Ensono

IT transformation and cloud migration services

Mainframe Technical Advisor

IT OperationsUpdated on Nov 15

Full-timeRemote in USANo salary listed

About the Job

Requirements

Proficiency in interacting with software and hardware vendors.
Familiarity with mainframe functional areas such as TCP/IP, VTAM, SNA, SFTP, session manager tools, and disaster recovery concepts.
Technical implementation skills for Communications Server and related independent software vendor products on the z/OS platform.
Deep understanding of mainframe hardware and software infrastructure.
Proficiency with Microsoft Excel, Word, and PowerPoint sufficient to create documents for clients.
Customer service skills at management level.
Experience establishing and documenting processes and procedures.
Ability to work in a large-scale, 24/7 production environment.
Strong problem-solving and analytical skills, including knowledge of problem analysis.
Ability to manage multiple projects simultaneously.
Ability to take ownership of issues and progress them to resolution.
Ability to host meetings and conference calls.
Minimum of 10 years of experience within a z/OS environment.
Technical knowledge across multiple mainframe teams.
Knowledge of disaster recovery planning and execution.
Experience with client-facing and service-delivery communication.
Experience onboarding new clients in a managed-service environment.
A college degree is preferred.

Responsibilities

Serve as the mainframe point of contact and lead technical resource for the client, providing leadership on troubleshooting and execution.
Promote open communication with other departments and use sound judgment in carrying out technical advisor duties.
Identify, communicate, and resolve issues to optimize clients’ infrastructure.
Manage client communications.
Conduct proactive and reactive problem management.
Reduce repeat issues through root cause analysis.
Build strong client relationships as a point of contact.
Work with internal departments to mitigate client concerns.
Partner with the Technical Delivery Manager to identify and capture mainframe operational risks, insights, and improvements.
Assist in developing and executing improvement plans.
Partner with Solution Architects to review and validate solution feasibility and make solution recommendations.
Enhance change-order execution for Optimize and Run teams.
Coordinate and communicate software and hardware technology roadmaps to client stakeholders.
Coordinate and communicate root cause analysis to client stakeholders.
Interface between Ensono teams and client stakeholders to identify and deliver efficiencies, thought leadership, and process improvements in the client environment.
Participate in knowledge-transfer activities for onboarding new clients and transitioning support to business-as-usual mainframe teams.
Travel as required by client and Ensono needs.

Desired Qualifications

ITIL certification.
Experience working within a managed-services environment.

Worker Type:

Employee

Reporting to the Mainframe Operations Run organization, you will be part of the Technical Advisor team. As a Technical Advisor you will be the Mainframe point of contact and lead technical resource for the client; provide leadership on troubleshooting and execution. You will be responsible for promoting open communication with other departments, while demonstrating sound judgment necessary in performing all the duties of as a technical advisor.

Using your proven communication, analytical, and problem-solving skills you will help identify, communicate, and resolve issues to optimize our clients’ infrastructure.

The Technical Advisor team is responsible for maintaining and enhancing the service we deliver to our clients by effectively:

Managing client communication
Conducting proactive and reactive problem management
Reducing the number of repeat issues through root cause analysis
Building strong client relationships by becoming a point of contact for clients
Working with internal departments to mitigate client concerns

Key Responsibilities

Partners with the Technical Delivery Manager to identify and capture MF operational risks, insights, and improvements.
Assists in the development and execution of improvement plans.
Partners with Solution Architects to review and validate a solution’s feasibility; also makes solution recommendations.
Enhance Change Order Execution for Optimize and Run teams
Coordinate and Communicate SW and HW Technology roads to the client stakeholders
Coordinate and communication RCA to client stakeholders
Interface between Ensono teams and client stakeholders to identify and bring efficiencies, thought leadership and process improvements to the client environment.
Travel requirements based on client and Ensono needs.
Will participate in Knowledge Transfer activities for new client on-boarding activities to transition support to BAU MF teams.

Skills

Proficiency in interacting with SW and HW vendors.
Familiarity with mainframe functional areas such as TCP/IP, VTAM, SNA, SFTP, Session Manager tools, and Disaster Recovery concepts. Technical implementation skills required for Communications Server and related ISV software products on the z/OS platform.
Deep understanding of MF HW and SW infrastructure.
Proficient in Microsoft suite (Excel, Word, Powerpoint) to a level of creating documents which can be shared with clients.

