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All Accor

Global hotel management, franchising, loyalty program

Night Auditor

Hotel Guest ServicesConfirmed live in the last 24 hours
Full-timeCernay-la-Ville, FranceNo salary listedIn-person

About the Job

Requirements

  • At least 3 years of experience in the same position in luxury hospitality.
  • A BTS or Bac+3 qualification from a hotel school, or equivalent.
  • Good knowledge of four- or five-star luxury hospitality.
  • A good level of English.
  • Strong presentation.
  • Interpersonal ease and a strong sense of welcome, service, and guest contact.
  • Rigor and organization.
  • Team spirit.

Responsibilities

  • Contribute to ongoing guest satisfaction by providing quality service in accordance with current standards and procedures.
  • Ensure late-arriving guests receive a personalized, warm welcome in line with internal quality criteria.
  • Use knowledge of Paris Society guests to handle concierge and specific requests before or during their stay.
  • Welcome, manage, and follow up with guests, including VIPs and long-stay guests, building rapport and taking opportunities to meet them.
  • Promote the hotel and develop and retain its clientele.
  • Perform computer and administrative operations related to guest check-in and check-out.
  • Escort guests to their rooms according to the rooming procedure, present hotel services, and ensure their luggage is promptly delivered to the room.
  • Take reservations when the reservations service is closed and handle direct reservation requests in accordance with sales instructions.
  • Monitor reservations and ensure the guest card index is properly maintained and updated in the Opera property management system.
  • Manage the cash float and comply with invoicing and payment-collection procedures.
  • Anticipate potential guest relocations.
  • Complete the daily closing and check the reports produced.
  • Reconcile room status by recording rooms vacated and arrivals after closing, conduct pre-check-in, and explain discrepancies.
  • Prepare a report of overnight activities and incidents and transmit it to the relevant departments.
  • Apply and ensure implementation of new processes or standards introduced for continuous improvement.
  • Ensure effective handovers between reception shifts.
  • Promote the hotel's services to optimize sales.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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