Knowledge of current computer software, related hardware, and machine electronic systems.
Basic mechanical knowledge and familiarity with the design, use, repair, and maintenance of related tools.
Ability to operate multiple sizes and brands of heavy equipment, including motor graders, dozers, loaders, skid steers, asphalt trimmers, rock mills, and paving systems.
Ability to troubleshoot and repair electronic systems related to machine technology products and read and understand wiring diagrams.
Ability to build and pin out cables.
Customer service skills.
Verbal and written communication skills.
Ability to follow logical troubleshooting procedures.
Critical thinking and problem-solving skills.
Ability to work independently and as part of a team.
Ability to read, listen to, and understand instructions and ideas presented through spoken words and sentences.
Basic computer skills and ability to use Microsoft Office Word and Excel.
Regular and punctual attendance, safe work practices, and compliance with applicable safety policies, company policies, procedures, and standards.
Responsibilities
Install telematics devices on heavy equipment in the field using hand tools, interpreting wiring diagrams, splicing and building wiring harnesses, updating flash files, and performing PC configuration.
Repair telematics devices on heavy equipment in the field, including installing and confirming firmware.
Upgrade or replace telematics components on heavy equipment in the field, including flashing machine or attachment electronic control module firmware.
Troubleshoot and test telematics components on heavy equipment in the field, including flashing electronic control module firmware.
Train customers on machine telematics products.
Model the company's mission and core business values; collaborate with internal and external resources; and participate in ongoing self-development.
Model, promote, reinforce, and reward the consistent use of the company's Values Based Leadership tools, models, and processes to support alignment with its vision, values, and mission.
Perform other duties as assigned.
The Asset Technology Field Technician I installs, repairs, upgrades, calibrates and troubleshoots current telematics products on CAT and other equipment brands of heavy construction machinery. In addition, this position trains customers on machine telematics products.
The incumbent in this position is expected to model the following practices on a daily basis:
Demonstrate alignment with the company's mission and core business values;
Collaborate with key internal/external resources;
Participate in ongoing self-development.
Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Install telematics devices on heavy equipment in the field requiring the use of hand tools and understands wiring diagrams, splicing and building wiring harnesses, updating of flash files and PC configuration
Repair telematics devices on heavy equipment in the field to include installing and confirming firmware
Upgrade or replace telematics components on heavy equipment in the field to include the flashing of machine or attachment ECM firmware
Troubleshoot and test telematics components on heavy equipment in the field to include the flashing of ECM firmware
Requires regular and punctual employee attendance
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties as assigned
Knowledge with current computer software, related hardware, and machine electronic systems
Basic mechanical knowledge and related tools, including their designs, uses,repair, and maintenance
Ability to operate multiple sized and brands of heavy equipment to include motor graders, dozers, loaders, skid steers, asphalt trimmers, rock mills and paving systems
Ability to troubleshoot and repair various electronic systems related to machine technology products. Must be able to read and understand wiring diagrams
Ability to build and pin out cables
Excellent work habits, accuracy, attention to detail, and quality of work
Excellent customer service skills
Verbal and written communication skills
Ability to follow logical troubleshooting procedures
Critical thinking and problem-solving skills
Ability to work independently and as part of a team
Ability to read and understand instructions
Ability to listen to and understand instructions and ideas presented through spoken words and sentences
Basic computer skills and the ability to work in Microsoft Office Word, Excel