OSI Digital

Delivers data-driven digital transformation solutions

Salesforce Quality Analyst Tester

Manual & Functional QAPosted on Nov 11

Full-timeToronto, ON, CanadaCA$40k - CA$80k /yrRemote

About the Job

Requirements

Strong verbal and written communication skills.
Ability to support the delivery team as needed.
Strong understanding of business principles, systems improvement and testing, and software development methodologies and standards.
Analytical ability to create systematic and consistent requirement specifications in technical and user-friendly language.
Expertise in IT process improvement concepts, practices, and procedures.
Attention to detail and ability to identify, isolate, and document software defects.
Demonstrated project management skills.
Knowledge of the Salesforce platform and testing approaches.
Understanding of Apex and Salesforce test classes.
Bachelor's degree in Computer Science or a related field and at least 4 years of Salesforce tester work experience.
At least 1–3 years of Salesforce experience in Service Cloud and Salesforce administration.
Strong experience with functional manual testing of software applications.

Responsibilities

Run manual tests of features under development.
Estimate, prioritize, and facilitate testing activities.
Assist with functional business requirements involving data, process flows, use cases, triggers, and integration points when crafting test cases.
Ensure delivered functionality meets business and customer needs.
Design, develop, and execute manual and automated test scripts.
Model test scenarios based on acceptance criteria and support functional, regression, user acceptance, and smoke testing.
Perform quality assurance within sprint iterations and work closely with developers during test-driven development to improve delivery quality.
Validate defect fixes and verify new features work as expected without causing regressions in affected areas.
Conduct exploratory and negative testing.
Identify, document, triage, and track defects using JIRA.
Coordinate the evaluation, scope, and completion of new feature requests using JIRA.
Perform basic Salesforce administration, including configuration changes, user account maintenance, reports and dashboards, workflows, and other routine tasks.
Provide occasional training support for stakeholders.

Desired Qualifications

Experience writing test automation scripts for Salesforce functionality.
Understanding of Agile/Scrum methodology and experience working in an Agile environment.
Knowledge of Git and continuous integration/continuous delivery (CI/CD).
Experience with performance and/or stress testing.

Role: Salesforce QA Tester (Manual Tester)
Type: FT
Location: Toronto, Canada- Remote

Position Summary: The Quality Assurance (QA) Engineer role will be responsible for running manual test of all the features being developed. They will occasionally leverage analyst and administrator skills when needed. They will assist in clarifying acceptance criteria for running manual and automated tests.

Key Responsibilities:
● The resource will be responsible for running manual test of all the features being developed.
● Knowledge/experience with automation is a plus but not required.
● Estimates, prioritizes, and facilitates testing activities
● Assists with functional business requirements around data, process flows, use cases, triggers, and integration points when crafting test cases
● Ensures delivered functionality meets business and customer needs
● Designs, develops and executes manual and automated test scripts
● Models test scenarios based on acceptance criteria, and supports any testing efforts, including functional, regression, UAT, and smoke testing
● Performs quality assurance within sprint iterations; works closely with developers during test driven development to improve quality of delivery
● Validates defect fixes and that new features work as expected and that it does not cause regressions in affected areas
● Conducts exploratory and negative testing
● Identifies, thoroughly documents, triages, and tracks defects/bugs using JIRA tool
● Coordinates the evaluation, scope and completion of new feature requests using JIRA tool
● Conducts basic administrative functions including Salesforce configuration changes, user account maintenance, reports and dashboards, workflows and other routine tasks
● Provides occasional training support for various stakeholders

Required (KSAs):
● Strong verbal and written communication skills
● Team-oriented person and able to support the delivery team wherever necessary
● Strong understanding of business principles, systems improvement and testing, and software development methodologies and standards
● Excellent analytical skills with ability to create systematic and consistent requirement specifications in both technical and user-friendly language
● Expertise in a diverse variety of IT process improvement concepts, practices, and procedures
● Great attention to detail and ability to identify, isolate and document defects in software
● Demonstrated project management skills
● Salesforce platform and testing approach knowledge preferred
● Understanding of APEX and Salesforce test classes

Education and Experience Requirements
● Bachelor's Degree in CS or related field and at least 4+ years of Salesforce Tester work experience
● At least 1-3 years of Salesforce experience in Service Cloud and Salesforce administration
● Strong experience with functional (manual) testing of software applications
● Experience writing test automation script for Salesforce functionality preferred
● Experience writing acceptance criteria around business process design, data modeling and reengineering
● Understanding of Agile/Scrum methodology and working experience in Agile environment is strongly desired
● Ability to adapt to 2-week sprint cycles and experienced in the full software lifecycles from design to deployment
● Knowledge of Git, and CI/CD is preferred but not required
● Experience with performance and/or stress testing is preferred.

About the Company

OSI Digital

Delivers data-driven digital transformation solutions

OSI Digital provides business and technology solutions that help organizations improve performance by turning data into actionable insights. It designs, develops, and implements new systems and services, and also manages and enhances existing platforms, covering data capture, security, integration, analysis, and optimization across the data lifecycle. The company differentiates itself with a global footprint and a large offshore delivery center in Hyderabad, plus partnerships with top tech providers like Tableau, Salesforce, Oracle, Microsoft, AWS, Dell Boomi, and Red Hat to deliver integrated solutions across multiple industries. Its goal is to accelerate digital transformation for clients—from startups to Fortune 500 companies—by delivering data-driven capabilities that improve outcomes.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Los Angeles, CA
Founded: 1993

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