United Kingdom
Founded
2016
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Simplify's Take
What believers are saying
- Uplight closed September 1, 2026, targeting 20 GW flexibility and $1 billion savings.
- Octopus bought BD Energy on September 1, 2026, strengthening automated power trading across Europe.
- Texas battery plans launched April 22, 2026, bundling storage, fixed pricing, and grid services.
What critics are saying
- Swaptopus with CATL faces U.S. security scrutiny and European manufacturer resistance.
- Ofgem fined Octopus £1.5 million in 2025, exposing billing and compliance weaknesses.
- Johnson v. Octopus Energy LLC and Sterling tribunal findings amplify U.S. and UK legal exposure.
What makes Octopus Energy unique
- Kraken spun out at $8.65 billion on January 5, 2026, proving software value.
- Octopus acquired Uplight on September 1, 2026, extending flexibility into eight top U.S. utilities.
- Bitong Energy launched January 30, 2026, exporting Octopus trading software into China's spot markets.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
401(k) Company Match
Parental Leave
Flexible Work Hours
Company Equity
OE Group Share Scheme
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↓ -1%2 year growth
↑ 0%Greg Jackson has built Octopus Energy into Britain's largest energy provider, serving 12 million homes across eight countries, without traditional corporate structures. The company operates with no HR department, no bonuses outside sales roles, and no succession plan. Jackson runs the 13,000-person firm through weekly rhythms: Monday meetings reviewing performance data and Friday all-hands sessions recapping achievements. The company has no intranet or newsletters, forcing employees to attend Friday gatherings to stay informed. Octopus had revenues of £13.7 billion last year and achieved a $9 billion valuation at its last fundraising. Every employee receives equity, and Jackson maintains direct customer contact, having met roughly 1,000 customers at recent events. The CEO refuses to discuss succession planning with his board, believing it creates harmful politics. His instruction to directors: "If I go under a bus, you will have to have several meetings, and then everything will be fine.
UK energy technology companies have raised $16.4 billion across 901 funded businesses, according to Tracxn's Energy Tech UK Report. Investment is concentrating on fewer companies, with annual deal volume falling from 174 rounds in 2021 to 78 in 2025, whilst funding increased from $2.2 billion to $2.4 billion. Late-stage rounds dominated, accounting for $1.6 billion of 2025's $2.4 billion total. Octopus Energy's $850 million Series G alone exceeded the $624 million raised across the entire sector in 2026 year to date. Energy storage systems attracted $622 million over the past year, a thirteenfold increase year-on-year. Charging solutions secured $886 million and clean energy utilities raised $950 million. Seed rounds fell from 93 in 2021 to 37 in 2025, narrowing the pipeline of emerging companies.
Octopus Energy acquires Danish firm BD Energy to enhance its tech-driven power trading and grow renewable energy capacity across Europe.
Octopus Energy and China's CATL have announced a joint venture to build a battery-swapping network for electric trucks across Europe, but the plan faces significant industry scepticism. Analysts warn that resistance from manufacturers and compatibility challenges could derail the initiative. European truck makers including Volvo and Scania are expected to oppose what they view as Chinese encroachment into their market. Critics argue that existing charging infrastructure already functions adequately, making battery swapping unnecessary. The joint venture must overcome substantial hurdles, particularly ensuring the system works across different truck models. Industry observers question whether manufacturers will adopt standardised battery systems required for swapping to succeed, potentially limiting the network's viability across Europe's diverse commercial vehicle fleet.
Contemporary Amperex Technology Co Ltd (CATL), a Chinese firm blacklisted by the US Pentagon as a "Chinese military company", will install battery-swapping stations for electric lorries across Britain from next year. CATL has denied any military links. The company is partnering with Octopus Energy, the UK's largest energy supplier, through a joint venture called Swaptopus. They plan to build 30 battery hubs across Europe by 2035, capable of supporting 300,000 electric trucks. The stations allow drivers to replace depleted batteries in under five minutes. The move could trigger security scrutiny, following a previous case where Chinese wind turbine manufacturer Ming Yang was blocked from UK projects after US national security concerns. CATL already operates over 300 battery-swapping stations in China, where electric models comprise more than 30% of the heavy-truck market.