Member Sales Associate
Serenity Mental Health Centers
Member Sales Associate
Serenity Mental Health Centers
Runs outpatient psychiatry and ketamine clinics
Serenity Mental Health Centers · Layton, United States · Full-time · Posted 2026-10-27
Workplace: on_site
Department: PCA
Member Sales Associate
Employment Type: Full-Time (On-site)
Serenity is growing its client-facing team and we're looking for a Member Sales Associate who knows how to make people feel informed, confident in the decisions they're making, and driving the results that matter. This is a high-touch, relationship-driven role with real performance expectations. You'll be the person clients rely on to understand their options, navigate next steps, and feel genuinely supported throughout the process and you'll be measured on how well you move them forward. If you've built your career in premium customer service, hospitality, or any environment where quality and outcomes were both non-negotiable, this role will feel familiar fast.
What You'll Do
Guide clients through their available options with clarity, patience, and a consultative approach while confidently encouraging them to take the next step
Listen carefully, ask the right questions, and document client information accurately and thoroughly
Work toward individual KPIs and contribute to team performance goals with consistency and accountability
Handle objections and hesitations with composure and persistence, redirecting toward solutions without pressure while keeping momentum moving
Coordinate handoffs between internal teams to ensure the client experience stays seamless
What You Bring
2+ years of full-time, high-quality customer-facing experience. Ideally in hospitality, retail, concierge, sales-adjacent, or premium service environments strongly preferred
A track record of hitting goals or performance targets, and the self-motivation to keep raising the bar
You build trust quickly and people feel comfortable with you almost immediately
Strong active listening skills — you catch what people mean, not just what they say
Able to manage a consistent volume of interactions without letting quality slip
Some leadership experience or the desire to grow into one — team leads and shift supervisors are encouraged to apply
Schedule & Compensation
Significant growth and promotion potential as Serenity continues to expand
90% employer-paid medical, dental, and vision coverage
401(k) retirement plan
10 PTO days to start, 15 after year one, plus 10 paid holidays
About Serenity
Serenity is a driven company delivering advanced, evidence-based solutions for clients who are looking for better outcomes. Our client-facing teams are the core of how people experience what we do — and we invest heavily in people who show up, perform, and genuinely care about the clients they serve. If you've spent your career in environments where every interaction mattered, the standard was always high, and you knew how to get results, you'll find this place was built for people like you.
Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
Apply at Serenity Mental Health Centers
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Runs outpatient psychiatry and ketamine clinics
Serenity Mental Health Centers runs outpatient psychiatry clinics for people with depression, anxiety and other mental health conditions. Its psychiatrists and nurse practitioners assess symptoms and manage medications, while care teams coordinate appointments and treatment plans. Clinics also use magnetic brain stimulation, in which a device sends pulses through a coil near the head, and administer ketamine through monitored IV infusions. Patients and insurers pay for clinical visits and treatments, with coverage and out-of-pocket costs varying by service and plan. Founded in 2017, Serenity is based in Lehi, Utah, and operates clinics across several states.
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