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Mercier Consultancy Group

German Speaking Partner Technical Solutions Consultant

Customer SupportConfirmed live in the last 24 hours
Full-timeSofia, Bulgaria

About the Job

Requirements

  • Native or fluent German, spoken and written.
  • A valid EU passport is mandatory.
  • Proven experience in technical support or the Customer Support Services sector.
  • Strong problem-solving skills and the ability to articulate technical concepts clearly.
  • Excellent communication skills and a professional demeanor.
  • A proactive mindset.

Responsibilities

  • Provide high-level technical support and consultancy to partners within the Customer Support Services network.
  • Troubleshoot complex technical issues for German-speaking clients to ensure a seamless user experience.
  • Maintain detailed documentation of support interactions in the Customer Support Services ticketing system.
  • Collaborate with cross-functional teams to optimize technical workflows and service delivery protocols.
  • Act as a primary point of contact for resolving high-priority technical escalations.
  • Meet performance benchmarks and contribute to team success.
  • Provide proactive technical solutions and insights to support partners.

About the Company

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