Senior Operations Manager

About Trafilea

Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands.

With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.

We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.

Why Trafilea

We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast.

🚀 We build and scale our own brands.

🦾 We invest in AI and automation like few others in eCom.

📈 We test fast, grow fast, and help you do the same.

🤝 Be part of a dynamic, diverse, and talented global team.

🌍 100% Remote, USD competitive salary, paid time off, and more.

Job Responsibilities

We are looking for a Senior Operations Manager (APAC) to lead the production and product development transformation strategy in China — ensuring efficiency, quality, and standardization across the product lifecycle.

This includes:

• Lead APAC Operations by overseeing Production, Product Development, Quality, and Sourcing teams, ensuring alignment with Trafilea's operational framework, SOPs, and transformation initiatives.

• Drive supplier performance and strategic sourcing by building strong relationships with factories, negotiating cost reductions, improving production reliability, and expanding the supplier network across China and APAC.

• Standardize and optimize operational processes by implementing production manuals, quality standards, reporting routines, compliance audits, and best practices across the full product lifecycle.

• Champion AI adoption and automation by integrating AI tools into Product Development, Production, and Quality workflows to improve reporting, sample management, Tech Pack validation, SOP compliance, and overall team productivity.

• Lead cross-functional execution by partnering with teams across China, LATAM, and the US to improve communication, strengthen operational governance, accelerate production transformation, and ensure consistent execution across global operations.

• Develop high-performing teams by coaching managers, establishing performance metrics, driving accountability, and building a culture of continuous improvement, operational excellence, and disciplined execution.