Stefanini

Global tech consulting with AI-first

Deskside Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeNewburgh, IN, USANo salary listed

About the Job

Requirements

At least 2 years of experience providing deskside support.
Proficient troubleshooting skills covering hardware, software, printing, networking, file shares, and other break/fix issues.
Experience supporting barcode printers and scanners, mainly HP and Sharp.
Ability to resolve Windows XP and Windows 7 operating system issues and errors.
Basic network troubleshooting skills and knowledge, mainly Cisco.
Proficiency with current Microsoft Office applications.
Understanding of Symantec Virus Scan software.
Experience with Remedy software is preferred.
Experience supporting customer infrastructure, including wiring and connectivity.
Proficiency with Microsoft Active Directory.
Knowledge of Sarbanes-Oxley policies and processes.
Ability to maintain and comply with activities driven by a central compliance group.
Experience with computer asset tracking and lease management.
Experience creating user IDs.
Ability to communicate technical information to non-technical audiences.
Ability to determine how to proceed with technical issues and when to escalate for help.
A technical degree or equivalent experience.
Ability to perform multiple tasks.
Ability to walk, bend, and perform labor-related duties involving the connection of computer equipment.
Ability to lift up to 25 pounds when moving electronic equipment; lifts over 25 pounds require two or more employees.

Responsibilities

Resolve customer support issues by visiting end users at their locations.
Provide deskside support at the customer's facility in an office or manufacturing environment.
Troubleshoot standard personal computer hardware and software.
Support remote sites when assigned, including travel when required.
Provide support and administration for telephone systems, including PBX and/or Voice over Internet Protocol systems.

Desired Qualifications

Working knowledge of Cisco devices and networking is preferred.
Strong customer service skills.
Good organizational skills.
Verbal and written communication skills.
Ability to follow written procedures.
Ability to communicate effectively with customers, peers, and managers.
Ability to work independently and demonstrate initiative.
Ability to work collaboratively and share and consider ideas.

Job Description

We are looking for someone who has a proven ability to follow written procedures and can communicate well with customers, peers and managers. Candidates should be a proven self-starter, detailed oriented, have excellent customer service and technical troubleshooting skills.

Qualifications

2+ years of experience providing desk side support.
Proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, file shares, etc.
Printer support can include barcode printers, various types of scanners (mainly HP and Sharp).
Ability to resolve Windows XP and Windows7 Operating System Issues and Errors
Basic Network troubleshooting skills and knowledge (mainly Cisco)
Proficient in the latest Microsoft Office Applications
Understanding of Symantec Virus Scan software
Remedy (Software experience (preferred)
Customer infrastructure support (wiring and connectivity)
Proficient in Microsoft Active Directory
Sarbanes Oxley Policies and Processes
Maintain and abide with compliance activities (these activities are driven from a central compliance group)
Experience with Computer asset tracking and lease management
Experience with user ID creation
Ability to communicate technical information to non-technical audiences
Strong sense of customer service
Good organizational skills
Excellent Verbal and Written Communication Skills f
Ability to sift through technical issues and know what to do next and/or when to escalate for help
Technical degree or equivalent experience
Ability to multi-task
Team-oriented / team player / ability to share ideas as well as listen to ideas
Working knowledge of Cisco devices/networking is preferred
Some experience with support and administration of telephones (PBX system and/or VoIP system).
Ability to walk and bend and perform labor-related duties of connecting computer equipment
Ability lift up to 25 lbs. when moving electronic equipment (all lifts over 25 lbs. require two or more employees to perform the task

Additional Information

The position will require an individual to solve customer support issues by visiting the end-user's location. Experience in all areas of asset/lease management is important. The technician will be physically located at the customer's facility providing support in an office or manufacturing environment that will consist of standard PC hardware and software troubleshooting. Depending on the location assignment, desk side support could include remote sites that in some cases may require travel.

About the Company

Stefanini

Global tech consulting with AI-first

Stefanini is a global technology and business consulting firm that helps organizations with digital transformation. It provides services across seven specialized units—Consulting (Technology and Business Agility), Analytics & AI, Banking & Payments, Cybersecurity, Manufacturing 4.0, and Digital Marketing—to deliver end-to-end solutions. The company works by combining advisory work, implementation, analytics, AI, and security across projects, using an integrated, end-to-end approach to drive measurable results for clients. Stefanini differentiates itself through its large international footprint (present in 41 countries with over 38,000 employees) and its status as the most internationalized tech company in Brazil. It emphasizes co-creating solutions with clients and applying AI-first methods to transform businesses. Its goal is to help clients achieve real, lasting digital transformation and build a better future through practical, collaborative technology work.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Jaguariúna, Brazil
Founded: 1987

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