Business Analyst - Customer Excellence

Job Description

Culture that powers progress

At Vector, our culture is more than just words – it’s how we connect, collaborate and make a difference every day. It’s built on a shared commitment to inclusion, innovation and creativity, shaping not just how we operate, but how we power Auckland and create a new energy future.

Here’s what our people have to say about life at Vector.

Our culture sets us apart

• Diversity makes us stronger – We encourage our people to bring their whole selves to work, embracing ideas that challenge, inspire and drive change
• Connected to our communities – We’re united around delivering exceptional customer outcomes. We don’t just power homes – we support lives, respond in times of need and help shape a cleaner energy future
• Passionate about what we do - We take pride in keeping the lights on across Auckland, connecting families and driving industry transformation, and are excited about the legacy we’re building – a smarter, cleaner energy future
• A diverse culture of staff-led networks and celebrations – We’re proud of our staff-led networks, and of our growing cultural calendar of events and celebrations across the year, from Matariki and Lunar New Year to Diwali and Eid.

The role

As the Business Analyst Customer Programme, you’ll support the Customer Programme and wider Customer Excellence teams with embedding new regulatory processes, translating regulatory requirements into practical business processes and developing meaningful data metrics, reporting tools and improvement actions. You’ll ensure that data is up to date and correct, and that reporting to the regulators is completed and submitted on time.

This is much more than a reporting role. You’ll interpret evolving regulatory requirements, validate and challenge underlying data, identify reporting issues and work across the business to deliver practical improvements. You’ll also help shape new requirements as they emerge, giving you genuine ownership of a developing area.

Sitting at the intersection of regulation, customer outcomes, digital change and business transformation, you’ll gain a valuable and broad foundation of understanding in electricity, gas and distributed generation, which can present opportunities for you in whichever direction you may want your Vector career to go!

Please note this role is available on a fixed term basis for 1 year.

Who are we looking for?

We envisage you’ll have:

• 5+ years’ experience in business analysis, process improvement, regulatory change or operational reporting within a regulated or customer-focused environment, together with a tertiary qualification in business analysis, commerce, data analytics, compliance or a related discipline.
• The ability to translate complex requirements into practical processes, controls and guidance, and to develop data metrics, dashboards and reports. You’ll be confident working with complex data, checking its accuracy and identifying the source of errors or inconsistencies.
• Experience with systems such as Siebel, Gentrack, GIS, Snowflake or Power BI, or equivalent customer, network and reporting systems, along with strong overall digital capability.
• The ability to motivate multiple stakeholders to meet regulatory compliance targets and timeframes, constructively challenge assumptions, and translate complex requirements into clear actions for operational teams.
• A calm and adaptable approach under pressure, with the independence to take ownership and make the role your own. You’ll be comfortable creating structure from ambiguity, responding quickly to changing requirements and continuously looking for ways to make reporting more accurate, efficient and reliable.

Why Vector

We know that great energy starts with great people, and we’re committed to creating an environment where you can be, do and achieve your best:

• Enhance your wellbeing, protect your future and empower your personal and professional growth through our extensive benefits package
• Supercharge your career through internal opportunities, our progression scheme, tailored development plans and investment in your learning and growth
• Join a company embracing innovation and collaborating with leading names worldwide to develop and adopt cutting-edge technologies, like X The Moonshot Factory.

Apply now!

Applications close by Sunday 15 November 2026; however, interviews may be held sooner – apply today!

We know that some people may hesitate to apply if they don’t meet every single requirement. If this role excites you, we encourage you to apply anyway - your skills, enthusiasm, and unique perspective could be just what we’re looking for.

Vector values diversity in all its forms and welcomes people of all backgrounds, experiences, identities and abilities to be part of our team.

Qualifications

Additional Information

We know that some people may hesitate to apply if they don’t meet every single requirement. If this role excites you, we encourage you to apply anyway - your skills, enthusiasm, and unique perspective could be just what we’re looking for.

Vector values diversity in all its forms and welcomes people of all backgrounds, experiences, identities and abilities to be part of our team.

Approved Salary range: $72-90k