Laboratory Quality Assurance Coordinator

Job Description

Job Purpose:

The Laboratory Quality Assurance Coordinator is responsible for overseeing and ensuring the highest quality standards and compliance within the laboratory. The role holder will play a critical role in maintaining the integrity of laboratory results, protecting patient safety, and enhancing the overall reputation of the laboratory.

Core Responsibilities:

Quality System Development and Implementation:

• Develop, implement, and maintain a comprehensive QMS that aligns with relevant regulatory standards (e.g., ISO 15189, CLIA).
• Develop, review, and update Standard Operating Procedures (SOPs) for all laboratory activities, ensuring clarity, consistency, and compliance.
• Conduct risk assessments to identify and mitigate potential quality and safety risks within the laboratory.
• Drive continuous improvement initiatives to enhance the effectiveness of the QMS.

Quality Control and Assurance:

• Oversee and participate in proficiency testing programs and evaluate performance.
• Conduct internal audits to assess compliance with QMS requirements and identify areas for improvement.
• Investigate and implement corrective and preventive actions for identified deficiencies.
• Analyze quality data to identify trends, identify areas for improvement, and generate reports for management.

Regulatory Compliance:

• Ensure compliance with all relevant regulatory requirements, including CLIA regulations, CAP accreditation standards, and other applicable regulations.
• Prepare for and participate in external audits conducted by regulatory agencies.
• Maintain accurate and up-to-date records of all quality and compliance activities.

Staff Training and Development:

• Develop and deliver training programs for laboratory staff on QMS requirements, SOPs, and quality control procedures.
• Assess the competency of laboratory staff through skills assessments, performance evaluations, and proficiency testing.
• Encourage and support staff professional development through continuing education and training opportunities.

Equipment Calibration and Maintenance:

• Oversee the calibration and maintenance of laboratory equipment to ensure accuracy and reliability.
• Participate in the validation and verification of new equipment and methodologies.
• Implement a preventative maintenance program for laboratory equipment.

Customer Service and Communication:

• Communicate effectively with clients, including physicians, nurses, and other healthcare providers, regarding laboratory services and quality issues.
• Monitor and address customer complaints and inquiries related to laboratory services.

Stakeholder Management:

• Collaborate with other departments within the organization to ensure effective communication and coordination.
• Maintain effective communication with regulatory agencies.
• Participate in professional organizations and conferences to stay abreast of industry best practices and regulatory changes.

Qualifications

Educational Requirements:

• Bachelor’s degree in Medical Laboratory Science (MLS), Clinical Laboratory Science, or a related field.

Professional Requirements:

• Relevant professional certifications and memberships such as Association of Pathologists of Nigeria (ASSOPON).

Experience Requirements:

• 5 years’ proven experience in experience in a clinical laboratory setting, with at least 3 years in a quality assurance or supervisory role.
• Experience in supervising laboratory personnel and managing teams.

Knowledge Requirements:

• In-depth knowledge of laboratory operations, including testing procedures, equipment maintenance, and quality control.
• Comprehensive understanding of relevant regulations and accreditation standards.
• In-depth knowledge of quality management systems, including ISO 15189 and other relevant standards.
• Basic understanding of statistical principles and their application to quality control and data analysis.
• Knowledge of risk management principles and methodologies.

Skill Requirements

• Leadership Skills
• Organizational Skills
• Time Management Skills
• Communication Skills
• Interpersonal Skills
• Technical Skills
• Problem-Solving Skills
• Attention to Detail

Personal Abilities

• Professional attitude towards work.
• Shares the AMCE’s vision.
• Proactive and organized.
• Has personal and professional credibility and commands the respect of colleagues and peers. 
• Supportive and approachable and capable of inspiring confidence in staff members.
• Ability to adapt accordingly.
• High levels of honesty and integrity.

Additional Information

African Medical Centre of Excellence, Abuja (AMCE Abuja) aims to be an Employer of Choice, providing equal opportunity for everyone regardless of their background, gender, race and other protected characteristics. We welcome applications from qualified applicants across Africa