Computer World Services

Mission-critical IT services for government

Network Operations Center Technician 1 - Monitoring Cell, Sensor

Network Engineering & AdministrationConfirmed live in the last 24 hours

Full-timeSan Antonio, TX, USANo salary listed

About the Job

Requirements

An associate degree or equivalent and 0–2 years of related experience, or 3–5 years of related experience.
An IAT II certification is required, such as CySA+, Security+, CCNA Security, GICSP, GSEC, SSCP, or higher.
Ability to support day, swing, and midnight operations in a 24/7/365 mission; temporary schedule changes may be required.
Certification requirements may change at the government's direction, in which case compliance must be achieved within 120 days.

Responsibilities

Monitor and maintain Air Force network systems, troubleshoot them as necessary, and improve networks, tools, and procedures.
Monitor, identify, analyze, document, and report events and incidents on Air Force Information Networks systems, including 16 AF-operated systems and reported end-user degradations and outages.
Identify, document, and report outages or degradations of 16 AF-operated systems.
Communicate directly with 26 NOS, 83 NOS, 561 NOS, 691 COS, 690 COS, MCCCs, 616 Operations Center, and AMAC Crew representatives about network outages and concerns, and provide direct support to cyber operations across the Air Force Information Networks.
Use Air Force Information Networks monitoring tools, currently SolarWinds, NetCool, Remedy, and Mission Assurance Decision Support System.
Perform routine hardware and software checks on 16 AF-operated equipment, including routers, switches, firewalls, web proxies, and servers such as domain controllers, Exchange, and certificate authorities.
De-conflict ASIs with identified system degradations or outages.
Record routine checks in the Master Station Log.
Collect, document, and report actionable intelligence for initial event and incident response.
Perform routine queries of the incident management database to identify end-user Air Force Information Networks issues.

Desired Qualifications

ITIL v4 Foundation certification.

In support of Network/Cyberspace Operations mission, directly supporting Air Force Information Networks (AFIN) Mission Assurance Center (AMAC), Monitor networks and systems.

Monitors and maintains the Air Force’s network systems. Troubleshoots network systems when necessary and makes improvements to the networks, tools, and procedures.

Monitoring and Sensor Operations: The contractor shall monitor, identify, analyze, document, and report on events and incidents occurring on AFIN systems to include 16 AF operated systems and reported AFIN end-user degradations and outages.

Key Tasks & Responsibilities

Identifying, documenting and reporting outages or degradations of 16 AF operated systems
Communicating directly with 26 NOS, 83 NOS, 561 NOS, 691 COS, 690 COS, MCCCs, 616 Operations Center (OC), and AMAC Crew representatives on network outages and concerns and providing direct support to cyber operations across the AFIN
Utilizing AFIN monitoring tools (currently, SolarWinds, Net Cool, Remedy, and Mission Assurance Decision Support System (MADSS))
Performing routine hardware/software checks for 16 AF operated equipment including: routers, switches, firewalls, web proxies, and servers (Domain Controllers, Exchange, Certificate Authorities, etc.)
De-conflicting ASIs with identified system degradations/outages
Recording routine checks in Master Station Log
Collecting, documenting, and reporting actionable intelligence for initial event and incident response
Performing routine queries of incident management database to identify end-user AFIN issues

Education & Experience

Requires an associate degree or equivalent and 0-2 years of related experience -OR- 3-5 years of related experience

Certifications

Required: IAT II = CySA+, Security+, CCNA - Security, GICSP, GSEC, SSCP or higher (Typically Sec+)
Desired: ITIL v4 Foundation

Security Clearance

Active Top Secret Clearance

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

This is a 24/7/365 mission, and the ability to support Days, Swings, and Mids operations is required. If a temporary schedule change is required to support operations, you will be provided with as much notice as the situation allows. 
Certification requirements are subject to change at the government's direction. If this occurs you will have 120 days to become compliant.

IND1

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]

About the Company

Computer World Services

Mission-critical IT services for government

Computer World Services provides IT services and support to the Federal Government, focusing on mission-critical and enterprise needs. Its offerings include IT operations and maintenance, systems architecture and engineering, cloud solution services, agile software development, call center outsourcing, and cybersecurity. The company works by delivering a range of services through a staff of 400+ across 20+ federal customers worldwide, pairing hands-on operations with engineering, cloud, and security capabilities to meet government missions. It differentiates itself through formal quality and process certifications (ISO 9001:2015 and CMMI-DEV Level 3) and a track record of ongoing process improvement. The company’s goal is to provide reliable, secure, and scalable IT support and development to federal agencies, ensuring mission success and continual performance improvement.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Falls Church, VA
Founded: 1990

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