Quality Manager

Career Area:

Manufacturing

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Purpose:
The position will have the primary purpose of supporting the Diesel and Gas engine product quality activities to support prime product (Machine/Genset/OEM/Dealers) customers and factory.  Respond to customer with solutions which is guided by Cross Functional Team by conducting investigations, analyses for engine quality problems. Get feedback from external customers once the engine quality problem is resolved.

This person reports to a Dept Quality Manager and works with supervisors, technicians, and other support groups. Impacts key quality goals including Customer support, addressing field issues, CPI, Continuous Improvement, Process Quality, Part Quality, etc.

Job Responsibilities:

• This position should exhibit leadership traits in developing excellent relationship with customers and develop the team to support all customers.
• This position should have excellent project management skills and lead the team in resolving quality problems using Lean / Six sigma methodology.
• This position should have thorough knowledge in working on engine problems in both mechanical and electronics side and possess working knowledge in SAP , Power Bi & other Quality system PC applications..
• The incumbent will have responsibilities for Quality Assurance in assigned areas, including, performing audits, improvements of products reliability and customer satisfaction through support of the CPS (Caterpillar Production System), NPI (New Product Introduction) and CPI (Continuous Product Improvement) programs.
• Capture engine/product quality complaints from customers are recorded in relevant Caterpillar Systems and circulate with problem description to engine manufacturing factory team. He / She should have thorough knowledge in engine trouble shooting and resolve quality issues at customers and field on timely basis. This position should work very closely with all customer representatives on day-to-day basis including engine product support, machine product support teams, engineering teams and product groups. These reports are submitted in a timely manner with corrective actions, and due diligence has been carried out as part of the investigation.
• This position is required to get regular feedbacks / Voice of customers through survey or other means .
• This position is required to initiate a collaborative problem-solving process involving the relevant functional expertise (Production, Manufacturing engineering, Internal quality, Supplier quality, Logistics and supply chain) at engine manufacturing factory to investigate the problem through brainstorming session and the customer for containment activities, root cause analysis and corrective actions using the defined guidelines for execution and within timeline.
• It is the responsibility to ensure if failed parts or engines are required to assist with the root cause investigation they are returned within the required guidelines. Drive to do the investigation along by utilize resources like Material Analysis Lab, Engineering team and CMM etc.,
• Quality Manager is accountable to feed back to the Customer the current status and actions that have been undertaken on each issue that is reported on a timely manner. This is achieved through regular scheduled meetings as agreed with the Customer.
• This position should support employees to improve quality practices in their processes through daily coaching, tracking CQI (Continuous Quality Improvement) projects & Scorecard, providing quality support if any poor results or negative trends occur, providing training courses of quality specifications to employees, conducting internal quality audits, facilitating management reviews, etc.

• This position is required to implement the Idea Generation Process and Corrective and Preventive action processes by clarifying and verifying all ideas with related persons and spot check, explain the validation reasons, and encourage all employees to make contributions to achieve zero defect in operations.
• This position is also required to actively support Lean Manufacturing/ SAP and ongoing support, to help area owners set up goals and integrate Lean Manufacturing Practices with Internal Quality Certification system through standardization and documentation.
• Impacts key quality goals including Continuous Improvement, Process Quality, Part Quality, Internal Quality Certification, ISO 9000 Certification, etc.
• Understands overall business objectives to effectively mitigate risks associated with quality.

Background/Experience:

• A bachelor’s degree in engineering/manufacturing with an excellent understanding of quality management practices or equivalent experience.
• Excellent knowledge in engine parts and functions of them with 10 to15 years’ experience. Prior working experience in a field machines/engines and troubleshooting knowledge.
• Requires a thorough knowledge of quality concepts and quality tools including process control, analysis, Caterpillar internal certification principals, and ISO9000 etc.  
• Requires strong communication, cooperation, and influence skills to work with all levels of employees and customers, especially with leadership management employees.  
• Need to travel and visit customer site within country and abroad on need basis.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade.  It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job.  At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.  It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

• Advanced computer applications, good oral and written communications skills are a must.

Relocation is available for this position.

Posting Dates:

April 10, 2025 - April 24, 2025

Caterpillar is an Equal Opportunity Employer (EEO).

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