ITSM / ManageEngine Specialist
About the job
- A diploma or bachelor's degree in IT, Computer Science, or a related field.
- 5–8+ years of relevant ITSM or IT service management experience.
- Strong hands-on experience with ManageEngine or a similar ITSM platform.
- Strong knowledge of ITIL principles and ITSM best practices.
- Experience in Incident, Service Request, Change, and Problem Management.
- Strong experience in Asset Management and CMDB.
- Experience with ITSM workflow configuration and optimization.
- Strong reporting, dashboard, and analytics experience.
- A good understanding of Windows/macOS, networking fundamentals, and enterprise applications.
- Strong documentation and knowledge-management skills.
- Strong communication and stakeholder-management skills.
- Arabic and English communication skills.
- Manage and optimize the ManageEngine/ITSM ticketing system.
- Design, configure, and improve ITSM workflows and processes.
- Establish and improve Incident, Service Request, Change, and Problem Management processes.
- Monitor ITSM performance and ensure proper ticket classification, prioritization, escalation, and resolution.
- Manage and improve IT Asset Management and CMDB processes.
- Enhance and optimize the self-service portal and user experience.
- Develop ITSM dashboards, operational reports, KPIs, and analytics.
- Establish and maintain knowledge bases, SOPs, FAQs, and service documentation.
- Design and improve L1-to-L2-to-L3 escalation processes.
- Improve onboarding IT processes and workflows.
- Identify recurring incidents and drive continuous service improvement.
- Support ITSM governance and ensure alignment with ITIL best practices.
- Identify opportunities for workflow automation and operational efficiency.
- Work closely with IT teams and business stakeholders to improve service delivery.
- Provide process guidance and support to service desk and technical teams.
- ITIL Foundation certification is strongly preferred.
- Experience in UAE Government or Public Sector environments is highly preferred.
- Experience in IT staffing, systems integration, managed services, or professional services is an advantage.
About the company
Blackstone eIT is a system integrator and independent software vendor that helps organizations modernize through customized solutions and engineering. It serves government and commercial clients worldwide, guiding them through the full digital transformation lifecycle from strategy to ongoing support and managed services. The company combines IT consulting, custom software development, IT governance, workflow automation, and UI/UX design with managed hosting, storage, network, and security, and builds AI-focused solutions like Agentic AI, Generative AI, small language models, and predictive maintenance, plus proprietary products such as a Business Excellence Suite, LMS, e-invoicing, Carbon Management Platform, and archiving system. Its goal is to help clients become digital-first, data-informed, and AI-enabled, reducing costs and improving efficiency across finance, education, government, and manufacturing.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Seattle, Washington
Founded
2014
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Simplify's Take
What believers are saying
- blackstoneeit.com was updated 2026-08-25, showing active website maintenance and messaging.
- The company’s 2026 positioning emphasizes digital-first, data-informed, AI-enabled services.
- LinkedIn updated 2026-08-27 indicates ongoing employer-brand activity and recruitment readiness.
What critics are saying
- No 2026 press releases surfaced for Blackstone eIT, signaling weak market visibility.
- ZoomInfo’s $15 million revenue suggests limited scale against Accenture, EPAM, and IBM.
- If client concentration is high, one lost government contract can crush 2027 growth.
What makes BlackStone eIT unique
- Blackstone eIT’s 2026 website still positions it as an SI and ISV with AI solutions.
- Its 2026 LinkedIn presence shows Seattle-area headquarters and a global-customer posture.
- ZoomInfo listed roughly $15 million revenue on 2026-04-01, signaling a niche specialist.
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Benefits
- Paid Vacation
- Performance Bonus
- Remote Work Options
- Professional Development Budget