Service Desk Support Specialist

The Service Desk Support Specialist role is an entry-level IT support position focused on delivering excellent customer service and resolving common technology issues for employees across the organization. This role serves as the first point of contact for IT support requests and plays a critical role in ensuring a positive support experience for end users.

The Service Desk Support team member will troubleshoot basic hardware, software, and access issues, document requests in the ticketing system, and follow established processes to resolve or escalate issues as needed. This position is ideal for a motivated, service-oriented individual looking to begin or grow a career in IT.

Location: Mission, KS (In-Office)

Hourly rate range: $18/hr - $22/hr depending on experience

What You’ll Do:

Frontline IT Support

• Serve as the first point of contact for IT support requests via the ticketing system, phone, and in person.
• Provide friendly, professional assistance to employees experiencing common IT issues.
• Troubleshoot basic hardware, software, and access issues (laptops, printers, mobile devices, email, logins).
• Escalate complex or unresolved issues to senior IT staff following documented procedures.

Ticket Management

• Log, track, and update IT support tickets accurately and consistently.
• Prioritize requests based on urgency and impact.
• Communicate status updates clearly to end users.

What we’re looking for:

• Organizational Excellence: Strong attention to detail and organizational skills, with a proven ability to manage multiple priorities and follow structured processes and workflows diligently.
• Technical Acumen: Efficient working knowledge of IT ticketing systems and common technology tools used for remote support and issue resolution.
• Communication & Partnership: Clear, professional communication skills, capable of explaining technical concepts to both technical and non-technical users. Ability to partner effectively with departments throughout the company to understand and enhance operational processes.
• Integrity: Proven ability to handle sensitive information and system access responsibly and with the utmost discretion.

What you'll bring:

• Strong relationship building and communication skills.
• High attention to detail with strong organizational and problem solving skills.
• Ability to handle confidential information with discretion.
• 1-2 years of professional experience or administrative support role.
• Familiarity with Google Workspace, device management tools and ticketing platforms.
• Practical experience tracking IT assets, maintaining detailed inventories, or managing hardware and software deployments.

Why Southwind?:

• Competitive Compensation.
• Career advancement opportunities with professional development and leadership training.
• Recognized for our award-winning culture as "Best Places to Work" and "Fast 50 Company" by Business Journals and “100 Fastest Growing Companies” by Ingram’s Magazine.
• Comprehensive benefits package including health, life, dental, and vision insurance.
• 401k matching program and options for HSA/FSA, AD&D, and more.

Southwind and its group of companies are proud to be an Equal Opportunity, Affirmative Action, Veteran friendly employer.