Diebold Nixdorf

Global financial and retail technology provider

Electronic Technician

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeSão José dos Campos, Sao Jose dos Campos - State of São Paulo, BrazilNo salary listed

About the Job

Requirements

Technical qualification in Electrotechnics, Electronics, or a related field.
Experience with maintenance and repair in field services, preferably involving ATMs or banking automation.
Active CFT registration.
Residence in Taubaté or nearby areas.
Category B driver's license.
Own a car.
Availability to start immediately.
Good written and verbal communication skills.

Responsibilities

Install, debug, and technically maintain hardware and software for products and components, primarily at customer sites.
Perform scheduled inspections, cleaning, other services, and minor product repairs within an assigned service area.
Inspect products to ensure correct operation, troubleshoot identified issues, and route requests according to established procedures.
Schedule service appointments, complete required documentation, and interact with customers to support satisfaction and understanding of product operation.
Become familiar with the practices and procedures of a Field Service Technician, with guidance and/or alongside more experienced technicians.
Use diagnostic tools to resolve incidents through detailed analysis of hardware and software failures.
Repair hardware at the component level.
Clean and adjust mechanical components.
Configure and install relevant software.
Perform preventive maintenance checks following documented procedures.
Replenish supplies as instructed.
Perform IMAC/R activities: install, move, add, change, and remove hardware and software products.
Instruct and train customers in using and operating installed hardware and software.
Participate in regular hardware and software training, at work, in a classroom, or online.
Participate in implementing measures to achieve established key performance indicators.
Assist with assigned special projects.

Desired Qualifications

Experience with maintenance and repair in field services, preferably involving ATMs or banking automation.

Realiza a instalação, a depuração e a manutenção técnica de hardware e software de produtos e componentes, principalmente nas instalações do cliente. Executa inspeções programadas, limpeza e outros serviços, além de realizar pequenos reparos em produtos dentro de uma área de atendimento designada. Inspeciona produtos para garantir seu funcionamento correto, soluciona problemas identificados e/ou encaminha as demandas conforme os procedimentos estabelecidos. Agenda atendimentos, preenche toda a documentação necessária e interage com os clientes para assegurar a satisfação com a prestação do serviço e a compreensão sobre o funcionamento do produto.

Qualificações Necessários:

Técnico em Eletrotécnica, eletrônica, ou correlatas;
Experiências com manutenção e reparo em Serviços em Campo, preferencialmente com ATM´s ou automação bancária.
Boas habilidades de comunicação escrita e verbal.
CFT Ativo;
Residir em Taubaté ou proximidades;
CNH B;
Carro próprio;
Disponibilidade de Inicio imediato.

Adquire familiaridade com as práticas e procedimentos de um Técnico de Assistência em Campo (Field Service Technician).
Com orientação e/ou em conjunto com técnicos mais experientes, realiza uma ou mais das seguintes atividades: Tratamento de Incidentes: utiliza ferramentas de diagnóstico para solucionar problemas por meio de uma análise detalhada de falhas de hardware e software.
Realiza reparos em hardware ao nível de componentes.
Limpa e ajusta componentes mecânicos.
Configura e instala softwares pertinentes.
Manutenção Preventiva: realiza verificações de rotina seguindo procedimentos documentados.
Repõe insumos conforme as orientações.
IMAC/R: instala, desloca, adiciona, altera e remove produtos de hardware e software.
Treinamento de Clientes: orienta e treina clientes quanto ao uso e à operação de hardwares e softwares instalados.
Participa de treinamentos regulares sobre hardware e software (em ambiente de trabalho, em sala de aula ou via web).
Participa da implementação de medidas para atingir os KPIs (indicadores-chave de desempenho) estabelecidos.
Auxilia em projetos especiais, conforme designado.

About the Company

Diebold Nixdorf

Global financial and retail technology provider

Diebold Nixdorf provides financial and retail technology solutions, helping banks and retailers automate and digitize their operations. Its offerings include ATMs, point-of-sale systems, software, and related services for financial institutions and retailers. The company combines hardware (ATMs and POS terminals) with software platforms and ongoing services, including maintenance and support, to enable transactions, cash management, and customer experiences. Unlike some competitors, it differentiates itself through a strong focus on software and services, a global footprint, and deep relationships with leading banks and retailers, allowing for tailored, end-to-end solutions. The goal is to help customers modernize their checkouts and banking experiences, drive efficiency, and adapt to changing financial and retail environments through integrated technology and long-term service partnerships.

Company size: Not listed
Company stage: IPO
Headquarters: North Canton, OH
Founded: 1859

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