Exceptional interpersonal, verbal and written communication skills
Customer Service skills at management level
Experience establishing and documenting processes and procedures
Strong collaboration and teamwork skills
Understand a large-scale 24x7 production environment
Strong problem solving and analytical skills with knowledge of problem analysis
Must be self-motivated and able to manage multiple projects simultaneously.
ITIL certification desirable
Willingness to take ownership of issues and progress to resolution
Ability to host meetings and conference calls.

Experience

Minimum of 10 years of experience within a zOS environment
- Technical knowledge across multiple Mainframe teams
- Knowledge of DR planning and execution
Experience with client facing and Service Delivery communication acumen.
Experience with on-boarding new clients in a managed service
Experience of working within a managed services environment is advantageous.
College degree preferred

Primary Location City/State:

Homebased - Downers Grove, IL - Finley, Illinois

Additional Locations (if applicable):

Ensono is an Equal Employment Opportunity Employer. Ensono provides equal employment opportunities to all qualified applicants without regard to race, color, religion, national origin, ancestry, citizenship status, sex, marital status, pregnancy, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, military status, or any other status protected by applicable law.

About the Company

Ensono

IT transformation and cloud migration services

Ensono helps large organizations modernize IT and migrate to cloud platforms through managed services and consulting. It specializes in mainframe modernization, cloud enablement, data architecture transformation, and data center consolidation, delivering end-to-end IT transformation. The company offloads non-core IT tasks to its teams and handles migrations, modernization projects, and ongoing cloud and IT management to keep systems stable, scalable, and secure. Its goal is to improve operating speed and reliability by leveraging cloud and data insights, so clients can focus on their core business.

Company size: 1,001-5,000
Company stage: Acquired
Total funding: $76.2M
Headquarters: Chicago, IL
Founded: 1969

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Ensono

Mainframe Technical Advisor

About the Job

Requirements

Responsibilities

Desired Qualifications

Using your proven communication, analytical, and problem-solving skills you will help identify, communicate, and resolve issues to optimize our clients’ infrastructure.

The Technical Advisor team is responsible for maintaining and enhancing the service we deliver to our clients by effectively:

Managing client communication

Conducting proactive and reactive problem management

Reducing the number of repeat issues through root cause analysis

Building strong client relationships by becoming a point of contact for clients

Working with internal departments to mitigate client concerns

Key Responsibilities

Partners with the Technical Delivery Manager to identify and capture MF operational risks, insights, and improvements.

​Assists in the development and execution of improvement plans.

Partners with Solution Architects to review and validate a solution’s feasibility; also makes solution recommendations.

Enhance Change Order Execution for Optimize and Run teams

Coordinate and Communicate SW and HW Technology roads to the client stakeholders

Coordinate and communication RCA to client stakeholders

Interface between Ensono teams and client stakeholders to identify and bring efficiencies, thought leadership and process improvements to the client environment.

Travel requirements based on client and Ensono needs.

Will participate in Knowledge Transfer activities for new client on-boarding activities to transition support to BAU MF teams.

Skills

Proficiency in interacting with SW and HW vendors.

Familiarity with mainframe functional areas such as TCP/IP, VTAM, SNA, SFTP, Session Manager tools, and Disaster Recovery concepts. Technical implementation skills required for Communications Server and related ISV software products on the z/OS platform.

Deep understanding of MF HW and SW infrastructure.

Proficient in Microsoft suite (Excel, Word, Powerpoint) to a level of creating documents which can be shared with clients.

Exceptional interpersonal, verbal and written communication skills

Customer Service skills at management level

Experience establishing and documenting processes and procedures

Strong collaboration and teamwork skills

Understand a large-scale 24x7 production environment

Strong problem solving and analytical skills with knowledge of problem analysis

Must be self-motivated and able to manage multiple projects simultaneously.

ITIL certification desirable

Willingness to take ownership of issues and progress to resolution

Ability to host meetings and conference calls.

Experience

Minimum of 10 years of experience within a zOS environment

Technical knowledge across multiple Mainframe teams

Knowledge of DR planning and execution

Experience with client facing and Service Delivery communication acumen.

Experience with on-boarding new clients in a managed service

Experience of working within a managed services environment is advantageous.

College degree preferred

About the Company

Ensono

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