Decodo is a web data infrastructure for fast-growing tech teams. It's a mid-market, self-service platform built for speed to value, so teams move from idea to implementation without procurement slowing them down.
The culture matches the product: decisions move at the speed of the idea, and people are trusted to test, iterate, and fix what's closest to them.

The team waiting for you:

At Decodo, we move fast, think big, and trust our people to take ownership and make an impact. As we continue to grow, delivering excellent customer service remains a key part of what we do. That's why we're looking for a proactive, customer-focused team player who enjoys solving challenges, taking initiative, and making a real difference. If you thrive in a fast-paced environment, value teamwork, and aren't afraid to turn ideas into action, we'd love to have you on board!

In this role, you will:

Give joy to our customers by solving their queries via live chat and email;
Ensure excellent customer experience;
Answer customers’ queries & provide reliable information;
Interpret and finetune the customer success process & performance;
Work alongside techies to understand IT business logic;
Build and develop customer relationships that will turn clients into advocates.

Your skills & experience:

No previous experience required - we’re looking for someone eager to learn and grow;
Excellent communication skills in English and Lithuanian;
Ability to work full-time during evening shift (5:00 PM - 1:00 AM) in a hybrid working model;
Energy to move mountains together with your team;
Empathy and understanding - basically showing clients how important they are!
A genuine desire to learn and grow - we’re looking for potential and attitude, not years of experience;
Helpful & humble personality - we want our team to practice what we preach - being helpful not only to our clients but also to others.

Salary & benefits:

Gross salary: 1500 - 1900 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need. See the full list of benefits here: https://source.ai/career/blog/benefits

Decodo is part of Source, a data ecosystem for a world built on intelligence. One of a growing network of independent technology companies connected by shared standards, expertise, and a belief in responsible access to web data.

Up for the challenge? Let’s talk!

Source

Junior Technical Customer Support Specialist

About the Job

Requirements

Responsibilities

In this role, you will:

Your skills & experience:

Salary & benefits:

About the Company

Source

Recently Posted Jobs