Ticketing Manager

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!  

THE JOB

Live Nation Concerts is seeking a qualified Ticketing Manager to manage ticket operations for its promoted shows in third-party venues. This detail-oriented position requires excellent organizational skills, strong problem-solving skills, multi-tasking skills, and an ability to work efficiently, accurately, and effectively under pressure. The ideal candidate will have extensive experience managing processes, a robust understanding of multiple ticketing systems, strong customer service skills, and a track record of fostering strong working relationships with artist management, senior executives, partners, and clients at all levels of an organization.

WHAT THIS ROLE WILL DO

• Serve as the primary ticketing contact and operational lead for assigned Live Nation-promoted events in third-party venues throughout the region.

• Manage the end-to-end ticketing process for assigned events, ensuring accurate event setup, inventory management, compliance, and successful event execution.

• Prepare and distribute ticketing directives, event build instructions, and operational communications to venue box offices and key stakeholders.

• Coordinate with Talent Buyers, venue personnel, tour representatives, and internal departments regarding event programming, reporting requirements, ticket holds, inventory management, and event-specific ticketing needs.

• Support revenue optimization efforts through ticket scaling, inventory management, pricing execution, and ongoing sales performance monitoring in partnership with booking and venue teams.

• Monitor ticket sales trends and inventory levels throughout the event lifecycle, proactively recommending inventory adjustments and hold releases when appropriate.

• Collaborate with Marketing, Production, Talent, Finance, artist management, and label representatives to facilitate event setup, ticket holds, order processing, and timely ticket releases.

• Maintain accurate box office accounting records, operational documentation, and event archives in accordance with company standards.

• Manage internal ticket request fulfillment processes for Live Nation promoted events within the assigned region.

• Coordinate and execute ticketing operations for third-party promoted events where Live Nation provides box office services, including event setup, staffing coordination, and onsite support.

• Provide event-day ticketing support and serve as a key operational resource for venue box office personnel, tour representatives, and internal stakeholders.

• Develop and maintain productive relationships with venue operators, Ticketmaster representatives, promoters, artist teams, and internal business partners to ensure seamless ticketing operations.

• Supervise and support Ticketing Coordinators and part-time staff, providing guidance, training, and day-to-day operational leadership.

• Assist with onboarding, coaching, and professional development efforts to strengthen team performance and technical expertise.

• Ensure compliance with Live Nation ticketing policies, procedures, operational standards, and reporting requirements.

• Identify operational challenges and escalate issues appropriately while contributing to continuous process improvement initiatives.

• Attend departmental meetings, event planning sessions, and training opportunities as required.

• Perform additional duties and special projects as assigned.

WHAT THIS PERSON WILL BRING

• Bachelor’s degree from an accredited institution or equivalent combination of education and relevant professional experience.

• 2+ years of experience in ticketing operations, box office management, venue operations, or live entertainment event management.

• Knowledge of Ticketmaster platforms, including HOST, EMT, TM1, event builds, inventory management, and ticketing operations.

• Familiarity with ticketing operations in open and third-party venue environments.

• Experience creating ticket scaling maps and working with venue seating configurations, inventory management strategies, and CAD-generated ISMs.

• Working knowledge of additional ticketing platforms, including AXS, SeatGeek, and other industry-standard ticketing systems.

• Experience leading event staff or small teams, including scheduling, payroll administration, training, and operational oversight.

• Experience supporting event day operations, including venue advancement, guest list management, stakeholder coordination, box office oversight, and issue resolution.

• Familiarity working cross-functionally with booking, marketing, production, sponsorship, artist relations, venue operations, and finance teams.

• Previous experience in a Live Nation role or working closely with Live Nation teams, venues, or promoted events preferred.

• Strong organizational skills with the ability to manage multiple projects and competing priorities in a fast-paced environment.

• Excellent verbal and written communication skills with a demonstrated ability to build effective relationships with internal and external stakeholders.

• Proficiency in Microsoft Office Suite, Google Workspace, and related business applications.

• Self-motivated professional with a demonstrated ability to take ownership of projects and successfully execute operational responsibilities.

• Strong understanding of ticketing operations, inventory management, event setup, and customer service principles.

• Ability to work effectively under pressure while meeting critical deadlines and maintaining attention to detail.

• Ability to work evenings, weekends, and holidays based on business and event requirements, both onsite and remotely.

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) 

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment 

OTHERS: Volunteer time off, crowdfunding match 

EQUAL EMPLOYMENT OPPORTUNITY