Strategy and Business Operations Intern

About ExaCare AI

Exacare ai is a leading health tech company on a mission to build the AI operating system for post-acute care. Our platform turns messy, unstructured referral packets into clear clinical insights and next steps, so teams can make faster, safer placement decisions with less administrative burden. Today, exacare ai powers more than 2,000 facilities, and is growing rapidly.

We recently raised a $30M Series A led by Insight Partners, and are bringing world-class talent together to transform healthcare. If you like building, learning, and want to make a real impact, come join us!

About the Role

We are seeking a proactive and detail-oriented Strategy and BizOps Intern to join our team. In this role, you will play a key part in client onboarding and solutions, contribute to the development of new products, and support strategic decision-making as we continue to grow rapidly.

As an intern, you will have the opportunity to work closely with and be mentored by a BizOps team with experience from top-tier firms across Bain, BCG, McKinsey, Accenture, KPMG, Goldman Sachs, and other leading institutions. You’ll also work with our all-star engineering team from Amazon, Tesla, and Google.

What We Offer

• Industry Leading AI Technology: A best in-class product that outperforms competitors and solves real operational challenges
• High-Impact Leadership: A highly engaged and hands-on executive team dedicated to innovation and growth
• Fast-Paced Sales Cycle: Quick deal closures and a highly receptive customer base
• Strong Customer Success: Fully onboarded, satisfied clients who recognize the value and LOVE our solution

What You’ll Do

• Internal Strategy & Operations: Support daily operations, team coordination and process improvements. Analyze challenges and suggest workflow optimizations to ensure sustainable growth. Assist in project management to keep teams on track.
• Customer Success & Engagement: Strategize optimal workflow with BizOps team & C-Suite clients. Lead customer calls. Help onboard new users and gather feedback.
• Market Research: Stay informed on competitors and industry trends. Assist with internal and expert reports and presentations.
• Product Development & Management: Work with the product team to define features and prioritize product roadmap initiatives. Conduct market research and user interviews to identify improvements. Help create user stories, Figmas and workflows.
• Special Projects: Help identify and own special projects. If you see a pain point in our internal or external processes, a new or upgraded tool to help us navigate growth, or a vision for teaming - let us know, workshop it, and lead it! Previous interns have stood up integral processes used everyday today.

What You’ll Bring

• Currently pursuing a degree in Business, Administration, Finance, Data Science, or a related field.
• Stellar track record as a top performer in academic and previous experience.
• Strong analytical skills and attention to detail.
• Proficiency in data analysis tools and software, such as Excel, SQL, or Tableau.
• Excellent written and verbal communication skills.
• Problem-solving mindset and the ability to think critically.
• Self-motivated, adaptable, and eager to learn in a dynamic startup environment.

Benefits and Perks

• Competitive internship salary
• Hands-on experience in business analysis and data-driven decision-making.
• Opportunity to work closely with the startup’s founders and experienced professionals.
• Contribution to the startup’s growth and success in health tech.
• Hybrid work out of our beautiful downtown Toronto office (King / Spadina)

An insight into our Core Values

Only the best belong here

We are unapologetic about talent. This should be the best team you have ever been on. Protecting that standard is how we honor each other’s time, ambition, and craft.

We work even harder to keep our partners than we did to earn them initially

The work does not stop when a customer first onboards to our platform. It deepens over time. We partner with operators, listening and learning about real problems, and translate that into solutions that help them succeed in practice. We earn trust through consistent delivery.

We keep the patient downstream of every decision

At the end of the day, this is about the patient. We get there by deeply respecting and reflecting on our purpose: to develop software that aids teams in delivering better care.

Raise the bar on ownership

We grow because people here go beyond the minimum. We invest extra effort, care, and ownership into what we build.

The world is moving fast. We move faster.

This is a race. We work hard, we move early, and we stay ahead of problems and competitors. If we slow down, someone else will pass us.

Radical candor, zero politics

We say what’s true, early, and we keep communication direct and clean so the team can move.

Bring good vibes and win together

We win as a team. We bring energy, support each other, and make the workplace somewhere people are excited to show up.

If this sounds like you, we'd love to have a chat!

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