Morgan Stanley
Global financial services; wealth management
Associate Service Manager
More locations: Colchester, VT, USA | Maine, USA
About the job
- A high school diploma or equivalent is required.
- A college degree is preferred.
- Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA), is required.
- At least 2 years of industry experience is required.
- Demonstrated strong performance in the current role for the prior 2 years, if applicable, is required.
- Supervisory situational decision-making skills are mandatory.
- Effective written and verbal communication skills are required.
- Strong attention to detail is required.
- Ability to prioritize and resolve complex needs and escalate matters as necessary is required.
- Ability to identify issues and trends to anticipate change and provide comprehensive solutions and remedies is required.
- Evidence of strong leadership and talent development capabilities is required.
- Exceptional organizational and time management skills are required.
- Exceptional conflict resolution skills are required.
- Ability to manage relationships, motivate, and lead groups of people at various levels throughout the Market is required.
- Knowledge of the Firm’s risk and compliance policies is required.
- Ability to think strategically is required.
- Applicants must be legally authorized to work in the United States and must not require employment visa sponsorship.
- Partner with the Service Manager to perform operational support and oversight on behalf of the Market, general management support functions, and special projects.
- Lead the Branch in executing strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures.
- Identify Firm services and solutions that support client needs, including Morgan Stanley Online, Digital Vault, Morgan Stanley Mobile, and remote deposit capture features.
- Facilitate training as the Learning Partner for new-hire Service Associates.
- Maintain relationships with key partners within the Branch, Market, Region, and Home Office, including participation in team meetings and regional and national calls.
- Promote a branch culture consistent with the Firm’s core values, including championing diversity and inclusion.
- Organize and lead meetings with the Service Associate Team to communicate enhancements and policy changes and conduct training on Morgan Stanley systems, procedures, and enhancements.
- Provide ongoing training to Service Associates by responding to daily inquiries regarding systems, procedures, and policies; conducting on-the-spot coaching when issues arise or items are incorrectly processed; and holding one-on-one sessions as needed.
- Oversee service transaction approvals and processes, including trade-error supervision, money movement, document handling, cashiering, trading, and account maintenance, while ensuring reporting, logs, and files are maintained and actioned appropriately.
- Oversee document handling by conducting quality-assurance reviews of execution within the operations area and the entire branch.
- Lead selected operational remediations within the team and ensure corrective action is taken before deadlines.
- Facilitate resolution of client inquiries and requests.
- Collaborate with the Service Manager to ensure compliance with Firm policies and procedures by overseeing regular self-audit testing.
- Manage the Audit Readiness Program in partnership with MBSO, ME, BSOs, and SAs to ensure operational responsibilities are processed consistently across the Market and according to Morgan Stanley policies and procedures.
- Participate in national calls to learn about platform changes and policy and procedure updates, share best practices, and learn about other timely updates.
- Identify and implement process improvements to maximize productivity and drive efficiencies.
- Assist with processing trade adjustments and responding to operational alerts.
- Execute actionable items from delegated reports and requests to meet service-level expectations in a timely manner.
- Remedy or escalate service breaks to the management team.
- Assist with special projects, including recruitment onboarding support and digital engagement initiatives.
- Serve as a resource to Sales, Service, Risk, and Home Office partners on behalf of Service Managers.
- A college degree is preferred.
- Five years of industry experience is recommended.
About the company
Morgan Stanley is a global financial services firm offering investment banking, securities, wealth management, and investment management services to individuals, families, institutions, and governments. It helps clients raise, manage, and distribute capital through advisory services, asset management, trading, and financing activities, with revenue from advisory fees, asset management fees, trading commissions, and interest income. The company differentiates itself through its large, worldwide platform that provides a full suite of services across markets and client segments, a focus on client needs and long-term relationships, and a strong emphasis on institutional expertise and capital markets capabilities. Its goal is to help clients achieve their financial objectives by delivering tailored financial solutions and maintaining enduring client partnerships.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1935
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Simplify's Take
What believers are saying
- July 2026 revenue reached $21.3 billion, with EPS of $3.46 and ROTCE 26.6%.
