Field Service Specialist

Overview

Selux Corporation is seeking a hands-on, technically skilled Field Service Specialist to support our customers with product troubleshooting, repairs, installations, and technical service in the field. This role serves as a key technical resource for customers, contractors, and internal teams, helping resolve product issues and ensure successful installation and performance of Selux lighting products.

The ideal candidate has strong mechanical and technical troubleshooting skills, excellent customer service abilities, and the flexibility to travel to customer sites as needed.

Full time position:  Monday - Thursday 7:30 - 5, Fridays 7:30 - 11:30.

Strong benefits package including medical, dental, vision, life insurance, 401k match, paid holidays, paid time off.

Salary range:  $70,000 - $90,000/year

Responsibilities

• Travel to customer locations to troubleshoot, diagnose, and repair Selux products, including interior and exterior lighting systems.
• Perform preventative maintenance, site surveys, product installations, and field modifications.
• Identify required replacement parts, coordinate ordering, and establish repair timelines.
• Provide technical support to customers, contractors, and installers both on-site and remotely.
• Assist contractors with pre-installation planning and technical questions.
• Train and provide follow-up instruction to customers and contractors on product installation, operation, and repair.
• Document service calls, product issues, repairs, and resolutions.
• Work with internal management and technical teams to identify recurring product issues and potential product improvements.
• Communicate customer feedback, service trends, and potential business opportunities to the appropriate Product Managers and Regional Sales Managers.

Qualifications

• Strong technical and mechanical troubleshooting abilities.
• Hands-on experience using a variety of hand and power tools.
• Ability to read and interpret engineering and manufacturing drawings.
• Strong customer service and communication skills, including the ability to handle challenging situations professionally.
• Ability to develop and maintain a thorough knowledge of Selux products and product applications.
• Strong computer skills, including Microsoft Word and Excel, with the ability to prepare reports, charts, and graphs.
• Willingness to continue learning and developing technical product knowledge.
• Valid driver's license with a clean driving record.
• Previous experience in field service, technical support, electrical, mechanical, or lighting-related work is preferred.

Work environment and physical requirements:

• Frequent travel to customer locations is required.
• Work is performed both indoors and outdoors in varying weather conditions, as well as in manufacturing and warehouse environments.
• Regular exposure to noisy work environments.
• Frequent standing, walking, reaching, stooping, kneeling, climbing, and use of ladders or step stools.
• Ability to regularly lift and carry up to 50 pounds and occasionally up to 75 pounds.
• Must be able to wear required personal protective equipment (PPE), including safety glasses.

Company Website

https://www.selux.us/

Company Profile

Employ­mentSelux Cor­po­ra­tion has a suc­cess­ful track record of tremen­dous growth and sus­tain­abil­ity as a world-wide man­u­fac­turer of archi­tec­turally designed lumi­naires, nes­tled right here in the Hudson Valley. We offer a great vari­ety of inter­est­ing work, allow­ing our employ­ees expo­sure to both the inte­rior and exte­rior archi­tec­tural light­ing market, in addi­tion to many Euro­pean affil­i­ates.

Selux Cor­po­ra­tion recruits and retains tal­ented employ­ees who are inter­ested in making a long-term com­mit­ment to an orga­ni­za­tion that con­tin­u­ally invests in the latest man­u­fac­tur­ing tech­niques and new tech­nolo­gies, as well as its employ­ees.

Ben­e­fitsSelux Corporation’s ben­e­fit phi­los­o­phy is simple — we want to help our employ­ees to build great futures. We are doing that through com­pre­hen­sive health plans, well­ness pro­grams, dental and vision cov­er­age, short and long term dis­abil­ity pro­grams, com­pany paid life insur­ance, 401(k), train­ing pro­grams, and an empha­sis on work-life bal­ance. Selux is com­mit­ted to offer­ing afford­able ben­e­fit plans to its employ­ees by having low employee con­tri­bu­tions, co-pay­ments, and deductibles, while pro­vid­ing access to the best pos­si­ble care avail­able. Con­tact our Human Resource Depart­ment for more detailed infor­ma­tion

Selux Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.