Full-Time

Program Manager

Complaints & Regulatory Adherence

Posted on 12/4/2024

Chime

Chime

1,001-5,000 employees

Online banking platform offering fee-free services

Fintech

Compensation Overview

$103.7k - $144kAnnually

+ Bonus + Equity Package

Senior

United States

Hybrid work policy with in-office days and team events.

Category
Project Management
Legal & Compliance
Business & Strategy
Required Skills
Product Management
SQL
Tableau
Looker
Data Analysis
Requirements
  • 5+ years experience in business operations, product operations, product management, program management, business consulting, finance, or similar analytical roles
  • Knowledge and experience with consumer financial regulations such as: Fair Lending, UDAAP, FCRA, SCRA, Bankruptcies, and others
  • Ability to leverage data to inform and support critical decisions; candidates will have foundational SQL and data visualization experience using tools like Looker, Tableau, or Microsoft Power BI
  • Experience working with cross-functional teams such as risk, compliance, product managers, data analysts, operations analysts in building operations processes and systems
  • Track record of driving continuous improvement resulting in improving member experience
  • Excellent communication and presentation skills; ability to foster collaboration and facilitate teamwork; Comfortable in front of executive audiences
  • Ability to effectively identify, prioritize, and handle multiple work streams simultaneously in a dynamic and rapidly-changing environment
  • Highly motivated self-starter with a desire to grow and learn
Responsibilities
  • Own and drive the Core Experience Complaints and Regulatory Adherence program including creating a business risk assessment framework grounded in legal and regulatory risk considerations.
  • Become an expert in the Core Experience complaints landscape, including understanding drivers, member impact, regulatory impact, business impact, and trends over time.
  • Conduct root cause analysis to identify drivers for complaints or regulatory adherence gaps and drive a continuous improvement program to systemically address findings.
  • Be responsible for reducing Core Experience complaints through well developed process, policy and product recommendations and strong partnership across product, risk, operations, and other organizations.
  • Identify and institute detective and preventive controls and reporting to ensure policies and processes are delivering the intended member experiences.
  • Develop strong data-driven insights for Core Experience complaints to deliver to key business partners in and out of Core Experience.
  • Project manage implementation of work streams across recommended solutions.
  • Contribute to a culture of trust, collaboration and commitment to excellence.

Chime offers online banking services without physical branches, focusing on a fee-free experience. It allows users to overdraft up to $200 on debit card purchases without fees through its SpotMe service and provides direct deposit for paychecks up to two days earlier than traditional banks. Chime does not charge monthly or foreign transaction fees and offers a secured credit card to help users build credit. The company's goal is to provide a simple and accessible banking experience that helps customers manage their finances effectively.

Company Stage

N/A

Total Funding

$2B

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

7%

1 year growth

13%

2 year growth

16%
Simplify Jobs

Simplify's Take

What believers are saying

  • Chime's acquisition of Salt Labs and the launch of Chime Enterprise indicate a strategic expansion into the enterprise market, potentially increasing user growth through employer partnerships.
  • The introduction of MyPay, allowing early wage access, showcases Chime's commitment to innovative solutions that address the financial needs of everyday people.
  • Chime's focus on financial literacy and unique initiatives like Coloring Budgets and partnerships with cultural icons like T-Pain enhance its brand appeal and customer engagement.

What critics are saying

  • Regulatory changes affecting interchange fees and overdraft policies could impact Chime's revenue model, which heavily relies on these fees.
  • The settlement with the CFPB over delayed balance refunds highlights potential compliance and operational risks that could affect customer trust.

What makes Chime unique

  • Chime's entirely online platform eliminates the need for physical branches, offering a seamless digital banking experience unlike traditional banks.
  • The fee-free model, including features like SpotMe and early direct deposit, sets Chime apart from competitors who often charge various fees.
  • Chime's secured credit card that doesn't require a credit check provides a unique opportunity for customers to build credit, distinguishing it from other financial institutions.

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Benefits

Competitive salary based on experience

401k match plus the usual medical, dental, vision, life, and disability benefits

Generous vacation policy and company-wide Take Care of Yourself Days

Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!