Field Service Engineer

• Troubleshoot and repairs industry related products without assistance. 
• Resolves first-line customer concerns and helps resolve invoicing issues when applicable. 
• Performs calibrations, preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements. 
• Performs basic end user training. 
• Performs calibrations and preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements. 
• Assists and cooperates with Scheduling Analyst and Service Support Team as necessary. 
• Achieves assigned targets while controlling expenses. 
• Ensures company vehicle is serviced and maintained according to fleet requirements and policies. 
• Is proactive in promoting and selling service and products. 
• Submitting sales leads at a level commensurate with experience is required. 
• Maintains inventory levels as assigned by SBU and maintains appropriate accuracy and control over stocked items. 
• Ensures compliance with all company and customer safety and quality policies and procedures. 
• Works to ensure customer uptime requirements are met and that all work assignments are completed on time. 
• Accurately completes and submits all required paperwork on a daily basis as required via company issued Laptop PC in a professional manner. 
• Maintains a close professional relationship with external/internal customers, sales, technicians and other leaders. 
• Completes Kronos time keeping on a daily basis and ensure punches are entered for each activity as they occur. 
• Using Device Service Management (DSM), order all assignment request materials and record all related activities in a timely manner. Works to ensure an atmosphere of collaboration and teamwork with field and service support colleagues.

The Process Analytics division within METTLER TOLEDO (www.mt.com/pro) produces analytical measurement solutions for industrial manufacturing processes, allowing manufacturing companies to better control their production through at-line, on-line or in-line analytical measurements. We have over 60 years of experience as a leader in the industry of liquid process analytics and ultrapure water analytics. In addition to water analytics, MTPRO also offers a portfolio of sensors for gas process analytics. 

Product applications include:

• Measurement of pH and dissolved oxygen in biopharmaceutical and biotech fermentation processes.
• Measurement of conductivity and pH in a range of chemical applications.
• Measurement of turbidity, CO2 and O2 in beer production.

Our high value products are produced in Billerica, Massachusetts US, Switzerland, and China, and sold by Mettler-Toledo Market Organizations (MOs) worldwide.