Quality Excellence Capability Specialist





We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.





Job Description

Position Summary

The Quality Excellence Capability Specialist, supports the deployment and day-to-day execution of BD's Quality Excellence Academy. The primary focus of this role is coordinating training schedules, partnering with sites to plan learning activities, managing logistics and communications, and maintaining the documentation needed for effective and compliant program execution.

This role works closely with regional Quality Excellence Capability Partners, site Quality leaders, process owners, subject matter experts, Central Quality partners, and Learning & Development. The coordinator may co-lead training programs with experienced facilitators and may independently deliver selected training sessions when qualified and appropriate. Success in this role is measured by reliable program coordination, strong site engagement, accurate training documentation, and consistent execution of capability-building activities.Key Responsibilities

The primary responsibilities will include:

Quality Excellence

• Coordinate deployment of Quality Excellence Academy learning activities in alignment with regional plans and priorities.
• Partner with site Quality contacts to coordinate training needs, target audiences, schedules, delivery formats, language considerations, and logistical requirements.
• Maintain regional training calendars, site schedules, participant rosters, completion records, action logs, and other program documentation.
• Coordinate instructor and subject matter expert availability, virtual meeting logistics, training materials, room requirements, participant communications, and session follow-up.
• Co-lead instructor-led, virtual, and blended learning sessions with Quality Excellence Capability Partners, process owners, or qualified subject matter experts.
• Deliver selected training sessions independently on an occasional basis after completing required qualification, preparation, and content familiarization.
• Support capability-building programs in areas such as Investigation Management, Root Cause Analysis, Problem Solving, Process Validation, Change Control, Technical Writing, and other quality priorities.
• Prepare and organize facilitator guides, participant materials, exercises, assessments, and supporting resources using approved content.
• Collect participant feedback and assessment results and summarize themes, issues, and improvement opportunities for program leads.
• Provide clear, timely status updates on upcoming sessions, site readiness, participation, completion, scheduling risks, and follow-up actions.

Additional Responsibilities

• Partner with site Quality teams, regional Quality Excellence Capability Partners, Central Quality, Learning & Development, and business stakeholders to support consistent program execution.
• Maintain accurate and complete records associated with training delivery, learner participation, qualification, and effectiveness activities in accordance with applicable requirements.
• Support training effectiveness activities through surveys, assessments, observations, stakeholder feedback, and follow-up tracking.
• Use training data, quality metrics, audit or inspection observations, and stakeholder feedback to help identify recurring capability needs and scheduling priorities.
• Support onboarding, targeted remediation, CAPA-related learning activities, and other focused capability-building efforts as assigned.
• Assist with Kaizen events, structured problem-solving workshops, community-of-excellence activities, and sharing of best practices across sites.
• Identify opportunities to simplify coordination, improve the learner experience, strengthen documentation, and increase consistency across regions.
• Promote a culture of continuous learning, accountability, quality excellence, and operational effectiveness.

Education and Experience Required

• Bachelor's Degree in Life Sciences, Sciences, Engineering, Education, Business, Operations, or a related field is required.
• 3+ years of relevant experience in medical device, pharmaceutical, biologics, manufacturing, quality, learning and development, or another regulated environment.
• Experience coordinating training, projects, programs, events, or cross-functional activities involving multiple stakeholders, locations, or time zones.
• Working knowledge of regulated quality systems and quality processes such as CAPA, nonconformance management, investigations, change control, process validation, design controls, or risk management.
• Experience supporting or delivering instructor-led or virtual training, presentations, workshops, or other learning activities.
• Strong organizational and planning skills, with demonstrated attention to detail and the ability to manage multiple schedules, priorities, and follow-up actions.
• Strong written and verbal communication skills, with the ability to engage associates, facilitators, subject matter experts, and site leaders.
• Proficiency with Microsoft 365 tools used for scheduling, communication, tracking, collaboration, and presentation development.
• Ability to work effectively in a matrixed, cross-functional, and multicultural environment.
• Willingness to travel domestically and internationally as required, approximately 25%.

