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Orange

Global telecommunications provider delivering mobile services

Service Delivery Manager

Security Operations & Incident ResponseConfirmed live in the last 24 hours
Full-timeNanterre, FranceNo salary listedIn-person

About the Job

Requirements

  • Good understanding of Security Operations Center (SOC) operations, including alert cycles, investigations, incidents, and use cases.
  • Solid knowledge of cybersecurity concepts, including MITRE ATT&CK, the cyber kill chain, vulnerabilities, and detection.
  • Information technology knowledge covering networks, systems, logs, and cloud environments, depending on scope.
  • Understanding of service-level agreements, service-level objectives, key performance indicators, and production management; Information Technology Infrastructure Library (ITIL) knowledge is appreciated.
  • Experience in service management and client relations, including communication, negotiation, prioritization, coordination across multiple teams, and escalation management.
  • Ability to maintain rigorous documentation, produce executive reporting, and synthesize information.
  • Service orientation, results orientation, diplomacy, active listening, ability to handle high-pressure situations, analytical thinking, and structured problem-solving.
  • Three to seven years of experience in a Security Operations Center environment, cyber operations, or IT/cyber service management.
  • Training at Bac+3 to Bac+5 level in cybersecurity, IT, telecommunications, engineering, or social sciences is indicated.

Responsibilities

  • Establish and facilitate service governance, including weekly, monthly, and quarterly committees, action plans, and meeting minutes.
  • Act as the main delivery contact for the client, including security information systems managers, IT systems directors, and security managers.
  • Manage the service contract during operations, including scope, obligations, milestones, priorities, and points of concern.
  • Monitor client satisfaction and address issues through escalations and arbitration.
  • Define and maintain SOC key performance and risk indicators, including SLA compliance, mean time to detect and mean time to respond, alert volumes, qualification quality, false positives, and coverage.
  • Produce and present operational and executive reports covering trends, risks, and recommendations.
  • Ensure traceability of events, actions, and communications for auditability.
  • Lead operational escalations, including prioritization, coordination, and communication.
  • Oversee SOC-client coordination during incidents, including coordination with a Computer Security Incident Response Team or incident response team when applicable.
  • Contribute to lessons-learned reviews through root-cause analysis, remediation plans, and preventive actions.
  • Lead continuous improvement by optimizing use cases, reducing noise, tuning Security Information and Event Management and Security Orchestration, Automation and Response via SOC teams, and strengthening processes.
  • Define and track service improvement plans and the service roadmap.
  • Contribute to quality processes, audits, and compliance with internal frameworks.
  • Monitor capacity, workload, staffing, peak periods, and on-call coverage, and anticipate needs.
  • Coordinate production-impacting changes, including new scopes, logs, rules, and maintaining operational and security conditions.
  • Ensure alignment between client needs and delivery capacity across operational work and projects.

Desired Qualifications

  • ITIL certification or knowledge.
  • ISO 27001 fundamentals certification.
  • SIEM or EDR vendor certification.
  • Project Management Professional (PMP) or PRINCE2 certification, depending on context.

About the Company

Orange

Global telecommunications provider delivering mobile services

Orange is a global telecommunications company providing mobile, fixed-line, and internet services to millions of customers. Its products work by running cellular networks, fixed broadband, and digital services that let people make calls, send messages, browse the web, and use apps on smartphones and other devices; brands like Orange are used across services and regions to offer plans, data, roaming, and customer support. The company differentiates itself through its long history of growth via strategic acquisitions and a single, unified global brand, giving it a broad European and international footprint with integrated mobile, fixed-line, and digital offerings. Its goal is to connect people and businesses worldwide by delivering reliable communications and digital services while expanding its network reach and continuing to evolve in the telecom landscape.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1988

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