Card Production Security Operator

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

The Card Production Security Operator maintains continuous security oversight of the Card Production Facility by monitoring video surveillance, access control, alarm systems, visitor activity, and other security-related events. The operator serves as the central monitoring, communication, and dispatch point for the facility and enforces established security procedures that support Payment Card Industry (PCI) Card Production requirements.
This is a monitoring, coordination, and dispatch role. The operator does not physically respond to incidents within High Security Areas (HSAs). Incidents requiring an on-site response are dispatched to personnel on the approved security responder list.

AVAILABLE SCHEDULES
FT - 6am to 2pm CST (Mon - Fri)
FT - 2pm to 10pm CST (Mon - Fri) + 10% Shift Differential
FT - 10pm to 6am CST (Mon - Fri) (Overnight) + 10% Shift Differential
PT - 6am to 6pm CST (Sat & Sun)
PT - 6pm to 6am CST (Sat & Sun) (Overnight) + 10% Shift Differential

About This Role:

Security Monitoring

·    Monitor video surveillance systems covering the Card Production Facility and HSAs.

·    Monitor intrusion, duress, access control, and other security alarms and alerts.

·    Identify suspicious activity, unauthorized access attempts, policy violations, and other security concerns.

·    Review and preserve video, alarm, and access-control records when required for an incident, investigation, or authorized review.

·    Maintain continuous situational awareness and promptly escalate security concerns in accordance with established procedures.

Incident Coordination and Dispatch

·    Serve as the primary monitoring and coordination point for security incidents within the Card Production Facility.

·    Maintain a current approved responder roster and emergency contact list.

·    Dispatch authorized responders to investigate alarms, access violations, suspicious activity, security incidents, and emergency events.

·    Provide responders with available information, including incident location, camera observations, alarm activity, and access transactions.

·    Monitor incidents through available electronic security systems and coordinate communication among responders, facility leadership, Corporate Security, and emergency services.

·    Track incidents through resolution, document all actions taken, and preserve associated security records.

Access Control and Visitor Management

·    Operate and monitor electronic access control systems and approved facility entry points.

·    Verify employee, contractor, vendor, and visitor authorization in accordance with established procedures.

·    Monitor access transactions and escalate anomalies.

·    Verify visitor pre-registration and identity, issue visitor credentials, and notify the designated host.

·    Coordinate visitor escorts with authorized Card Production personnel and monitor compliance with badge and escort requirements.

·    Maintain accurate visitor, access, and related security records.

PCI Security Procedure Enforcement

·    Enforce established facility security procedures that support PCI Card Production requirements.

·    Monitor compliance with identification badge, access restriction, visitor, escort, and restricted-area requirements.

·    Document and escalate security procedure violations or control concerns to the appropriate manager.

·    Support authorized audits and reviews by retrieving security logs, visitor records, video, alarm information, and access reports.

Delivery and Contractor Coordination

·    Receive delivery notifications and coordinate approved access with Card Production personnel.

·    Verify vendor and contractor authorization before granting or coordinating access.

·    Coordinate required escorts and maintain delivery, contractor, and access documentation.

·    Monitor delivery and contractor activity through available security systems and report deviations from established procedures.

Reporting and Professional Responsibilities

·    Complete shift activity logs, incident reports, and other required security documentation accurately and promptly.

·    Maintain confidentiality of security systems, facility operations, card production activities, and sensitive information.

·    Communicate clearly and professionally by telephone, radio, electronic messaging, and in person.

·    Maintain vigilance and attention to detail throughout the assigned shift.

·    Follow Corporate Security, Card Production, PCI-related, life-safety, and emergency procedures applicable to the position.

·    Perform other related duties as assigned within the monitoring, communications, access-control, and dispatch scope of the role.

The Ideal Candidate for This Role:

Required Qualifications

·    High school diploma or equivalent.

·    Effective verbal and written communication skills.

·    Strong attention to detail, observation, and situational awareness.

·    Ability to monitor multiple systems and information sources simultaneously.

·    Ability to document events clearly, accurately, and objectively.

·    Ability to maintain confidentiality and exercise sound judgment in a controlled-access environment.

·    Ability to satisfy applicable background screening and facility access requirements.

·    Ability to work assigned shifts, including nights, weekends, holidays, and overtime when required.

Preferred Qualifications

·    Previous security operations center, alarm monitoring, dispatch, communications center, or security control room experience.

·    Experience with video surveillance, access control, alarm monitoring, visitor management, or incident-management systems.

·    Experience in card production, manufacturing, financial services, or another regulated or controlled-access environment.

·    Familiarity with PCI security requirements or HSA controls.

·    Post-secondary education or training in security management, criminal justice, emergency management, communications, or a related field.

Role Scope and Limitations

·    This position monitors, assesses, communicates, dispatches, coordinates, and documents security activity.

·    This position does not own or manage the PCI compliance program and does not make final PCI risk or compliance decisions.

·    This position is not authorized to physically respond to incidents within an HSA.

·    Any physical response within an HSA must be performed by personnel identified on the approved security responder list or by emergency services in accordance with established procedures.

·    The operator supports responders by maintaining situational awareness, providing available security information, coordinating communications, and documenting the event.

Work Environment and Physical Requirements

·    Work is primarily performed at a security monitoring station using multiple displays, communications equipment, and security systems.

·    Extended periods of sitting, screen monitoring, concentration, and telephone or radio communication may be required.

·    The role requires the ability to distinguish and respond to visual and audible alarms and to enter information accurately into security systems and reports.

Continued employment with FNBO is contingent upon successfully passing required background screening at the time of hire and periodically throughout employment, which may include annual screening. Screening may include criminal history, credit history, education, and employment verification, as applicable to the position.  Background screening results may be considered in employment hiring decisions, as well as termination of employment, consistent with applicable law and FNBO policy.

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation:

Compensation range (base pay): $35,715.00-$53,572.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at [email protected]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20261960

PCI Requirement:

This position requires compliance with the Payment Card Industry (PCI) security standards. Qualification requirements include meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must meet ongoing regulatory requirements. 

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click hereto download 'EEO is The Law' GINA Supplement

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days.  Job postings may come down prior to 5 calendar days based on volume of applicants.