Preferred Knowledge and Experience

• Ability to communicate and deliver training in Spanish is preferred.
• Experience supporting teams or sites globally is preferred.
• Experience using a learning management system or maintaining controlled training records is preferred.
• Experience with adult learning principles, facilitation, learner engagement, or training effectiveness is preferred.
• Experience supporting audit readiness, inspection readiness, remediation, or quality improvement activities is preferred.
• Experience with problem-solving, continuous improvement, Lean, or Kaizen methods is preferred.
• Ability to adapt communication and coordination approaches across different cultures, languages, and organizational levels.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Compensation

The expected Base Pay Range for this role is $135,500 - $216,800 USD Annually, plus incentives. Final compensation will be determined based on experience, skills, and geographic location.

At BD, we are committed to supporting our associates’ well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role: 

Health and Well-being Benefits 

• Medical coverage 
• Health Savings Accounts 
• Flexible Spending Accounts 
• Medical coverage 
• Health Savings Accounts 

• Flexible Spending Accounts 
• Dental coverage 
• Vision coverage 
• Hospital Care Insurance 
• Critical Illness Insurance 
• Accidental Injury Insurance 
• Life and AD&D insurance 
• Short-term disability coverage 
• Long-term disability insurance 
• Long-term care with life insurance 

Other Well-being Resources 

• Anxiety management program 
• Wellness incentives 
• Sleep improvement program 
• Diabetes management program 
• Virtual physical therapy 
• Emotional/mental health support programs 
• Weight management programs 
• Gastrointestinal health program 
• Substance use management program 
• Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit 

Retirement and Financial Well-being 

• BD 401(k) Plan 
• BD Deferred Compensation and Restoration Plan 
• 529 College Savings Plan 
• Financial counseling 
• Baxter Credit Union (BCU) 
• Daily Pay 
• College financial aid and application guidance 

Life Balance Programs 

• Paid time off (PTO), including all required State leaves 
• Educational assistance/tuition reimbursement 
• MetLife Legal Plan 
• Group auto and home insurance 
• Pet insurance 
• Commuter benefits 
• Discounts on products and services 
• Academic Achievement Scholarship 
• Service Recognition Awards 
• Employer matching donation 
• Workplace accommodations 

Other Life Balance Programs 

• Adoption assistance 
• Backup day care and eldercare 
• Support for neurodivergent adults, children, and caregivers 
• Caregiving assistance for elderly and special needs individuals 
• Employee Assistance Program (EAP) 
• Paid Parental Leave 
• Support for fertility, birthing, postpartum, and age-related hormonal changes 

Leave Programs 

• Bereavement leaves 
• Military leave 
• Personal leave 
• Family and Medical Leave (FML) 
• Jury and Witness Duty Leave 

Candidates whose job duties will be physically performed within unincorporated Los Angeles County limits: All qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. BD abides by any and all laws or regulations that impose restrictions or prohibitions for hiring applicants with criminal histories for posted positions.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

USA NJ - Franklin Lakes

Additional Locations

USA AZ - Tempe Headquarters, USA CA - San Diego Bldg A&B, USA GA - Covington BMD, USA UT - Salt Lake City, USA UT - Sandy

Work Shift





At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs.

Benefits may include:

Health & Well-being: Medical, dental, vision, health savings and flexible spending accounts, life and disability insurance, wellness resources, mental health support, and disease management programs.

Retirement & Financial Well-being: 401(k), deferred compensation programs, financial counseling, DailyPay, and educational savings resources.

Work-Life Balance & Family Support: Paid time off, company holidays, educational assistance, parental leave, adoption assistance, backup care, caregiving support, employee assistance programs, commuter benefits, pet insurance, legal services, and associate discount programs.

Leave Programs: Bereavement, military, personal, family and medical leave, and jury duty leave.

Additional details regarding benefits and well-being programs can be found in Our Commitment to You.

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

$135,500.00 - $216,800.00 USD Annual