Head of Operations / Operations Manager - Remote Staffing & Offshore Teams

Position Type: Full Time

Location: Philippines (Remote)

Schedule: Monday-Friday, 8am-5pm US Pacific Standard Time

About the Company

Our client is a fast-growing, highly technical CFO and controllership services firm serving the trades industry. With a strong remote team in the Philippines and US, they deliver deeply embedded, practitioner-style advisory services for their clients. For a few specialized roles; they place global talent directly with their client. As they scale, their focus is on preserving their unique culture, fostering human capital, and leveraging AI-driven systems to enhance their service.

About the Role

We are looking for a people-focused Operations Manager who combines strong operational expertise with a strategic, data-driven mindset. The ideal candidate is passionate about optimizing performance, building high-performing teams, and fostering a warm, growth-oriented culture.

You will work with our client, an offshore accounting company supporting painting and construction businesses. In this role, you will oversee business operations, drive efficiency and service quality, and identify opportunities to improve processes and performance.

As a key people leader, you will act as a mentor, advocate, and developer of the team, particularly the Philippine-based staff. You will help ensure teams are aligned with company values, processes, performance expectations, and client commitments while supporting employee engagement and long-term growth.

We are looking for someone who is professional, approachable, and highly skilled in written and verbal English communication. This is a fully remote role within a rapidly scaling Finance and Technology company.

Responsibilities

• Lead and oversee day-to-day operations, ensuring efficient workflows, strong service delivery, and alignment across teams.

• Develop and implement operational strategies, processes, and systems that improve productivity, scalability, and overall performance.

• Partner with the CEO and leadership team to translate company goals into actionable plans for business growth, team development, and continuous improvement.

• Lead, coach, and develop managers and senior staff, with a strong focus on culture, employee growth, engagement, and retention.

• Serve as the primary advocate for the Philippine team, ensuring clear communication, strong support, and alignment with company values and client commitments.

• Monitor KPIs and operational performance, using data and insights to identify opportunities for improvement and optimize resources.

• Oversee operational workflows and ensure effective use of systems such as ClickUp to manage tasks, team performance, and client deliverables.

• Support change management by introducing new processes and technologies while helping teams adapt with clarity and confidence.

• Identify and develop emerging talent, creating clear pathways for career growth and future leadership.

• Ensure client expectations are consistently met while balancing business performance with employee wellbeing and engagement.

• Collaborate with HR on employee coaching, performance management, and escalated employee matters.

• Stay current on industry trends, technology, and best practices to continuously strengthen operations and support the company's growth.

Competencies and Qualifications

• 5-8 years of experience in operations leadership, ideally within an offshoring, outsourcing, accounting, or technical services environment.

• Proven experience leading, developing, and scaling remote teams, including managers and senior-level staff.

• Strong understanding of team dynamics, employee development, culture-building, and retention in a remote environment.

• Demonstrated experience in operational strategy, change management, workflow optimization, and process improvement.

• Strong analytical and organizational skills, with the ability to manage multiple priorities and use data to drive decisions.

• High emotional intelligence and the ability to navigate sensitive employee situations with empathy, professionalism, and sound judgment.

• Excellent written and verbal English communication skills, with the ability to work effectively across US and Philippine teams.

• Experience working with global or US–Philippine teams, including comfort with PST working hours and cross-cultural collaboration.

• Familiarity with ClickUp or similar project and task management platforms preferred.

• Experience in a boutique, startup, or fast-growing environment, with the ability to build scalable processes without relying on corporate bureaucracy.

• Adaptable, hands-on, and comfortable working in a fast-paced environment where priorities evolve and results matter.

What We Offer

• 100% Remote Work

• 80-120 Hours of PTO

• 7 Paid Holidays

• 13th Month Payroll

• Life insurance of up to Php100,000

• Paid Philippine HMO & Dental plan

• Paid Annual Physical Exam (APE)

• Mental Health Consultation Reimbursement up to ₱20,000/year (capped at ₱2,000 per session for up to 10 sessions)

• SSS Reimbursement

• PhilHealth or PagIbig Reimbursement

• Comprehensive, fully compensated onboarding program

• Advancement after Proof of Mastery

Application Process

We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.

Typically, the interview process includes a Recruiter Interview and Client Interviews. Throughout each stage, we’ll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.