Night Receptionist

Night Receptionist

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.

As Night Receptionist, you will act as the primary Front Office contact overnight, delivering a warm, professional and personalised service to all guests while ensuring the smooth running of the hotel during night hours. Working closely with the Night Manager, you will manage guest arrivals and departures, respond to requests and maintain a calm, reassuring presence at the Front Desk at all times, thriving as a service‑focused professional who enjoys working independently and is passionate about creating exceptional guest experiences within a luxury hospitality environment.

Key Responsibilities

• Welcome and acknowledge guests warmly and professionally during overnight hours
• Manage late arrivals and early departures, ensuring a seamless and personalised experience
• Respond promptly to guest requests, enquiries and concerns with professionalism and care
• Operate the telephone switchboard, handling calls, messages and wake‑up requests
• Provide accurate information about hotel services, facilities and the local area
• Maintain a visible and reassuring presence at the Front Desk throughout the night
• Handle basic administrative and reporting tasks to support overnight operations
• Monitor the hotel environment and report any incidents or concerns to the Night Manager
• Prepare clear and accurate handover notes for the morning Front Office team
• Work collaboratively with housekeeping, security and other departments to ensure smooth operations
• Uphold all company policies, service standards and brand expectations at all times

Core Competencies

We are seeking a polished and dependable professional who demonstrates strong attention to detail, sound judgement and a passion for luxury hospitality. You should have:

• Previous experience in Front Office or guest‑facing roles, ideally within a luxury hotel 
• Strong understanding of guest service and reception operations 
• Excellent communication and interpersonal skills, with a warm and engaging approach 
• Ability to work independently and remain composed during overnight shifts 
• Strong organisational skills and attention to detail 
• Confidence in handling guest enquiries and resolving issues effectively 
• A proactive mindset, anticipating guest needs and supporting smooth operations 
• Impeccable personal presentation aligned with luxury brand standards 
• A collaborative approach, maintaining strong communication across teams

At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

• Competitive salary designed to recognise excellence
• Enhanced pension
• Life assurance
• Company sick pay
• Additional holiday allowance
• Access to BenefitHub's exclusive retail, wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide

Career Development

• Clear pathway for internal promotions and transfers
• Cross-department training to refine your craft and broaden your expertise
• Expert-led development programmes
• Continuous learning through structured programmes
• Premium e-learning platform access
• Be part of an exclusive pre-opening experience shaping the future of the property

Wellbeing Support

• Private Medical Insurance
• Employee Assistance Programme
• Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
• Food & Beverage discounts across Marriott properties
• Year-round wellbeing initiatives and wellness activities

Recognition & Appreciation

• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments celebration
• Long service awards
• Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
• Vibrant social calendar with team events and engagement activities

*Terms and Conditions Apply

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.