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Richemont

Luxury-goods holding company acquiring maisons

Guest Relations Coordinator

Food Service & HospitalityPosted on Nov 10
Full-timeHamburg, GermanyNo salary listed

About the Job

Requirements

  • A successfully completed degree in hospitality, tourism, event management, or an equivalent qualification.
  • Initial, solid professional experience at a reception and working with discerning national and international guests, such as in luxury hotels, cultural institutions, premium retail, or front office.
  • A passion for excellent customer service, empathy, a courteous manner, and a strong sense of detail and discretion.
  • Excellent written and spoken German and English; additional foreign languages are an advantage.
  • Confident use of ticketing and cash-register systems and Microsoft Office, and the ability to stay calm, organized, and friendly during high visitor volumes.
  • Reliability, flexibility, and enjoyment of working in a committed team with an international audience.

Responsibilities

  • Welcome, assist, and farewell international individual and group visitors, VIPs, and business-to-business partners.
  • Issue and sell admission tickets; operate the booking system for tours and writing workshops, including cash handling and daily closing procedures.
  • Manage the reception telephone and respond to incoming guest inquiries by email in a professional and courteous manner.
  • Support the planning and execution of international customer visits from Montblanc boutiques worldwide.
  • Maintain the appearance of the entrance area and meeting rooms, and coordinate visitor flow during peak periods.
  • Coordinate closely with guides, the bistro, the on-site boutique, and security to support smooth daily operations.
  • Handle guest feedback, suggestions, and complaints professionally and with a focus on solutions.

Desired Qualifications

  • Any additional foreign language is an advantage.

About the Company

Richemont

Luxury-goods holding company acquiring maisons

Richemont is a Swiss-based holding company that owns a collection of luxury brands, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre, and IWC Schaffhausen. It operates by acquiring and nurturing iconic luxury maisons with rich histories, then leveraging their heritage to create premium jewelry, watches, and accessories sold worldwide through its brands and retail networks. Unlike diversified conglomerates that mix many non-luxury businesses, Richemont focuses exclusively on high-end goods and has deliberately shifted away from other interests (like tobacco) to sharpen its luxury focus. Its goal is to build a global luxury powerhouse by growing its brands, expanding across geographies, and maintaining control over premium product sourcing, design, and distribution.

Company size
10,001+
Company stage
IPO
Headquarters
Bellevue, Switzerland
Founded
1988

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