D-ploy

IT infrastructure services and management consulting

IT/OT Support Specialist - Field Service

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeTârgu Mureș, RomaniaNo salary listedIn-person

About the Job

Requirements

A Bachelor's degree in IT, Engineering, or a related field is required.
At least 5 years of IT/OT support experience in regulated environments is required.
Experience with industrial IT systems, SCADA/PLC, and lab software is required.
Networking knowledge covering VLANs, firewalls, and routing is required.
Knowledge of ITIL processes and experience with ServiceNow or Remedy ticketing is required.
Database troubleshooting experience with MSSQL is required.
Availability for onsite support and a 24/7 on-call rotation is required.
Fluency in Romanian and English, written and spoken, is essential.
The candidate must declare a criminal record no older than 3 months.

Responsibilities

Provide onsite IT/OT support, including break/fix support for thin clients, IPCs, handhelds, and lab equipment.
Provide local hands-and-feet support for global IT teams.
Troubleshoot automation and production systems, including PLC, SCADA, and OT networks.
Support software upgrades, patching, and backups in lab/OT environments.
Perform incident, problem, and change management using ITIL processes.
Comply with CSV, GxP, and data integrity procedures.
Participate in disaster recovery and business continuity planning.

IT/OT Support Specialist (Onsite, Târgu Mureș, Romanian/English, Field Service)

D-ploy · Târgu Mureș, Romania · Full-time · Posted 2026-08-10

Workplace: on_site

Department: IT/OT

Description

D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Responsibilities

Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment
Local hands-and-feet support for global IT teams
Troubleshooting automation and production systems (PLC, SCADA, OT networks)
Support for software upgrades, patching, and backups in lab/OT environments
Incident, problem, and change management (ITIL-based)
Compliance with CSV, GxP, and data integrity procedures
Participation in disaster recovery and business continuity planning

Requirements

Bachelor's in IT, Engineering, or related field
5+ years of IT/OT support experience in regulated environments
Experience with industrial IT systems, SCADA/PLC, and lab software
Networking knowledge (VLAN, Firewall, Routing)
ITIL process knowledge; ServiceNow/Remedy ticketing
Database Troubleshooting Experience MSSQL
Available for onsite support and 24/7 on-call rotation
Fluency in Romanian and English (both written and spoken) is essential.
Candidate must declare Criminal Record no older than 3 months.

Benefits

Broad range of activities, tasks, and projects
Flexible working conditions
Vouchers (B-day voucher, wedding, and new born surprise)
Fishing for Friends program – our referral program
Refreshments in the D-ploy office
Further development and professional advancement
Friendly and international working environment
Company-sponsored events

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About the Company

D-ploy

IT infrastructure services and management consulting

D-ploy provides IT engineering and consulting services for global and regional customers, focusing on operational IT infrastructure, service management, program and project management, and quality management. It delivers both standard and tailored solutions to help clients achieve business goals, using established frameworks and certifications to ensure quality, reliability, and security. The company differentiates itself with a pragmatic, business‑oriented approach and long‑term partnerships, supported by a Europe/US cross‑regional footprint and a strong emphasis on customer needs. Its goal is to make IT an enabler of business value, improve work efficiency, and maintain compliant, dependable IT services while expanding expertise and geographic reach.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Lörrach, Germany
Founded: 2007

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