Cisco

Makes networking gear and security software

Observability Solutions Architect

Pre-Sales Solution EngineeringConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listed

About the Job

Requirements

Competent presales or technical sales experience in a software vendor environment, with validated results in technical software vendor sales.
Ability to conduct discovery sessions to understand customer business goals and demonstrate how Splunk can deliver targeted solutions.
Experience crafting detailed responses to requests for information and requests for proposal.
Strong teammate who contributes as a technical advisor during technology assessments.
Knowledge of the company's overall information technology and ability to investigate technical issues and provide hands-on demonstrations.
Analytical problem-solving and decision-making skills, with the ability to work independently to identify and resolve issues and risks and suggest mitigation strategies.
Ability to identify technical issues for assigned accounts, maintain customer satisfaction throughout the Unified Engagement Model process, and build positive relationships with customer technical decision-makers and staff.
Strong communication, presentation, and interpersonal skills.
Willingness to travel when required.
The role prioritizes Singapore citizens.
Strong command of observability fundamentals, including MELT, correlation, sampling, and high-cardinality control.
Hands-on expertise with OpenTelemetry instrumentation, collectors, and context propagation.
Architectural intuition for large-scale distributed systems and microservices failure modes.
Practical understanding of cloud-native and Kubernetes observability.
Working knowledge of application performance monitoring internals and runtime instrumentation using Java, .NET, Node.js, or Python.
Experience architecting high-throughput telemetry ingestion, storage, and query pipelines.
Understanding of observability data models and query-pattern-based analytics.
Applied use of artificial intelligence and machine learning in observability for baselining, anomaly detection, and alert-noise reduction.
Familiarity with Kubernetes networking and service mesh observability.
Exposure to eBPF or kernel-level telemetry and zero-instrumentation techniques.
Ability to map technical telemetry to business transactions and user journeys.
Understanding of security, privacy, and multi-tenant data isolation.
Integration experience with continuous integration and continuous delivery, incident management, and IT service management ecosystems.
Understanding of performance overhead, telemetry cost controls, and FinOps alignment.

Responsibilities

Showcase and promote Splunk products and services through presentations and webinars onsite and at industry events.
Explain the value of Splunk technology and applications to technical and business customers as a functional specialist.
Develop tailored solutions by understanding and addressing customer needs and challenges.
Build and maintain collaborative relationships with customers ranging from technical staff to senior management throughout the sales cycle.
Lead the technology evaluation phase and guide prospects and customers through technical questions and solution exploration.
Respond to functional and technical elements of requests for information and requests for proposal with comprehensive, customer-centric solutions.
Participate in complex proof-of-concept and proof-of-value events, collaborating with a team to establish success criteria and communicate outcomes.
Adapt to new tools and processes and contribute to continuous improvement of the Solutions Engineering team.
Participate in or work with the wider team in the Unified Engagement Model on moderately complex accounts.
Drive customer satisfaction throughout the sales lifecycle.
Partner with marketing to build content and showcase Splunk's value at marketing and industry events.

Desired Qualifications

Experience operating observability platforms at very large scale, including multi-region and multi-tenant environments.
Prior ownership of production site reliability engineering or platform incidents, including postmortems.
Experience designing observability for regulated or high-compliance domains.
Involvement in customer migrations from competing observability platforms.
Ability to influence the product roadmap using field and customer insights.
Experience correlating telemetry with service-level indicators, service-level objectives, error budgets, and business key performance indicators.
Use of observability data for cost optimization and FinOps initiatives.
Contributions to open-source observability projects or public technical content.
Relevant industry certification in OpenTelemetry, hyperscalers, or data domains.

