Enrollment Coach
Posted on 5/3/2023

201-500 employees

Global educational technology solution
Company Overview
Blackboard's mission is to advance learning with the world's education community, so that all learners, educators and institutions can realize their goals today and prepare for tomorrow.
United States
Experience Level
Desired Skills
Sales & Account Management
  • At least 1 year of sales experience, preferably in an educational environment
  • Demonstrated ability to meet or exceed established performance goals/key success metrics
  • Possesses an interest in helping others achieve their educational and career goals
  • Additional experience in sales or marketing
  • Experience nurturing a prospect pipeline from point of interest through completion of necessary benchmarks
  • Proficient in using communication technologies, including databases, email, phone, and instant messaging
  • Your home workspace must have DSL, Cable, or Fiber Internet that is hardwired into a modem/router via Ethernet
  • Minimum download speed 15 Mbps. Minimum upload speed 5 Mbps and Ping less than 100 ms(Dial up, Wireless, or Satellite internet service cannot be used)
  • Reliable internet connection and a quiet place to work
  • Ability to take inbound (voice) phone calls in a conversation-heavy environment
  • Highly effective written and oral communication skills
  • Demonstrated ability to influence and negotiate successful results
  • Strong relationship building capabilities through various methods including phone, email, and text
  • Strong interpersonal skills
  • Personable, enthusiastic, assertive, dependable, and self-motivated
  • Must be able to adapt quickly in a changing work environment
  • Strong multitasking and analytical skills
  • Must be willing and able to work some evening and weekend hours and be flexible to adjust schedule as needed to best meet student needs and availability
  • Coachable
  • Some secondary education, or combination of relevant experience and education will be considered
  • Bachelor's degree
  • Experience serving in a higher education institution
  • Experience using Salesforce.com
  • Enrollment Coach
  • Remote - US
  • Student Success is hiring for remote, work from home opportunities with immediate availability and schedules that offer flexibility
  • Choosing the right school and the right program is more difficult today than it has ever been. The variety of institutions, programs, and modalities is growing and the process to enroll can be complex. Enrollment Coaches support prospective students who are seeking information about institutions, their programs, and the process of application and enrollment. Through phone or web-based meetings, Enrollment Coaches lead consultative coaching sessions with prospective students to determine the “why” behind their interest, understand their motivations and needs, connect them with valuable resources, and lead them through the steps of enrollment. Our institutional partners count on Enrollment Coaches to be an extension of their own enrollment departments and to help meet student enrollment targets
  • Our coaching teams serve as a seamless extension of the colleges and universities they serve. As a representative of our higher education clients, you will engage with students and collaborate with on-campus staff to achieve institutional goals
  • Position responsibilities: