Full-Time

Production Support Engineer

Posted on 5/25/2024

Rover

Rover

5,001-10,000 employees

Platform connecting pet owners with sitters

Consumer Software

Mid

Seattle, WA, USA

Requirements
  • 2+ years as a developer support engineer or technical support desk experience
  • Ability to interpret code, query databases, and read log files
  • Familiarity with industry standard tools and techniques for troubleshooting issues
  • Experience with writing scripts and introducing automation
  • Experience with feature and product improvements
Responsibilities
  • Handle triage and resolution of technical support issues
  • Escalate tickets to appropriate teams
  • Troubleshoot live site incidents
  • Answer questions on product functionality
  • Learn all aspects of applications to improve customer experience
  • Analyze and understand production issues
  • Improve systems to ensure positive customer experience

At Rover.com, employees have the opportunity to work at the forefront of the pet care industry, making meaningful contributions to a service that simplifies life for pet owners. The company stands out with its holistic approach to pet services, including innovative solutions like virtual dog training. This creates a supportive and growth-oriented environment for professionals passionate about enhancing pet well-being and easing the challenges of pet ownership.

Company Stage

IPO

Total Funding

$535.9M

Headquarters

Seattle, Washington

Founded

2011

Growth & Insights
Headcount

6 month growth

7%

1 year growth

19%

2 year growth

48%
INACTIVE