S

Selene

Mortgage loan servicing and loss mitigation

Vice President of Business Analytics & Insights

Full-Time
No salary listed
Expert
Bachelor's, Master's, MBA
Dallas, TX, USA
HybridHybrid work arrangement in Dallas.
Data & AnalyticsBusiness Intelligence

About the job

Requirements
  • A bachelor's degree in business, statistics, mathematics, data science, or computer science.
  • At least 10 years of experience with progressively greater responsibilities directing teams responsible for data analysis, business intelligence systems, data collection and integration, data visualization, and managing large and diverse information sets.
  • Strong understanding of business intelligence tools and terminology.
  • In-depth knowledge and a proven track record using and mentoring others using Google Looker, Microsoft Power BI, relational database design, Transact-SQL, SQL Server Reporting Services, SQL Server Integration Services, and Python.
  • Deep knowledge of the mortgage industry and the importance of data used in mortgage servicing, title, diligence, and insurance.
  • Intimate familiarity with data modeling techniques.
  • Ability to adapt rapidly to new information, changing conditions, and unexpected obstacles.
  • Ability to perform in a high-pressure environment and meet tight deadlines.
  • Strong written and verbal communication skills, including the ability to draft engaging and impactful messages and presentations for employees and clients.
  • Solid organizational skills and the ability to effectively prioritize.
  • Ability to create and manage department budgets, report variances, and provide mitigation plans for negative variances.
  • Strong teamwork and interpersonal skills at all management levels.
  • High degree of integrity.
  • Very limited travel is expected.
Responsibilities
  • Define and use statistical methods to solve business-specific problems.
  • Research and evaluate information sources to determine limitations in reliability or usability.
  • Apply sampling techniques to determine and define appropriate categories for questioning.
  • Direct teams in comparing and analyzing statistical information to identify patterns, relationships, and problems, and use trends to solve specific problems.
  • Direct the preparation of detailed reports for management and other departments by reviewing analysis, interpreting data, conducting complex analysis, and delivering accurate data.
  • Create executive summaries and communications for senior leadership and clients.
  • Build, coach, guide, and lead teams in data collection, analysis, interpretation, management, organization, and reporting.
  • Perform daily team management.
  • Oversee business intelligence developers and managers and implement strategy affecting business units across the organization.
  • Design, create, implement, and improve reports for operational needs using the Microsoft business intelligence stack.
  • Use previous instances and findings to determine effective methods for gathering data.
  • Oversee the development, implementation, and compliance of related policies and operating procedures.
  • Create plans with measurable success criteria, milestones, deliverables, and team structures.
  • Solve complex problems and proactively identify and mitigate risks.
  • Oversee automated data pipeline systems to ensure they are documented, maintained, and positioned to drive growth.
  • Work across the enterprise with sales, operations, information technology, human resources, legal, risk, and finance functions.
  • Deliver regular business communications and status updates, including executive summaries, to all organizational levels using available technical tools.
  • Track multiple deadlines and tasks.
  • Provide leadership and process training, ensure associates are trained for their positions, and grant permissions for production-level deployments.
  • Provide thought leadership and act as a subject matter expert in data engineering and business intelligence.
  • Develop and maintain business intelligence applications, including operational reports, dashboards, scorecards, and ad hoc reporting.
  • Complete required training in a timely manner.
  • Maintain knowledge of and adhere to internal compliance policies and procedures.
  • Perform other ad hoc tasks and projects.
Desired Qualifications
  • An MBA or master's degree in data analytics, data science, or a related field is preferred.

About the company

Selene provides mortgage loan servicing and resolution for residential portfolios, handling performing, re-performing, and high-touch special servicing for distressed loans with agency approvals. It is an approved servicer for FHLMC, FNMA, GNMA, VA, and USDA, and is one of only two GNMA single-family master servicers and approved sub-servicers. Its services include loss-mitigation strategies backed by proprietary technology and individualized client management for a diverse client base such as banks, investors, REITs, private equity, hedge funds, GSEs, and government agencies. The goal is to help clients efficiently service and resolve mortgage portfolios while reducing losses through scalable capacity and data-driven, personalized service.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Houston, Texas

Founded

2004

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Simplify Jobs

Simplify's Take

What believers are saying

  • Jocelyn Martin-Leano and Doug Whittemore joined in 2026 to accelerate growth.
  • Selene hired Travell Brown and Duwaine Thomas, reinforcing loss mitigation and servicing execution.
  • Borrower delinquencies rose through Q2 2025, expanding work for Selene's special servicing.

