Full-Time

Program Manager

Complaints & Regulatory Adherence

Confirmed live in the last 24 hours

Chime

Chime

1,001-5,000 employees

Online banking platform offering fee-free services

Fintech
Financial Services

Compensation Overview

$103.7k - $144kAnnually

+ Bonus + Equity Package

Senior

United States

Hybrid work policy with in-office days and events.

Category
Project Management
Legal & Compliance
Business & Strategy
Required Skills
Product Management
SQL
Tableau
Looker
Data Analysis
Requirements
  • 5+ years experience in business operations, product operations, product management, program management, business consulting, finance, or similar analytical roles
  • Knowledge and experience with consumer financial regulations such as: Fair Lending, UDAAP, FCRA, SCRA, Bankruptcies, and others
  • Ability to leverage data to inform and support critical decisions; candidates will have foundational SQL and data visualization experience using tools like Looker, Tableau, or Microsoft Power BI
  • Experience working with cross-functional teams such as risk, compliance, product managers, data analysts, operations analysts in building operations processes and systems
  • Track record of driving continuous improvement resulting in improving member experience
  • Excellent communication and presentation skills; ability to foster collaboration and facilitate teamwork; Comfortable in front of executive audiences
  • Ability to effectively identify, prioritize, and handle multiple work streams simultaneously in a dynamic and rapidly-changing environment
  • Highly motivated self-starter with a desire to grow and learn
Responsibilities
  • Own and drive the Core Experience Complaints and Regulatory Adherence program including creating a business risk assessment framework grounded in legal and regulatory risk considerations.
  • Become an expert in the Core Experience complaints landscape, including understanding drivers, member impact, regulatory impact, business impact, and trends over time.
  • Conduct root cause analysis to identify drivers for complaints or regulatory adherence gaps and drive a continuous improvement program to systemically address findings.
  • Be responsible for reducing Core Experience complaints through well developed process, policy and product recommendations and strong partnership across product, risk, operations, and other organizations.
  • Identify and institute detective and preventive controls and reporting to ensure policies and processes are delivering the intended member experiences.
  • Develop strong data-driven insights for Core Experience complaints to deliver to key business partners in and out of Core Experience.
  • Project manage implementation of work streams across recommended solutions.
  • Contribute to a culture of trust, collaboration and commitment to excellence.

Chime offers online banking services without physical branches, focusing on a fee-free experience. It allows users to overdraft up to $200 on debit card purchases without fees through its SpotMe service and provides direct deposit for paychecks up to two days earlier than traditional banks. Chime differentiates itself by eliminating common banking fees and offering a secured credit card that helps users build credit without a credit check. The company's goal is to empower customers to manage their finances effectively.

Company Stage

Series G

Total Funding

$2B

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

4%

1 year growth

13%

2 year growth

16%
Simplify Jobs

Simplify's Take

What believers are saying

  • Chime's partnership with Walgreens increases brand visibility and customer convenience.
  • The shift towards cashless societies supports Chime's digital-only banking model.
  • Chime's planned IPO in 2025 could provide significant capital for expansion.

What critics are saying

  • Regulatory changes may cap interchange fees, affecting Chime's primary revenue source.
  • Chime's IPO plans may face challenges due to fluctuating market conditions.
  • Integration challenges with Salt Labs could impact Chime's operational efficiency.

What makes Chime unique

  • Chime offers fee-free overdrafts with SpotMe, unlike traditional banks charging $35 fees.
  • Chime's secured credit card helps improve FICO scores without a credit check.
  • Chime's acquisition of Salt Labs expands its reach into employee financial wellness programs.

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Benefits

Competitive salary based on experience

401k match plus the usual medical, dental, vision, life, and disability benefits

Generous vacation policy and company-wide Take Care of Yourself Days

Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!