V

Vinfen

Health and human services for disabilities

Residential Counselor - Mental Health Services

Full-TimePosted on 10/9/2026Deadline 10/9/27
$23.55/hr
Entry
Associate's
Eastham, MA, USA
In Person
Social & Community ServicesResidential & Direct Support

About the job

Requirements
  • A high school diploma or equivalent is required.
  • A valid driver's license must be presented at the time of employment, and the incumbent must be at least 21 years old, have held a valid U.S. driver's license for at least six months, maintain adequate insurance if using a personal vehicle, maintain a safe driving record subject to annual checks, and pass a driver's screening background check.
  • Ability to stand, walk, bend, kneel, stoop, crouch, crawl, climb, sit, reach, climb stairs, and maneuver through narrow spaces or hallways; ability to lift at least 25 pounds using proper lifting techniques or a two-person lift.
  • Ability to assist persons served with tasks of daily living.
  • Ability to remain in a stationary position 50% of the time as needed.
  • Ability to operate a computer and office equipment such as a calculator, copier, and printer.
  • Ability to speak, hear, and communicate with persons served, staff, and external representatives.
  • Specific vision abilities required include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
  • CPR certification is required within two weeks of hire.
  • First Aid certification is required within two weeks of hire.
  • Medication Administration Program (MAP) certification is required within 150 days of hire.
  • Knowledge of personal computer applications and equipment.
  • Ability to work in a professional and confidential capacity.
  • Ability to make independent judgments and decisions.
  • Ability to balance competing priorities.
  • Sensitivity to cultural, religious, ethnic, disability, and gender issues.
Responsibilities
  • Provide direct service in a group living environment or supervised independent living residential setting, helping persons served overcome barriers to and prepare for independent living.
  • Implement treatment plan support interventions as assigned by the Team Licensed Practitioner of the Healing Arts Clinician.
  • Administer, store, document, and dispose of persons served’ medications in accordance with Medication Administration Program policies and procedures, funding source regulations, and company policy; ensure compliance with Vinfen MAP protocols and teach medication management.
  • Provide crisis interventions to persons served when needed, use crisis intervention techniques, and access on-call backup when needed.
  • Maintain a safe, comfortable, and clean residential environment, including performing physical site maintenance according to the maintenance schedule and complying with licensing standards and regulations.
  • Help orient persons served who are new to the residence.
  • Collaborate with integrated team members as needed to address the needs of persons served.
  • Perform day-to-day assignments as directed by the Program Director.
  • Use recovery-oriented, person-centered, harm-reduction, trauma-informed, culturally competent, and strengths-based approaches with persons served.
  • Adhere to safety, maintenance, Human Rights, and other operational policies and procedures.
  • Create opportunities for persons served to participate in operating the residence, including meal preparation and physical site maintenance.
  • Encourage social interaction among residents and help create a collaborative environment where persons served, families, friends, and other important people are welcomed, respected, and valued; serve as a resource for neighbors.
  • Help persons served prepare meals.
  • Act as an advocate for persons served.
  • Participate in trainings and attend supervision and staff meetings as requested.
  • Assist with orienting new staff.
  • Complete required documentation and incident documentation as needed.
  • Contribute to the program’s quality improvement goals and objectives.
  • Support evidence-based and best practices for persons served, including Motivational Interviewing, Harm Reduction, Housing First, Stages of Change, Wellness Recovery Action Plans (WRAP), Seeking Safety, and Cognitive Behavioral interventions.
  • Perform other related duties as assigned.
Desired Qualifications
  • An associate’s degree in a human service discipline is preferred.
  • One to two years of job-specific experience in the human services field is preferred.
  • Bilingual/bicultural applicants and applicants with lived experience of psychiatric conditions are encouraged to apply.

About the company

Vinfen provides health and human services to adolescents and adults with disabilities or life challenges. It operates more than 200 locations in Massachusetts and Connecticut and offers a range of evidence-based programs, including recovery support, supported living, habilitation, education, employment services, clinical care, and peer support. How the product works: Vinfen delivers these services through coordinated programs and teams at community sites and partners, helping people gain skills, live more independently, and participate in daily life. How it differs from competitors: Its large, regional network covers a broad continuum of care—from clinical treatment to housing and employment—across both youths and adults, using evidence-based approaches and integrated supports. What the company aims to achieve: to improve quality of life, independence, and meaningful community participation for people with disabilities or life challenges.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Cambridge, Massachusetts

Founded

1977

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Simplify's Take

What believers are saying

  • Vinfen added Melissa Shannon as vice president of policy and strategy on August 11, 2026.
  • Gateway Arts raised more than $120,000 in July 2026, strengthening donor-backed programs.
  • The Lowell Restoration Center gives Vinfen a visible, state-backed crisis-care platform through 2028.

What critics are saying

  • Massachusetts staffing shortages hit direct care roles; Vinfen faced layoffs or unpaid leave in 2026.
  • DMH contract dependence creates budget risk; the Lowell extension added only about $250,000.
  • The Commonwealth’s 2026 Skyline Drive case shows Vinfen’s landlord and placement ecosystem faces legal scrutiny.

What makes Vinfen unique

  • Vinfen operates Massachusetts and Connecticut community behavioral health, disability, and brain-injury services.
  • Restoration Center of Greater Lowell opened March 31, 2026 as 24/7 crisis diversion.
  • Vinfen’s 2025 annual report shows $295.7 million revenue and $89.2 million net assets.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • Health Savings Account/Flexible Spending Account
  • Pet Insurance
  • Paid Vacation
  • Paid Holidays
  • Paid Sick Leave
  • Tuition Reimbursement
  • Employee Referral Bonus
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