Full-Time
Area Manager Airport Operations and Guest Services
Posted on 4/9/2024
Airline service to various destinations
Senior
Richmond, VA, USA
- High school diploma or equivalent educational achievement
- 5+ years experience in Customer Service or a related area
- 5+ years experience in airport operations and customer service
- 5+ years experience guiding large, diverse business partner teams
- Experience and proficiency using Microsoft Office (Excel, Word, PowerPoint)
- Knowledgeable in Airport Operations, Ground Operations, and regulatory agencies
- Outstanding leadership capabilities, with ability to guide and motivate
- Able to work flexible hours and be available for emergency response and on short notice
- Must possess and maintain a valid driver's license from the state of your primary residence
- Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
- Must pass a ten (10) year background check and pre-employment drug test
- Must be legally eligible to work in the USA
- Must be able to obtain and maintain Ground Security Coordinator certification.
- Overseeing all Guest Services ground activities and day-to-day operations
- Establishing and maintaining high standards of safety, security, and Guest Service
- Managing and planning station costs in operating plan
- Accountable for all internal and external regulatory matters
- Developing and managing talent in the area, including hiring, coaching, and workforce planning
- Resolving issues for guests regarding service failures or other complaints
- Developing and executing a local strategic plan ensuring industry-leading operational and customer service performance
- Ensuring coordination across all departments impacting airport operations
- Developing balanced station metrics and leading the teams to ensure performance targets are met
- Ensuring team readiness for response to irregular operations and emergency events
- Ensuring that policies and procedures are conducted in accordance with applicable federal regulations and standards
- Ensuring business partners are adhering to policies and procedures and reflect the Breeze brand.
Breeze Airways™ focuses on providing pleasant air travel experiences with a motto that emphasizes kindness and quality destinations. Working here offers the opportunity to be part of a team that values friendly service and strives to enhance the journey of each passenger. The company's commitment to a positive work environment and customer satisfaction makes it an appealing choice for professionals passionate about aviation and hospitality.
Company Stage
Series B
Total Funding
$307.3M
Headquarters
Cottonwood Heights, Utah
Founded
2018
6 month growth
↑ 16%1 year growth
↑ 40%2 year growth
↑ 169%Benefits
Health, vision & dental
HSA with Breeze Employee Match
401K
PTO
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