What critics are saying

  • Milam v. Selene Finance reached Seventh Circuit briefing in 2025, exposing FDCPA liability.
  • Corbett v. Selene Finance filed July 21, 2026, adds fresh consumer-credit litigation.
  • Mortgage-servicing complaints can trigger state AG scrutiny and client churn within twelve months.

What makes Selene unique

  • Selene Finance combines servicing, diligence, and title under one mortgage platform.
  • Fitch upgraded Selene's RMBS servicer ratings to RPS2- on October 31, 2025.
  • Selene Cares+ digitizes borrower assistance with microsites, videos, and on-demand modules.

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Benefits

  • Paid Time Off
  • Medical, Dental &Vision
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Savings Account
  • Paid Holidays
  • Company paid Life Insurance
  • 401(k) Company Match

Growth & Insights and Company News

Headcount

6 month growth

13%

1 year growth

13%

2 year growth

13%
National Mortgage Professional
Feb 9th, 2026
Selene Finance Unveils First Phase Of Its Borrower Assistance Campaign

Selene Finance unveils first phase of its borrower assistance campaign. Feb 09, 2026 Selene has launched the first phase of its Selene Cares+ campaign, introducing enhanced digital tools and educational resources designed to improve borrower communication and engagement during times of financial hardship Selene Finance LP has launched the first phase of Selene Cares+, a borrower assistance campaign aimed at streamlining communications and providing clearer, more accessible support for customers navigating financial challenges. The initial rollout centers on enhanced digital outbound communications designed to deliver educational, informative content that borrowers can access on demand - 24 hours a day, year-round. These resources include customized microsites, animated videos, and educational modules, enabling customers to learn at their own pace and revisit material as needed to better understand the options relevant to their financial situation. According to Joe Davila, CEO of Selene Holdings, the campaign responds to common hurdles borrowers face during periods of financial stress, particularly when confusion or incomplete information can impede engagement. "Borrowers are often overwhelmed during periods of financial stress, and confusion or lack of information can become a barrier to meaningful engagement," said Davila. "Selene Cares+ reflects our commitment to meeting customers where they are, with clarity, empathy, and transparency. This program is about creating confidence through understanding and ensuring borrowers know we are here to help." Selene's leadership underscores that the digital experiences go beyond traditional servicing communications by delivering consistent messaging tailored to individual circumstances. Engagement with these tools is measurable and continuously refined to ensure relevance and effectiveness. Get the NMP Daily Essential stories, every weekday. Future phases of the initiative promise expanded content, improved personalization, broader communication channels, and additional self-service capabilities, reinforcing Selene's commitment to proactive borrower engagement throughout the customer journey. "I've helped build borrower communication programs before, but Selene Cares+ takes this concept to an entirely new level," said Douglas Whittemore, chief strategy and growth officer of Selene. "This isn't about sending messages - it's about breaking down barriers to communication and addressing the negative perceptions that sometimes prevent borrowers from engaging. By giving borrowers the ability to learn on their own terms, through intuitive digital experiences, we create a more informative and comfortable path for them to reach out when they're ready to take the next step."

bdtonline.com
May 7th, 2025
Jocelyn Martin-Leano, President, Selene Finance and Doug Whittemore, Chief Strategy and Growth Officer Join Selene to Drive Next Phase of Company's Growth

Selene, a provider of industry leading loan servicing, diligence and title solutions, today announced the appointments of Jocelyn Martin-Leano as President, Selene Finance and Doug Whittemore as Chief Strategy and Growth Officer for all Selene Holdings' business lines, effective immediately.