- Wealth Management added $148 billion net new assets in Q2 2026, boosting recurring fees.
- Morgan Stanley is booking more capital-markets wins, including Fortis's September 2026 note offering.
What critics are saying
- March 2026 layoffs cut 2,500 jobs, signaling continued cost pressure and restructuring.
- Western Asset settled SEC allegations on June 5, 2026 with a $100 million penalty.
- Private-equity-linked Liquidity Asset Line complaints in 2026 expose suitability and reputational risk.
What makes Morgan Stanley unique
- Morgan Stanley hit $10 trillion client assets in July 2026, a rare wealth-management scale.
- Its July 2026 wealth business posted $8.9 billion revenue and 30.5% pretax margin.
- The bank combines elite advisory, trading, and wealth platforms across 83,000 employees.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Paid Vacation
Paid Sick Leave
Paid Holidays
Hybrid Work Options
401(k) Retirement Plan
401(k) Company Match
Mental Health Support
Wellness Program
Company News
Inclusive of Prior Hedging Activity, the All-In Interest Rate of the Notes is 5.36% ...
Capital One Financial has completed a €1.5 billion public offering of fixed-to-floating rate senior notes. The offering consists of two tranches maturing in 2032 and 2037, with coupons of 4.326% and 4.832% respectively. The notes were sold through an underwriting syndicate including Barclays Bank, Deutsche Bank, Goldman Sachs, Morgan Stanley and Capital One Securities. They were issued under existing senior indenture arrangements and registered under the Securities Act of 1933. Capital One entered into a paying agency agreement with The Bank of New York Mellon's London branch to administer payments on the euro-denominated securities. The transaction provides Capital One with continued access to international capital markets and diversifies its funding base through long-dated euro senior notes.
Disc Medicine, a clinical-stage biopharmaceutical company focused on treatments for hematologic diseases, has priced an upsized public offering of common stock and pre-funded warrants. The company is selling 2,595,919 shares of common stock at $49.00 per share and pre-funded warrants to purchase 204,081 shares at $48.9999 per warrant. The offering is expected to generate gross proceeds of $137.2 million before expenses. Disc has also granted underwriters a 30-day option to purchase an additional 420,000 shares. The offering is scheduled to close on 16 June 2023. Disc intends to use the proceeds to fund research and clinical development of its product candidates, as well as for working capital and general corporate purposes. Morgan Stanley, SVB Securities, Stifel and BMO Capital Markets are acting as joint book-running managers.
First Citizens BancShares has raised $300 million through a public offering of perpetual preferred stock. The bank issued 300,000 depositary shares at $1,000 each, with net proceeds of approximately $297 million after underwriting costs. The Series F preferred stock pays a fixed 7.5% annual dividend until September 2031, after which it converts to a floating rate tied to the five-year Treasury rate plus 2.894%. The stock is perpetual and non-cumulative, with no required redemption date. The offering adds $300 million in Tier 1 capital but creates a senior claim ahead of common shareholders on dividends and liquidation. If First Citizens misses a full quarterly dividend, it generally cannot pay dividends on or buy back common stock during the next period. The underwriting syndicate included Morgan Stanley, BofA Securities, J.P. Morgan Securities, and Wells Fargo Securities as lead bookrunners.
Sidley represented American Healthcare REIT, Inc. (AHR), a publicly registered healthcare REIT, in AHR’s US$819 million forward public offering of 15,237,500 shares of common stock, which includes 1,987,500 shares issued pursuant to the underwriter’s full exercise of its option to purchase additional shares. In connection with the offering, AHR entered into forward sale agreements with Morgan Stanley & Co. LLC, Citibank, N.A., and KeyBanc Capital Markets Inc. (or affiliates thereof) with respect to the shares being offered.