QTC Analyst

About Delinea:
Delinea is the identity security platform that continuously controls what AI agents, humans and machines can do and for how long. It extends privileged access management from the point of access to the moment of action, using just-in-time authorization to reduce standing privilege across on-premises, multi-cloud and short-lived infrastructure, without adding friction for legitimate users. Delinea provides visibility across every identity type, scores the risk each one carries, and preserves the context behind access decisions, making them auditable and defensible. It supports both static and ephemeral access, letting teams apply Zero Standing Privilege where risk demands it without replacing existing infrastructure.

About Delinea

Delinea is an identity security platform that helps organizations control what human, machine and AI identities can access—and for how long. Its platform supports just-in-time authorization and Zero Standing Privilege across on-premises and cloud environments.

The role

Delinea’s Quote-to-Cash process runs on Salesforce, supporting products, pricing, quotes, approvals, contracts, orders, amendments, renewals and billing hand-offs. It currently uses Salesforce CPQ (SBQQ), with a planned migration to Revenue Cloud Advanced (RCA) and Revenue Cloud Billing (RCB) in 2027.

As a hands-on member of the Quote-to-Cash Business Systems team, you’ll split your time between production support and building enhancements. You’ll manage support tickets in Jira Service Management and deliver project work through Azure DevOps. A platform lead and senior developers set standards and own the most complex architecture; you’ll own your tickets and stories end to end.

What you’ll do

• Troubleshoot Quote-to-Cash issues, from quotes and approvals to amendments, renewals and billing hand-offs. Identify root causes, resolve issues within SLA, communicate clearly and escalate with useful context when needed.

• Maintain Salesforce CPQ, including products and bundles, pricing and product rules, approvals, quote templates, contracting, amendments and renewals.

• Help design, build, test and deliver the 2027 migration to Revenue Cloud Advanced and Revenue Cloud Billing, including catalog, pricing, configuration, transaction management, orchestration and billing.

• Deliver enhancements using Salesforce configuration, Flow, Apex or Lightning Web Components; test changes and follow controlled release processes.

• Support migration data and parallel running, including mapping CPQ data and helping move products, price books, contracts and assets.

• Monitor scheduled jobs and Salesforce integrations with NetSuite, billing and provisioning systems, including Boomi processes.

• Trace provisioning issues across quotes, contracts, subscriptions, assets and downstream systems; correct root causes and document approvals and evidence for access changes.

• Maintain Confluence knowledge articles, how-to guides and runbooks, and help users adapt as processes move from CPQ to RCA.

How you’ll work

You’ll partner with Deal Desk, Sales Operations, Order Management and Finance; prioritize by business impact, especially at quarter-end; and collaborate with Business Systems Analysts, the platform lead and senior developers. You’ll coordinate across time zones, communicate risks early, follow approved testing and release workflows, and use AI tools responsibly by verifying their output.

What you’ll bring

• 3+ years building and supporting Salesforce in production, including at least 2 years hands-on with Salesforce CPQ (SBQQ).

• Experience with CPQ products and bundles, price and product rules, discount schedules, quote templates, approvals, contracts, amendments and renewals.

• Hands-on exposure to Revenue Cloud Advanced or Revenue Cloud Billing through a project, sandbox or Trailhead, and an understanding of how its model differs from CPQ.

• Strong Salesforce Flow skills and judgment about when to use configuration, Flow or code.

• Apex development experience, including triggers and test classes; working knowledge of governor limits, order of execution and SOQL.

• A systematic approach to production support, troubleshooting, root-cause analysis and escalation.

• Experience troubleshooting entitlements or access provisioning across systems, with approvals and audit trails.

• Familiarity with ITSM concepts, including incidents, service requests, prioritization, SLAs and escalation.

• Clear written communication and experience delivering agile stories with acceptance criteria and test evidence.

Nice to have

• A CPQ-to-RCA migration or RCA implementation delivered to production.

• Salesforce Revenue Cloud Consultant or CPQ Specialist certification; Platform Developer I, Platform App Builder or Advanced Administrator certifications are also welcome.

• Experience with Salesforce Billing or Revenue Cloud Billing, billing schedules, invoicing or ERP hand-offs.

• Lightning Web Components, the CPQ JavaScript Quote Calculator Plugin or Revenue Cloud Business APIs.

• NetSuite or other ERP integrations, Boomi, MuleSoft, subscription pricing models, Jira Service Management, Confluence, Azure DevOps, SFDX, Git or DevOps Center.

• Agentforce or other AI-assisted development tools.

• Experience in a SOX-regulated or audited environment, including ITGC change controls or financial close support.

Why work at Delinea?

We’re passionate problem-solvers helping organizations protect human and machine identities. We invest in smart, self-motivated and collaborative people, offering meaningful work, a culture of innovation and opportunities for career growth.

Why work at Delinea?

• We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities.

• We invest in people who are smart, self-motivated, and collaborative.

• What we offer in return is meaningful work, a culture of innovation and great career progression.

At Delinea, our core values are STRONG and guide our behaviors and success:

• Spirited - We bring energy and passion to everything we do

• Trust - We act with integrity and deliver on our commitments

• Respect - We listen, value different perspectives, and work as one team

• Ownership - We take initiative and follow through

• Nimble - We adapt quickly in a fast-changing environment

• Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.