Meet the teamJoin our team as a Observability Solutions Architect, where you'll help redefinehow businesses use information in decision-making. This is your chance to leadthe evaluation stage of the sales process, serving as the key advisor forSplunk’s innovative offerings alongside our sales team, customers, and partners!Your Impact * Competent in showcasing and promote Splunk’s products and services through presentations and engaging webinars, both onsite and at industry events. * Serve as a trusted Functional Specialist, conveying the value of Splunk's technology and applications to both technical and business customers. * Develop tailored solutions by understanding and addressing each customer's outstanding needs and challenges. * Build and maintain strong, collaborative relationships with a diverse range of customer from technical staff to senior management, throughout the sales cycle. * Lead the technology evaluation phase, independently guiding prospects and customers through technical queries and solution exploration. * Respond efficiently and with competence to functional and technical elements of RFPs and RFIs, driving comprehensive and customer-centric solutions. * Participate in complicated proof-of-concept /proof-of-value events, collaborate with a team with varied strengths to establish success criteria and communicate valuable outcomes. * Quickly adapt to new tools and processes, making valuable contributions to the continuous improvement of our Solutions Engineering team. * Competent participation and/or working with a wider team in Unified Engagement Model (UEM) on moderately complicated accounts. * Drive overall customer satisfaction through all the stages of the sales lifecycle. * Partner with marketing to build impactful content and showcase Splunk's value in marketing and industry events.Must-Have Qualifications * A competent Presales / Technical Sales experience in a software vendor environment with validated results in technical software vendor sales. * Able to conduct discovery sessions to understand customer business goals and demonstrate how Splunk can deliver targeted solutions. * Experience in crafting detailed responses to RFIs/RFPs, showcasing reliability and technical acuity. * A strong teammate who thrives in the technology assessment phase, actively contributing as a crucial technical advisor. * Excellent knowledge of Company's overall IT technology. Ability to investigate technicalities when needed to provide hands-on demonstrations. * Great analytical problem solving and decision making skills and competent to work independently to resolve, identify issues, risks and suggest mitigations strategies. * Competent to identify all technical issues of your assigned accounts to assure customer satisfaction throughout the UEM process. Establish and maintain positive relationships with your customer technical decision makers and staff. * Strong communications, presentation and interpersonal skills. * Willingness to travel where required.* This role prioritises Singapore Citizens.Core Technical Prerequisites<ul><li>Strong command of observability fundamentals - MELT, including correlation, sampling, and high-cardinality control.</li><li>Hands-on expertise with OpenTelemetry across instrumentation, collectors, and context propagation.</li><li>Strong architectural intuition for large-scale distributed systems and microservices failure modes.</li><li>Deep practical understanding of cloud-native and Kubernetes observability.</li><li>Working knowledge of APM internals and runtime instrumentation (Java, .NET, Node.js, Python).</li><li>Experience architecting high-throughput telemetry ingestion, storage, and query pipelines.</li><li>Strong grasp of observability data models and query pattern based analytics.</li><li>Applied use of AI/ML in observability for baselining, anomaly detection, and alert noise reduction.</li><li>Advanced familiarity with Kubernetes networking and service mesh observability.</li><li>Exposure to eBPF or kernel-level telemetry and zero-instrumentation techniques.</li><li>Capability to map technical telemetry to business transactions and user journeys.</li><li>Clear understanding of security, privacy, and multi-tenant data isolation.</li><li>Proven integration experience with CI/CD, incident management, and ITSM ecosystems.</li><li>Strong grasp of performance overhead, telemetry cost controls, and FinOps alignment.</li></ul><h2></h2>Preferred Qualifications<ul><li>Experience operating observability platforms at very large scale (multi-region, multi-tenant).</li><li>Prior ownership of production SRE or platform incidents, including postmortems.</li><li>Experience designing observability for regulated or high-compliance domains.</li><li>Involvement in customer migrations from competing observability platforms.</li><li>Ability to influence product roadmap using field and customer insights.</li><li>Experience correlating telemetry with SLIs, SLOs, error budgets, and business KPIs.</li><li>Use of observability data for cost optimization and FinOps initiatives.</li><li>Contributions to open-source observability projects or public technical content.</li><li>Relevant Industry Certification in Otel, Hyperscalers, Data domains.</li></ul><h1>Why Cisco? </h1>At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

About the Company

Cisco

Makes networking gear and security software

Cisco makes the switches and routers that connect offices, data centers, and cloud services, and it also sells cybersecurity tools and Webex video meetings to businesses and governments. It was one of the first companies to sell routers that let different kinds of computer networks exchange data, and in 2000 it briefly became the world's most valuable company. Customers run its network gear, from Wi-Fi access points to AI data center systems, with Cisco software that sets up and secures the network, while its Splunk unit searches computer logs to catch outages and attacks. Cisco earns money from hardware sales, software subscriptions, and support contracts. It was founded in 1984 and is based in San Jose, California.

Company size: 10,001+
Company stage: IPO
Headquarters: San Jose, CA
Founded: 1984

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