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Canon Business Process Services

Managed workplace and document services

Field Support Representative 1

Full-TimeDeadline 10/9/27
$22 - $26
Mid
San Francisco, CA, USA
HybridFrequent travel to other client sites within the region, up to 75%, is required.
Clerical & Data EntryOffice Clerical & Records

About the job

Requirements
  • A high school diploma or equivalent is required.
  • One to three years of experience working in a mailroom or professional office environment is required.
  • Ability to perform basic job functions under general direction is required.
  • Basic knowledge of metering, weighing, logging, and other shipping procedures is required.
  • Basic computer skills are required.
  • Ability to perform routine and some more complex functions of fax, scanner, metering, stamping, tracking, photocopying, and color-copying equipment and systems with general direction is required.
  • Ability to work overtime and meet deadlines is required.
  • Adherence to and support of company core values is required.
  • Ability to perform physical activity including bending, reaching, lifting, and prolonged sitting or standing is required; may lift or move up to 50 pounds.
  • Ability to perform mail, delivery, copying, and other administrative tasks is required.
  • Good organizational skills are required.
  • Reliable public transportation or a clean driving record and personal vehicle is required.
Responsibilities
  • Provide replacement and short-term administrative services at client sites for Office Service Representatives and others who are out of the office.
  • Visit other client sites within the region as scheduled, providing fax, print, mail, reception, and other assigned services.
  • Ensure internal and external customer satisfaction by understanding expectations, proactively identifying and resolving problems, and building relationships.
  • Receive, sort, and deliver incoming mail and packages according to assigned floors and established timeframes.
  • Wrap, seal, weigh, affix postage to, and dispatch outgoing mail and packages according to postal regulations.
  • Prepare scheduled outgoing inter-office pouches for client affiliates when applicable.
  • Package and process outgoing overnight shipments, including Federal Express and UPS, to meet client and vendor deadlines; log and deliver incoming overnight packages within established timeframes.
  • Log incoming and outgoing items as required and review them for accuracy and completeness.
  • When required, transport legal packages promptly, secure signatures, and document delivery.
  • Organize and distribute client supplies, verify and log deliveries, monitor copy-supply inventory, stock paper and toner, and maintain supply areas and convenience copiers.
  • Handle items for distribution to client employees, affiliates, dealers, and others.
  • Estimate runtime for small- to medium-sized photocopy jobs, check copies for quality and accuracy, produce bound copies when requested, and deliver and pick up copy jobs.
  • Perform minor photocopier maintenance, including resolving paper jams, placing service calls, and routine cleaning.
  • Operate facsimile machines, send and receive facsimiles, maintain accurate logs, generate activity and confirmation reports where appropriate, and confirm receipt with recipients as necessary.
  • Perform administrative tasks such as inserting, copying, photocopying, and faxing as needed.
  • Learn new features and functionality of copying machines, fax machines, scanning and shipping equipment as introduced at the site.
  • At the Site Manager's direction, set up and maintain client kitchens and conference rooms, order food, and make coffee.
  • At the Site Manager's direction, provide reception services, including answering telephones, taking messages, and greeting visitors.
  • At the Site Manager's direction, move boxes, supplies, or furniture and replace light bulbs.
  • At the Site Manager's direction, perform document scanning when requested and prepare outgoing items for shipping.
  • Perform additional responsibilities not performed by other employees at the site when assigned.
  • Prepare reports to measure productivity and determine billing charges when required.

About the company

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Canon Business Process Services

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Canon Business Process Services is a managed-services provider that helps organizations operate document, workplace, and business-support functions. Its services include mail and print operations, records and information management, office services, logistics, and managed workforce programs. The company designs and runs outsourced processes for clients seeking more consistent, measurable operations. CBPS operates in business-process outsourcing and managed services, embedding teams and workflows inside client environments to run essential back-office and workplace processes with documented standards, reporting, staffing, and improvement practices. Client programs are tailored to the workplace, compliance needs, and required service levels.

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