Senior Data Center Technician Lead

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THE ROLE:

We are looking for a Senior Data Center Technician Lead to join our VSEI Field Services team supporting client data center environments in Phoenix, Arizona. This is an opportunity for an experienced data center professional who enjoys staying hands-on technically while also helping guide and support a team.

In this highly visible role, you will work alongside data center technicians supporting advanced server technologies, including servers supporting AI-focused workloads. You will help lead daily huddles, coordinate ticket priorities, troubleshoot technical blockers, and serve as a resource for technicians while continuing to manage your own hands-on break/fix work.

You will work closely with technicians, project managers, and leadership, gaining exposure across both technical and operational areas of the data center. This is a great opportunity for someone looking to expand beyond an individual contributor role and build additional technical leadership experience.

THE PERSON:

The ideal candidate is a hands-on problem solver who communicates well, learns quickly, and enjoys helping others succeed. You are comfortable working independently when needed but also understand the importance of teamwork and keeping others informed.

You can balance your own technical workload while supporting technicians, prioritizing work, and responding to changing needs in a fast-paced data center environment. You bring strong communication and people skills, take ownership of problems, and are comfortable serving as a technical resource for the broader team.

KEY RESPONSIBILITIES:

• Lead daily team huddles to review active and new break/fix tickets, priorities, blockers, and workload.
• Help distribute and prioritize tickets across the technician team based on workload and business needs.
• Perform hands-on server troubleshooting, break/fix activities, hardware support, and assigned ticket work.
• Provide technical guidance to technicians and assist with troubleshooting escalations.
• Monitor ticket progress and help ensure issues and blockers are communicated to appropriate team members and leadership.
• Collaborate with technicians, project managers, and leadership on operational priorities and technical issues.
• Support effective communication across the team, including updates related to ticket status, workload, and site activities.
• During the first 30 days, learn the team's environment, processes, systems, supported hardware, and break/fix workflow.
• During the first 60 days, begin handling responsibilities more independently while continuing to learn from and partner with experienced team members.
• By approximately 90 days, operate independently in the environment, manage assigned work, support technicians, and contribute effectively in the lead capacity.
• Long term, serve as a trusted technical resource who can help the team troubleshoot issues, prioritize workloads, and maintain strong operational execution.

PREFERRED EXPERIENCE:

• Experience working in a data center environment supporting server hardware.
• Strong hands-on server troubleshooting and break/fix skills.
• Experience installing, repairing, replacing, or troubleshooting server hardware and components.
• Experience managing technical tickets and prioritizing work in a high-volume environment.
• Experience providing technical guidance or support to other technicians.
• Strong troubleshooting and problem-solving abilities.
• Experience working independently while collaborating with a broader technical team.
• Previous lead or technical leadership experience is preferred.
• Experience supporting advanced server technologies or AI-focused server environments is a plus.

ACADEMIC CREDENTIALS:

• High school diploma or College-level education in Information Technology, Computer Science, Computer Engineering, or a related technical discipline.
• CompTIA A+ or an equivalent technical certification is preferred.

LOCATION: Phoenix, Arizona (Onsite)

This role is not eligible for visa sponsorship.

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Benefits offered are described:  AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position.  AMD’s “Responsible AI Policy” is available here.

This posting is for an existing vacancy.