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Atoms

Builds robots for food, mining and transport

Digital Onboarding Associate

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeSeoul, South KoreaNo salary listed

About the Job

Requirements

  • At least 1 year of experience in customer support, customer onboarding, implementation, customer success, technical support, or SaaS operations.
  • Experience working with POS systems, restaurant technology platforms, or SaaS products.
  • Strong organizational, project management, and time management skills.
  • Written and verbal communication skills, with confidence leading live training sessions.
  • Strong technical aptitude and problem-solving ability, and adaptability in a fast-paced environment.

Responsibilities

  • Own the end-to-end onboarding process for new SMB restaurant partners, from sales handoff through go-live, and serve as their primary point of communication.
  • Manage multiple onboarding projects simultaneously while meeting SLA targets, service activation goals, and quality standards.
  • Configure POS systems, kiosks, tablets, menu management platforms, and delivery platform integrations to establish accurate and reliable system environments.
  • Configure menus, pricing, modifiers, taxes, and order workflows, and validate operational readiness before service go-live.
  • Conduct live onboarding sessions and training for restaurant owners, managers, and staff to increase product adoption and operational understanding.
  • Collaborate with Sales, Implementation, Product, Support, and Revenue Operations to resolve issues and support smooth onboarding and handoffs.
  • Identify onboarding inefficiencies and issues, document them, develop standard operating procedures, and optimize workflows for continuous improvement.
  • Track onboarding performance metrics, including time to go-live, activation rate, first-order success, SLA compliance, and customer satisfaction.

About the Company

Atoms

Builds robots for food, mining and transport

Atoms builds machines and software that automate physical work in food, mining, and transport, and it makes specialized robots that each do one productive job rather than general-purpose humanoids. Its flagship business, CloudKitchens, builds delivery-only kitchens that restaurants rent to cook meals for delivery apps. At mines and quarries, its Pronto system adds sensors and driving software to existing haul trucks so they run on their own, while Otter software gathers restaurants' delivery-app orders in one place; Atoms earns money from kitchen rent, software subscriptions, and mining customers. The company was founded in 2016 and is based in Los Angeles, United States.

Company size
1,001-5,000
Company stage
Late Stage VC
Total funding
$1.7B
Headquarters
Downtown Los Angeles, CA
Founded
2016

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