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Continental

Worldwide tyre manufacturer and automotive components

Global Account Quality Manager

Quality EngineeringConfirmed live in the last 24 hours
Full-timeShanghai, ChinaNo salary listedIn-person

About the Job

Requirements

  • Knowledge of overall tire performance characteristics.
  • Knowledge of tire processes, including research and development, manufacturing, and logistics.
  • Knowledge of automotive quality standards, including IATF 16949:2016 and VDA 6.3.
  • Knowledge of automotive core tools, including Advanced Product Quality Planning, Failure Mode and Effects Analysis, Statistical Process Control, Production Part Approval Process, and Measurement System Analysis.
  • Knowledge of structured problem-solving technologies, including 8D and 5-why.
  • Understanding of customer-specific requirements.
  • Ability to apply Design Failure Mode and Effects Analysis, Process Failure Mode and Effects Analysis, and Control Plans in the tire development process.
  • Resilience, interpersonal skills, and conflict-management skills.
  • Social competence to develop close, trusting relationships with customers.
  • Fluency in English and the appropriate customer local language.
  • Understanding of the range and types of products and applications within BF-CKA.

Responsibilities

  • Align quality-process topics globally within the OEM account for BF-CKA APAC OEM customers.
  • Procure customer documentation for the Continental organization in alignment with Key Account Managers, Application Engineers, and other functions.
  • Evaluate whether customer-specific requirements need to be translated into internal specifications for BF-CKA APAC OEM customers and coordinate related global activities through PoMS.
  • Collaborate with the MP06D process owner to introduce and establish the process for BF-CKA, including customer-specific-requirement supplements and a digital requirements overview where necessary.
  • Collect and ensure customer requirements are available and negotiated in alignment with Key Account Managers.
  • Evaluate required information and ensure appropriate input into the launch process, including through the List of Special Characteristics.
  • Administer and serve as the account key user and trainer for customer portals and IT tools where applicable.
  • Support the account-specific contract review process for BF-CKA APAC OEM customers.
  • Collaborate with Key Account Managers and the OE QM system team to incorporate identified CoP requirements into the existing holistic CoP process.
  • Collaborate with the OE 0km Complaint Handling Process owner to introduce and establish the process for BF-CKA.
  • Ensure CAT entries are created and maintained as required for customer complaints and returns, in alignment with Key Account Managers for BF-CKA APAC OEM customers.
  • Participate in the Lessons Learned process, assisting with lesson creation and implementation.
  • Support customer communications across regions in alignment with Key Account Managers to provide one voice to the customer.
  • Lead or assist problem-solving activities within the APAC region for BF-CKA OEM customers.
  • Collaborate with the OE APQP project or process owner to enable future integration for BF-CKA.
  • Support PDT and Application Engineers on quality-related topics.
  • Serve as the first point of contact within business teams (Key Account Managers, PDT, and Application Engineers) for global APQP process setup within BF-CKA APAC accounts.
  • Create a global PPAP standard package for BF-CKA APAC OEM customers.
  • Support and ensure submission of PPAP documentation to customers.
  • Support launch management.
  • Procure customer satisfaction data for the Continental organization.
  • Create, maintain, and publish a global customer scorecard based on Key Account Manager input for BF-CKA APAC OEM customers, and/or support the tire AQM in this process.
  • Track and follow up on action items.
  • Lead risk and opportunity evaluation based on customer expectations.
  • Lead regional customer-satisfaction improvement activities.
  • Collaborate with the OE Customer Satisfaction Process owner to introduce and establish the process in existing systems and GQRP for BF-CKA.
  • Support preparation, organization, and accompaniment of customer audits in cooperation with Key Account Managers and plant or central QM organizations for BF-CKA APAC OEM customers.
  • Submit or coordinate customer self-assessment surveys where applicable.
  • Represent the account during external IATF 16949 audits.
  • Integrate BF-CKA into and maintain the Global OEM Audit SharePoint, including tracking and following up on action plans.
  • Serve as the global account expert for all audit formats for the OE customer.
  • Provide training and qualification across the organization.
  • Prepare required materials for concern assessment and Level 1 and Level 2 escalation meetings as needed.
  • Support and participate in tCMS processes.
  • Prepare and conduct customer communications as needed.
  • Support the OE change-management process as change owner for changes triggered by BF-CKA APAC OEM customers.
  • Collaborate with the OE change-management process or concept owner to integrate the process for BF-CKA.
  • Ensure re-PPAP or re-APQP according to the OE change-management process, in alignment with Key Account Managers, Application Engineers, and other functions.
  • Support the OE QM Process Deployment team with relevant input for continuous improvement.

About the Company

Continental

Worldwide tyre manufacturer and automotive components

Continental designs and manufactures tyres for cars, trucks, buses, bicycles and motorcycles, selling to vehicle manufacturers and in the aftermarket. Through ContiTech, it also produces rubber and plastic technology parts such as hoses, belts, seals and surface materials for automotive and industrial use. Its products are developed and produced at sites worldwide, with tyres tailored for different vehicles and conditions and ContiTech components customized for equipment. The company differentiates itself by offering a broad, integrated mobility portfolio and global manufacturing and service capabilities, aiming to provide reliable mobility through tyres and components worldwide.

Company size
10,001+
Company stage
IPO
Headquarters
Hanover, Germany
Founded
1871

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