Customer Service Representative
About the job
- A high school diploma or equivalent is required.
- A minimum of 2 years of customer service experience is required.
- Knowledge and experience in a call center environment are required.
- Proficiency with Microsoft Office Suite or related software is required.
- Excellent verbal and written communication skills are required.
- Interpersonal, negotiation, and conflict resolution skills are required.
- The ability to prioritize tasks is required.
- The ability to act with integrity, professionalism, and confidentiality is required.
- Time management and organizational skills are required.
- The ability to work independently and within a team is required.
- The role requires willingness to work flexible schedules, weekends, and holidays as needed to meet business needs.
- Bilingual ability is preferred.
- Provide account-level information to customers, including account balances, payment histories, payment setup, and payoff requests.
- Handle incoming phone calls, emails, and chat requests.
- Process incoming correspondence efficiently to meet performance standards.
- Research account discrepancies, including payment research.
- Stay informed about changes to policies and procedures.
- Resolve customer complaints, concerns, and inquiries in a timely manner.
- Demonstrate professionalism, patience, and a people-first attitude.
- An associate or bachelor's degree in a related or comparable field is preferred; an equivalent combination of education and experience may be considered.
- Knowledge of the credit and financial industry is preferred.
About the company
Watercress Financial partners with home-improvement contractors to offer payment and financing options to homeowners, helping close more projects. It works through a team-based service model with sales, operations, contractor and support staff to guide the sales process and provide flexible financing. The company differentiates by its people—the expertise and responsiveness across the partner network—acting as a performance partner, not just a lender. Its goal is to help contractors grow their business while enabling homeowners to make smart, affordable project payments with respect and integrity.
Company Size
51-200
Company Stage
Debt Financing
Total Funding
$100M
Headquarters
West Des Moines, Iowa
Founded
N/A
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Simplify's Take
What believers are saying
- Watercress closed a $550 million 26North partnership on April 28, 2026.
- DZ BANK's $100 million warehouse facility, announced June 25, 2024, expands liquidity.
- Watercress updated its site August 26, 2026, signaling active commercialization and continued contractor demand.
What critics are saying
- Funding dependence on 26North and DZ BANK concentrates Watercress's survival in two counterparties.
- Home-improvement credit losses spike when contractors mis-sell projects and consumers default after installation.
- If warehouse or forward-flow capital closes, Watercress loses origination capacity and becomes nonviable.
What makes WATERCRESS FINANCIAL unique
- Watercress Financed exclusively home-improvement loans through contractor sales channels, not general consumer lending.
- Its 2026 26North partnership bought loans forward, reducing balance-sheet strain.
- The DZ BANK warehouse adds institutional funding for term loans up to 15 years.
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Benefits
- Hybrid Work Options
- Flexible Work Hours