RedTrace Technologies

Protects information systems and advises on operations

Help Desk Specialist 2

IT Service Desk & End User SupportPosted on Nov 13

Full-timeWashington, DC, USA$53k - $68k

About the Job

Requirements

At least 5 years of experience in information technology or a related field.
SAP experience is required.
CompTIA Security+ certification (DoD 8570 IAT Level II) is required within 6 months of hire.
A bachelor's degree in Computer Science or Information Technology, or equivalent experience (4 years), is required.
U.S. citizenship is required.
A TS clearance with SCI eligibility is required; the candidate must be able to obtain TS/SCI with a Counterintelligence polygraph and be eligible for access to Special Access Program information.
The role requires 10%–25% travel.

Responsibilities

Install and support commercial software and related upgrades.
Update the solutions database with applicable resolutions.
Provide problem-solving, hardware and software installation and configuration based on computing standards, and client support for all network and desktop systems.
Monitor and enforce IT policies and procedures.
Assist with setting up new users in IDAM and multiple-level security LDAP profiles.
Install and configure computers, monitors, network infrastructure, and peripherals such as printers and scanners.
Maintain, upgrade, and repair PCs and laptops and Windows desktop applications for all systems.

Desired Qualifications

Military experience in any of the following roles or specialties is welcome: Army enlisted 25B or 25U; Air Force enlisted 1D7X1 (formerly 3D0X2) or 3D1X2; Navy Information Systems Technician (IT); Marine Corps enlisted 0671 or 0631; Army officer or warrant officer 25A, 26A, 255A, or 255N; Air Force officer 17D; Navy officer 1820; or Marine Corps officer 0602.

SECURITY CLEARANCE REQUIREMENT: TS, WITH SCI ELIGIBILITY
***POSITION REQUIRES US CITIZENSHIP***
Position Title: Help Desk Specialist II
Location: Joint Base Anacostia-Bolling (JBAB), DC

The anticipated salary range for this position is $53,000 - $68,000. Actual compensation will be determined based on the candidate’s qualifications and experience, geographic location, contractual requirements, and other relevant business considerations. The final salary may fall outside the stated range.

Position Description:
The Help Desk Specialist provides on-site end-user, desktop, and network support for the customer’s classified Special Access Program environments.

We are seeking a Help Desk Specialist II to carry out the following duties and responsibilities:

Install and support commercial software and related upgrades
Update the solutions database with applicable resolutions
Provide problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop systems
Monitor and enforce all IT policies and procedures
Assist with setting up new users in IDAM and multiple-level security LDAP profiles
Install and configure computers, monitors, network infrastructure, and peripherals such as printers and scanners
Maintain, upgrade, and repair PCs/laptops and Windows desktop applications for all systems

Qualifications:

Required:

5+ years of experience in information technology or a related field
SAP experience required
CompTIA Security+ (DoD 8570 IAT Level II) within 6 months of hire
BS degree in Computer Science, Information Technology, or equivalent experience (4 years)
10%-25% Travel

Security Clearance:

TS with SCI eligibility
Ability to obtain TS/SCI with Counterintelligence polygraph
Eligibility for access to Special Access Program (SAP) Information

Military Experience Welcome (MOS / AFSC / Rating):

Enlisted: Army 25B, 25U; Air Force 1D7X1 (formerly 3D0X2), 3D1X2; Navy Information Systems Technician (IT); Marine Corps 0671, 0631
Officer and Warrant Officer: Army 25A, 26A, 255A, 255N; Air Force 17D; Navy 1820; Marine Corps 0602

Employee Benefits:

Competitive salary for well-qualified applicants
401(k) plan
Annual performance bonus
Certification and advanced degree attainment bonuses
Student Loan / Tuition reimbursement
Health Care Insurance (medical, dental, vision)
Up to four weeks of paid vacation
11 Federal Holidays, and 3 Floating Holidays
Team bonding events

RedTrace Technologies is an EOE employer

About the Company

RedTrace Technologies

Protects information systems and advises on operations

RedTrace Technologies provides cybersecurity, information technology and management consulting services to commercial organizations and US federal agencies. Its specialists help clients identify cyber threats, protect sensitive systems and maintain the technology used in mission-critical operations. The company also advises on business strategy and processes, manages projects and supports intelligence activities associated with digital threats. It earns revenue from contracted professional services and technical delivery, including work for civilian agencies, the Defense Department and the intelligence community. Founded in 2018, the privately held business is based in Lanham, Maryland.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Lanham, MD
Founded: 2018

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