Director – Enterprise Process & Business Readiness - Ice, Processus d'entreprise et préparation opérationnelle

At IPEX, the leader in thermoplastic piping systems, we are redefining the future of water management and clean energy. As part of the Aliaxis family, we combine global strength with local expertise to tackle the world's toughest challenges. Guided by our values – We Care, We Dare, We Deliver – we challenge the status quo to make a meaningful impact. If you're an innovative collaborator ready to make a difference, come join us in shaping a better tomorrow!

Job Summary

The Director, Enterprise Process & Business Readiness is accountable for leading the business transformation activities required to successfully deploy SAP across the enterprise’s manufacturing and distribution network.

Reporting to the VP, ERP Business Transformation, this role serves as the senior business counterpart to the Director of ERP Delivery and is responsible for ensuring the organization is operationally prepared for the ERP deployment through process standardization, stakeholder alignment, organizational readiness, and deployment governance.

The role partners closely with the Director, ERP Change & Training, Director, Data Governance & Management, Business Process Owners, Functional Leaders, Site Leadership Teams, and IT to drive adoption of standardized SAP-enabled business processes across IPEX’s manufacturing plants and distribution centres.

The Director leads the enterprise-wide efforts to establish consistent operating practices, collaborate in the transformation of operational master data, mobilize business resources, and implement objective readiness measures that ensure successful deployment and business continuity during cutover and go-live.

Key Responsibilities

Enterprise Process Transformation

• Lead enterprise process transformation by establishing the future-state business process model, leveraging SAP standard capabilities, leading practices and simplification opportunities

• Dotted line partner with the Business Process Owners (BPOs) to document, sustain, and deploy future-state processes

• Establish governance mechanisms to ensure adherence to standardized processes and minimize local customization

• Drive alignment between enterprise process standards and site-level operational requirements

• Resolve conflicts between local business practices and enterprise process design

• Facilitate process harmonization workshops with functional and operational leadership teams

• Ensure process design decisions support scalability, compliance, operational efficiency and SAP standard functionality

• Own business governance, quality, and stewardship of operational master data across assigned process domains.

• Approve and prioritize master data changes, ensuring compliance with data standards, controls, and business requirements.

• Partner with Data Governance, Data Stewards, and IT teams to define, maintain, and continuously improve master data processes and controls.

Business Readiness

• Develop and execute the enterprise business readiness strategy for ERP deployment

• Identify points of failure, risks, business contingency plans, and the metrics that trigger identified contingencies

• Develop key tactics to alter timing of typical business rhythms by advancing or deferring core activities or operations

• Plan daily operations to compensate for reduced staffing during training period

• Develop and deploy operational targets (KPIs), monitoring methods, and reporting cadence

• Collaborate on planning staffing levels to compensate for loss of efficiency during Hypercare

• Ensure employees understand any role or responsibility changes

• Determine key user and backfill needs; outline coverage and working schedule

• Support external business partners on key actions and dates to align changes within their operations

• Identify operational leader roles for Cutover and Hypercare coverage

• Identify leaders responsible for cascading information

• Create opportunities to share transparent, timely updates

• Identify potential roadblocks to successful transfer to Business ownership

• Plan supervisors’ daily activities post-Go Live to support new ways of working and identify issues early

• Drive stakeholder engagement across manufacturing, supply chain, procurement, customer service, finance and commercial functions

• Build commitment and ownership among operational leaders for adopting for adopting new ways of working

• Lead readiness reviews with executive stakeholders and deployment governance teams

• Partner with Operational Change Management & Training to ensure training, process adoption, organizational readiness, and business ownership are achieved before deployment

Job Requirements

• Bachelor’s degree in Supply Chain, Industrial Engineering, Business; MBA considered beneficial

• 10-15 years of progressive leadership experience in manufacturing, supply chain, procurement, operations, ERP transformation, or operational excellence

• Proven experience leading large-scale, multi-year ERP deployments, preferably SAP

• Experience deploying standardized business processes across multiple manufacturing locations

• Experience establishing operational master data governance and quality programs

• Experience influencing senior leaders across operational and functional organizations

• Demonstrated success leading enterprise-wide transformation initiatives

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at [email protected]