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Engel & Völkers

Global real estate agency and franchisor

Shop Assistant

Administrative Support +1Confirmed live in the last 24 hours
Full-timeFlorence, Metropolitan City of Florence, Italy€28k - €32k /yr

About the Job

Requirements

  • At least one year of experience in commercial front-office roles, regardless of industry.
  • Strong interpersonal and commercial negotiation skills.
  • Ability to build and maintain a network.
  • Excellent organizational skills.
  • Good working knowledge of IT tools, including productivity software, customer relationship management (CRM) software, and collaborative platforms.
  • Professional-level English.

Responsibilities

  • Welcome customers in the shop and provide a pleasant, exclusive experience throughout their customer journey.
  • Coordinate daily shop activities, maintaining efficiency in its image and commercial presence, including opening, upkeep of the environment, and window displays, as well as organization such as room bookings, mail distribution, and stationery management.
  • Support marketing and networking initiatives intended to strengthen the company's presence in the shop's territory.
  • Use real estate portals to promote and increase the visibility of managed properties, ensuring high-quality listings and compliance with quality standards.
  • Collaborate with Area Managers to analyze, verify, and assign relevant leads.

Desired Qualifications

  • Previous experience in the real estate sector.

About the Company

Engel & Völkers

Global real estate agency and franchisor

Engel & Völkers delivers residential and commercial real estate services globally. It grew from a Hamburg-based firm and built its model around a standardized service manual, which enabled a franchise system started in the late 1990s and rapid international expansion to Europe and the United States. The brand is known for its distinctive villa-based identity and a network of franchise offices that sell and rent properties through local experts under a consistent global approach. The company differentiates itself by combining a luxury, recognizable brand with a scalable franchise model, and by using a digitalization push backed by a private equity investor to fuel growth. The goal is to offer premium real estate services worldwide through a large, consistent franchise network while continuing to expand into new markets and digital capabilities.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Berlin, Germany
Founded
1977

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