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Full-Time

Head of Customer Support

LA

Posted on 7/4/2024

BuildOps

BuildOps

201-500 employees

Cloud-based field service management software

Compensation Overview

$140k - $170kAnnually

+ Bonus + Stock Options

Senior, Expert

Los Angeles, CA, USA

Category
Customer Experience
Customer Success
Customer Support
Customer Success & Support
Required Skills
Communications
Requirements
  • 7 + years of technical software customer support experience in a fast-paced work environment
  • Experience building, leading, and scaling technical support teams
  • Experience in customer support operations and optimizing technology tools
  • Exceptional problem-solving and troubleshooting skills
  • Excellent verbal and written communication skills
  • Organized, self-motivated, and ability to work autonomously
Responsibilities
  • Hire, lead and mentor a team of onshore and offshore Customer Support Managers and Specialists
  • Develop and manage multiple technology systems
  • Master the BuildOps platform and understand customer workflows
  • Develop and optimize scalable customer support strategies
  • Partner with cross-functional teams
  • Manage escalated customer issues
  • Analyze KPIs for support operations
  • Develop and present metrics and reports on team performance
  • Be the voice of the customer and drive initiatives to improve customer experience

BuildOps provides all-in-one cloud-based field service management software for modern commercial specialty contractors, offering smart scheduling and dispatching, a field tech-friendly mobile app, and customer and asset management. The platform aims to streamline operations, enhance customer experience, and optimize cash flow and profit margins for commercial service contractors.

Company Stage

Series A

Total Funding

$111M

Headquarters

Santa Monica, California

Founded

2018

Growth & Insights
Headcount

6 month growth

7%

1 year growth

39%

2 year growth

111%