T

Total Quality Logistics

Freight brokerage linking shippers to carriers

IT Support Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeCincinnati, OH, USA$17 - $26 /hr

About the Job

Requirements

  • PC and network knowledge or experience is required.
  • An IT-related college degree or comparable professional experience is required.
  • Availability to work Monday through Friday, 8 AM to 5 PM, is required.

Responsibilities

  • Provide frontline technical support to on-site and remote employees by diagnosing and resolving software, hardware, mobile app, and phone system issues.
  • Perform PC repairs, upgrades, and reimaging on Dell OptiPlex desktops, Dell Latitude laptops, Lenovo desktops, and Lenovo ThinkPads.
  • Set up new workstations and relocate existing workstations; light bending and lifting are required.
  • Use ServiceNow, Intune, and NinjaOne to manage inbound support requests and software upgrades and rollouts.
  • Respond to after-hours employee calls about technical issues when on call.
  • Travel regularly between 3–5 TQL Cincinnati locations to provide on-site support and assist with office moves.
  • Manage new employee onboarding, including workstation setup and configuring Active Directory and Exchange accounts.

Desired Qualifications

  • Knowledge of Microsoft Office 365 and Windows 11 is a plus.
  • A+ and/or Microsoft certification is highly preferred.

About the Company

Total Quality Logistics

Freight brokerage linking shippers to carriers

Total Quality Logistics (TQL) acts as a freight broker that connects shippers needing truckload transport with vetted carriers that have the capacity to move it. Its service operates around the clock, 24/7/365, with sales and support teams handling accounting, after-hours calls, and special handling to ensure shipments move smoothly. TQL differentiates itself through its large scale in the $500 billion logistics market, an extensive network of carriers, around-the-clock support, and a transparent, career-oriented culture that emphasizes advancement and performance-based pay. The goal is to move shipments reliably and efficiently while expanding market share and providing employees with clear paths to career growth and earnings based on performance.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cincinnati, OH
Founded
1997

Recently Posted Jobs

Explore more opportunities at Total Quality Logistics

See more jobs