Business Process Specialist

About This Position

Job Description:

Business Process Specialist

Purpose:

Under general supervision, this position performs professional level work involving research and analysis of a variety of routine/semi routine administrative and operational support duties in the area of project management, quality management, performance measurement, change management and business process improvement. Provides support and assistance to senior process consultants, auditors and team leaders. 

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.
• Develops and maintains databases to support data analysis and research findings for business projects.
• Assists in the preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
• Writes reports that summarize findings, data collection techniques, implementation options, etc.
• Establishes project schedules using project planning software/tools, updates, and maintains project status reports. Communicates project/process status.
• Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sounds judgment to evaluate alternatives.
• Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
• Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

Responsibilities - Supervisor and/or Leadership Exercised:

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling.
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
• Knowledge of performance measures, quality improvement programs and project management methods.
• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Ability to quickly recognize and analyze irregular data and situations.
• Ability to work independently and with teams.

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
• Experience may be substituted for education up to a maximum of four (4) years.

Preferred Qualifications:

• Proven experience providing high-level administrative support, which includes managing complex calendars and scheduling; handling email triage and correspondence, understanding clearly what is theirs to act on and what must be routed elsewhere or as directed
• Demonstrated experience handling day-to-day issues, inquiries, and information requests, and routing items to the appropriate division for response and resolution
• Experience tracking incoming requests, assignments, key deadlines, and deliverables related to strategic initiatives, ensuring reminders and follow-ups are handled promptly
• Experience coordinating and tracking multiple projects, including stakeholder communication and timeline management
• Experience gathering, analyzing, and synthesizing data to prepare correspondence, reports, documents, files, research summaries, and briefing materials ahead of executive meetings and phone calls.
• Experience acting as a liaison between executive leadership and others
• Proven ability to own travel and logistics end to end: flights, hotels, ground transportation, itineraries, and contingency planning to help free up executive bandwidth for high-value work
• Demonstrated ability to provide backup support for PIRs by reviewing and verifying the accuracy and completeness of critical documents, requests, records, correspondence, and regulatory compliance requirements
• Ability to handle confidential information with discretion and professionalism.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Outlook.
• Ability to travel to more than one work location





Compensation Range:

The annual hiring range for this position is $22.15-$61.08



Physical Location:

1520 Rutherford Ln
Austin, TX 78754




Notes to Candidate:

Austin Resource Recovery (ARR) is a department of the City of Austin with over 530 employees. We provide essential services that protect people and our planet. We collect recycling, composting, trash, large brush, bulk items, household hazardous waste and dead animals. We also sweep the streets, offer Austin and Travis County residents a service to recycle and safely dispose of household hazardous waste and provide community outreach and education. ARR is driving the global transformation of traditional waste management to sustainable resource recovery. Learn more at AustinRecycles.com.

ARR is seeking a Temporary Business Process Specialist to provide high-level administrative and operational support to the Assistant Director who oversees three divisions: Human Resources, Customer Service, and Public Information & Marketing. This role requires someone who can operate with minimal direction, navigate a municipal organizational structure, and build professional rapport with internal and external stakeholders, including City Council members' offices.  The position is responsible for managing calendars and correspondence, coordinating division activities, tracking deliverables, reviewing information, serving as a backup for PIR requests, and serving as a liaison across city departments and executive offices.

If this sounds like you, apply to join our team!

Pay Range: $31.50 – $39.37 per hour. Your detailed and complete employment application will be used to evaluate your qualifications and determine your salary if you are selected for this position.

Days & Hours: Monday – Friday; 8:00 a.m. – 5:00 p.m

• Employee may be required to work extended hours, holidays, early mornings, after hours, weekends and/or other areas due to business needs.
• This is an in-office/City work-site position.
• Telework opportunities may be available occasionally according to business needs and manager approval.

Address: 1520 Rutherford Lane, Building 1, Austin, TX 78754

Application: Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position, shall be considered a Candidate for that Position. Employees in Good Standing who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. Your detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. The responses to the supplemental questions inquiring about experience should be reflected on your application.

Resume/Cover Letter: Please upload your resume and cover letter along with your completed application. Your application should reflect your complete employment history (to include all job duties, responsibilities, and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., “see resume” or “see Linked In Profile”).

AI: Use of artificial intelligence tools or AI‑generated content is strictly prohibited at any stage of the hiring process. Applicants may not use AI tools or AI‑generated responses when completing applications, taking assessments, or during interviews.

References and Employment Verification: Please include in your cover letter three professional references, with one being your current or most recent supervisor.

Virtual Interviews: Austin Resource Recovery may conduct virtual interviews.

90-Day Provision for Additional Vacancy: This posting may be used to fill other similar positions within Austin Resource Recovery outside of the division listed above.

Nepotism Policy: The City of Austin Nepotism Policy states, “No person, regardless of job title or length of tenure with the City, shall be employed in a position in which the relative has direct or indirect supervisory authority regarding the terms and conditions of their relative’s employment.”

Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Benefits: Working with the City of Austin at Austin Resource Recovery (ARR) provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more!  Learn more about City of Austin benefits.

This position is eligible for the Public Service Loan Forgiveness (PSLF) Program. This is a federal program designed to encourage individuals to work in public service by forgiving the balance of their federal student loans upon meeting program requirements.

Military/Veteran: Veteran candidates will be required to provide a copy of their DD214 at the time of interview.

Tobacco and Vape-Free Workplace: All Austin Resource Recovery locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ARR worksite – including parking lot or in any personal vehicle located on the premises.

Essential/Critical Employee Designation: Some positions are designated as critical or essential. Employees in these roles are required to report to work during emergencies or when operations are modified. This may include working from a designated site or an alternative work location.

This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

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At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

 

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.