Global Account Quality Manager
No salary listed
Mid
Shanghai, China
In Person
Manufacturing Quality & TestQuality Engineering
About the job
Requirements
- Knowledge of overall tire performance characteristics.
- Knowledge of tire processes across research and development, manufacturing, and logistics.
- Knowledge of automotive quality standards IATF 16949:2016 and VDA 6.3.
- Knowledge of automotive core tools: Advanced Product Quality Planning (APQP), Failure Mode and Effects Analysis (FMEA), Statistical Process Control (SPC), Production Part Approval Process (PPAP), and Measurement System Analysis (MSA).
- Knowledge of structured problem-solving technologies, including 8D and 5-why.
- Understanding of customer-specific requirements.
- Ability to apply Design FMEA, Process FMEA, and Control Plans in the tire development process.
- Resilience and conflict-management skills.
- Social competence to develop close, trusting customer relationships.
- Fluency in English and the appropriate customer local language.
- Understanding of the range and types of products and applications within BF-CKA.
Responsibilities
- Manage special characteristics and customer-specific requirements for BF-CKA APAC original equipment manufacturer (OEM) customers, aligning global quality processes and procuring customer documentation for the organization in coordination with key account managers (KAMs), application engineering (AE), and other functions.
- Evaluate and translate customer-specific requirements into internal specifications when necessary, and coordinate related activities globally through the PoMS process.
- Collaborate with the MP06D process owner to introduce and establish the process for BF-CKA, including customer-specific requirement supplements and digital requirement overviews where needed.
- Collect customer requirements and ensure they are available and negotiated in alignment with KAMs.
- Evaluate necessary information and ensure required input into the launch process, including the List of Special Characteristics.
- Act as the account administrator, key user, and trainer for customer portals and information technology tools where applicable.
- Support account-specific contract reviews for BF-CKA APAC OEM customers.
- Collaborate with KAMs and the original equipment quality management system team to integrate identified CoP requirements into the holistic CoP process.
- Collaborate with the OE 0-kilometer complaint-handling process owner to introduce and establish the process for BF-CKA.
- Ensure customer complaint and return entries are created and maintained as required, in alignment with KAMs for BF-CKA APAC OEM customers.
- Participate in the Lessons Learned process by assisting with lesson creation and implementation.
- Support customer communications across regions in alignment with KAMs, maintaining one voice to the customer.
- Lead or assist problem-solving activities in the APAC region for BF-CKA OEM customers.
- Collaborate with the OE APQP project or process owner to enable future integration for BF-CKA.
- Support PDT and AE on quality-related topics.
- Serve as the first point of contact within business teams (KAM, PDT, and AE) for global APQP process setup within BF-CKA APAC accounts.
- Create a global PPAP standard package for BF-CKA APAC OEM customers.
- Support and ensure submission of PPAP documentation to customers.
- Support launch management.
- Procure customer satisfaction data for the organization.
- Create, maintain, and publish the global customer scorecard based on KAM input for BF-CKA APAC OEM customers, and/or support the tire AQM in this process.
- Track and follow up on action items.
- Lead risk and opportunity evaluation based on customer expectations.
- Lead regional customer-satisfaction improvement activities.
- Collaborate with the OE customer-satisfaction process owner to introduce and establish the process in existing systems and GQRP for BF-CKA.
- Support preparation and organization of customer audits and accompany audits in cooperation with KAMs and plant or central quality management for BF-CKA APAC OEM customers.
- Submit or coordinate customer self-assessment surveys where applicable.
- Represent the account during external audits, including IATF 16949 audits.
- Integrate BF-CKA into and maintain the global OEM audit SharePoint, tracking and following up on action plans.
- Serve as the global account expert for all audit formats for the OE customer.
- Provide training and qualification across the organization.
- Prepare materials for concern assessments and Level 1 and Level 2 escalation meetings as needed.
- Support and participate in tCMS processes.
- Prepare and conduct customer communications as needed.
- Support the OE change-management process as change owner for changes triggered by BF-CKA APAC OEM customers.
- Collaborate with the OE change-management process or concept owner to integrate the process for BF-CKA.
- Ensure re-PPAP or re-APQP according to the OE change-management process, in alignment with KAMs, AE, and other functions.
- Support the OE quality management process deployment team with relevant input for continuous improvement.
About the company
Continental is a German manufacturing group best known for making tyres for cars, trucks, bicycles, motorcycles, and buses, sold to vehicle manufacturers and through the consumer aftermarket, and ContiTech supplies rubber and plastic components like hoses, belts, seals, and surface materials. How it works: tyres and ContiTech products are designed, developed, and manufactured at global sites, with tyres built to fit different vehicles and conditions and ContiTech components customized for specific equipment. How it differs from competitors: Continental combines a broad product portfolio with extensive global production, R&D, and after-sales networks to provide integrated mobility solutions across multiple industries, not just tires. Goal: provide reliable mobility by designing and delivering tyres and advanced automotive and industrial rubber and plastic components worldwide, supporting customers from development to aftermarket service.
Company Size
10,001+
Company Stage
IPO
Headquarters
Hanover, Germany
Founded
1871
Get referred to Continental
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Simplify's Take
What believers are saying
- August 2026 Tires margin exceeded guidance, showing strong pricing and mix.
- Volkswagen ID. Polo approval on August 26, 2026 deepens EV fitment relationships.
- Expected €2.5 billion shareholder payout from ContiTech sale supports valuation and buybacks.
What critics are saying
- ContiTech sale to Lone Star, announced July 4, 2026, still needs approvals.
- ContiTech cut 1,600 German jobs in May 2026, signaling persistent cost pressure.
- Sales depend on autos and replacement demand; 2026 guidance still faces volatility.
What makes Continental unique
- After July 2026, Continental becomes a pure-play tire maker, simplifying strategy.
- September 2026 added 650 UHP sizes through 2027, strengthening premium replacement demand.
- May 2026 Rayong expansion added 3 million tires and local motorcycle production.
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Benefits
- Performance Bonus